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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I love B&H! I'm a professional photographer and have been using them for at least 8 years now. They offer great service online and am very impressed with the quality and speed of how I receive their products. So glad I found them! Will be using them for life.
Thanks B&H!
Tiffany
I'm the customer of B&H for more than 20 years and i'm always amazed at their variety of products, best prices, fast delivery and easy RMA. Today I had a chance to see how great is their customer service. Within 5 minutes they found all the information on my account for the past three years that I was looking for several days. Thank you so much!
Al Ros
I've bought multiple things from B&H, and have never been disappointed. I'd FAR rather buy from them than Amazon.
I have purchased multiple items from B & H over the years. From cameras, to tripods, to lenses, I find B & H provides high-quality products and service. Not only do they offer some of the best prices for these products, but shipping is free. I'm writing this before I receiving my newest order, but in previous orders, the products were well packaged and arrived in a timely manner. I would definitely recommend B & H Photos.
I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!
Great institute to purchase photography equipment to enhance my talent.! I have purchased equipment for over twenty years and have always received great service!
Got what I needed my local vendor has stoped stocking this item, was easy to find without any issues, great web site!
I have purchased & exchanged camera products with B & H for over 30 years. I have never been led astray or disappointed.
Always very nice products and nicely organised, and price are reasonable, customer service is not good, other everything is fantastic
When I need anything for my photographic work, my first stop is B&H. Free shipping over $50 and No tax.
B&H Photo continues to have excellent price points on products along with a large selection making it easy to order. They also were a qualified Rode seller.
Muy rápido y con muy buenas ofertas es mi pagina favorita para hacer comprar por Internet
Ademas de ser muy intuitivo y encontrar todo lo que uno necesita
Easiest site to find the photo gear you are looking for and great prices to. If you can't find what you are looking for here it isn't available anywhere.
Easy to navigate website, fast checkout. B&H is my go-to provider that meets all of my photographic needs.
Love the ease of placing an order and the selection. There is great choice and allows me to compare price and type of item
I have been a B&H customer since 2012 when I lived in Manhattan. Now that I reside in California, I still shop on line with B&H. I have found no other Photo Camera store that has everything like B&H.
Excellent customer service! They have such a wealth of knowledge and are always able to help me find exactly what I need!
Can usually find a decent price at B & H Photo. I have not had to return any items yet, but I am hoping that customer service will reach out and see if they can assist those past customers who had some issues.
My sound-card died on my laptop, tried everything to fix it. Decided to get a USB card. Went to my computer parts supply store, then decided to see if B&H carried any. I purchase all my Camera and video equipment even since I move out of NY from B&H. Sure enough they had several quality options and even better prices. Done!
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video