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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Best camera store online!
February 14, 2020

I love B&H! I'm a professional photographer and have been using them for at least 8 years now. They offer great service online and am very impressed with the quality and speed of how I receive their products. So glad I found them! Will be using them for life.

Thanks B&H!
Tiffany

Date of experience: February 13, 2020
New Jersey
1 review
0 helpful votes
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I'm the customer of B&H for more than 20 years and i'm always amazed at their variety of products, best prices, fast delivery and easy RMA. Today I had a chance to see how great is their customer service. Within 5 minutes they found all the information on my account for the past three years that I was looking for several days. Thank you so much!
Al Ros

Date of experience: February 13, 2020
California
1 review
0 helpful votes
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I've bought multiple things from B&H, and have never been disappointed. I'd FAR rather buy from them than Amazon.

Date of experience: February 12, 2020
Arizona
1 review
8 helpful votes
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I have purchased multiple items from B & H over the years. From cameras, to tripods, to lenses, I find B & H provides high-quality products and service. Not only do they offer some of the best prices for these products, but shipping is free. I'm writing this before I receiving my newest order, but in previous orders, the products were well packaged and arrived in a timely manner. I would definitely recommend B & H Photos.

Date of experience: February 11, 2020
Louisiana
1 review
0 helpful votes
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I couldn't check out with pay pal. Kept getting a session timed out and asking me to log back in. Kept going around in circles and never would let me purchase!

Date of experience: February 11, 2020
Henry P. — B&H Photo Video Rep
over a year old

Thank you for your order and this feedback. We regret your dissatisfaction. A very brief conflict with Paypal has been resolved and you should not encounter a similar situation in the future. -- Henry Posner / B&H Photo-Video

Tennessee
1 review
0 helpful votes
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59945412
February 11, 2020

Great institute to purchase photography equipment to enhance my talent.! I have purchased equipment for over twenty years and have always received great service!

Date of experience: February 10, 2020
Utah
1 review
0 helpful votes
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Online experience
February 11, 2020

Got what I needed my local vendor has stoped stocking this item, was easy to find without any issues, great web site!

Date of experience: February 10, 2020
California
2 reviews
0 helpful votes
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Oakdale Channels
February 10, 2020

I have purchased & exchanged camera products with B & H for over 30 years. I have never been led astray or disappointed.

Date of experience: February 9, 2020
AE
1 review
0 helpful votes
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Organised store
February 10, 2020

Always very nice products and nicely organised, and price are reasonable, customer service is not good, other everything is fantastic

Date of experience: February 9, 2020
Virginia
1 review
0 helpful votes
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When I need anything for my photographic work, my first stop is B&H. Free shipping over $50 and No tax.

Date of experience: February 9, 2020
Arkansas
1 review
0 helpful votes
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B&H Photo continues to have excellent price points on products along with a large selection making it easy to order. They also were a qualified Rode seller.

Date of experience: February 5, 2020
Mexico
1 review
0 helpful votes
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Muy buen servicio
February 8, 2020

Muy rápido y con muy buenas ofertas es mi pagina favorita para hacer comprar por Internet
Ademas de ser muy intuitivo y encontrar todo lo que uno necesita

Date of experience: February 5, 2020
Utah
1 review
0 helpful votes
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Great Retailer
February 7, 2020

Easiest site to find the photo gear you are looking for and great prices to. If you can't find what you are looking for here it isn't available anywhere.

Date of experience: February 5, 2020
Maine
1 review
0 helpful votes
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Superb online shopping
February 7, 2020

Easy to navigate website, fast checkout. B&H is my go-to provider that meets all of my photographic needs.

Date of experience: February 5, 2020
Florida
2 reviews
0 helpful votes
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Love the ease of placing an order and the selection. There is great choice and allows me to compare price and type of item

Date of experience: February 5, 2020
California
1 review
0 helpful votes
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I have been a B&H customer since 2012 when I lived in Manhattan. Now that I reside in California, I still shop on line with B&H. I have found no other Photo Camera store that has everything like B&H.

Date of experience: February 4, 2020
Texas
1 review
0 helpful votes
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Excellent customer service! They have such a wealth of knowledge and are always able to help me find exactly what I need!

Date of experience: February 3, 2020
California
1 review
0 helpful votes
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5 stars
February 4, 2020

B&H always has what I need in stock, and they consistently offer excellent customer service. Thanks B&H!

Date of experience: February 3, 2020
Virginia
1 review
0 helpful votes
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Can usually find a decent price at B & H Photo. I have not had to return any items yet, but I am hoping that customer service will reach out and see if they can assist those past customers who had some issues.

Date of experience: February 3, 2020
North Carolina
3 reviews
0 helpful votes
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My sound-card died on my laptop, tried everything to fix it. Decided to get a USB card. Went to my computer parts supply store, then decided to see if B&H carried any. I purchase all my Camera and video equipment even since I move out of NY from B&H. Sure enough they had several quality options and even better prices. Done!

Date of experience: February 2, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States