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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Montana
1 review
0 helpful votes
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I have shopped with B&H Photo for several years, quality, service and selection always bring me back.

Date of experience: March 8, 2020
Illinois
1 review
0 helpful votes
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Most of my office purchasing is with this company. Items arrive quickly and intact, not damaged. Very pleased with the professional service.

Date of experience: March 6, 2020
New Jersey
1 review
0 helpful votes
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Fast and easy
March 8, 2020

Great prices on the best equipment. B&H Always delivers, If there's ever a problem they will fix it. I've never had a problem with returns or exchanges.

Date of experience: March 6, 2020
Pennsylvania
1 review
0 helpful votes
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Based on my many year of experience, B&H is always my first choice for photo related items. Do likewise and you will be happy too!

Date of experience: March 5, 2020
Canada
1 review
0 helpful votes
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Best service!
March 5, 2020

Knowledgeable, friendly and courteous. Almost always have the product in stock and they are well organized to ship to Canada with no hassle. Great people t deal with!

Date of experience: March 4, 2020
California
2 reviews
0 helpful votes
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Nuff said. Customer service has gotten nothing short of stellar over the years. They're my company, thank you, B&H for years of awesomeness.

Date of experience: March 3, 2020
Michigan
1 review
0 helpful votes
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Tried and true
March 4, 2020

I've purchased gear through B & H for more than thirty years. Shipment has always been fast, and I've always been satisfied with my purchases. My latest purchase included a lens, lens adapter and gimball.

Date of experience: March 3, 2020
Mexico
1 review
0 helpful votes
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You want to do business with B & H! Best in the NY area and a staple of business in the US! Doing purchases with them since 2011 and they ship fast, have a great assortment of products for all things photo and video.

Date of experience: March 3, 2020
Maryland
1 review
0 helpful votes
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EASY PEASY
March 4, 2020

I APPRECIATE THAT ORDERING FROM B&H IS A STRAIGHTFORWARD PROCESS. THE ADVICE I RECEIVED PRIOR TO PURCHASE WAS PRECISELY WHAT I REQUIRED.

Date of experience: March 3, 2020
Colorado
1 review
0 helpful votes
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Quick and clear
March 2, 2020

Products were easy to find, shipping and payment easy to arrange. My entire transaction took 5 minutes -maybe less.

Date of experience: March 1, 2020
Indiana
1 review
0 helpful votes
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"Well worth it."
March 2, 2020

I order my micro cards from B&H all the time.
I believe they have good quality at a fair price.
They carry items which is sometime hard to find in my area.

Date of experience: March 1, 2020
Pennsylvania
1 review
0 helpful votes
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I have never over the years purchased anything new or used from B&H over the years that has been even slightly misrepresented.

Date of experience: March 1, 2020
New Hampshire
1 review
0 helpful votes
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I have not experienced better selections, product quality, or delivery. When I need something, I usually look here first and get what I need.

Date of experience: March 1, 2020
Canada
1 review
1 helpful vote
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Best site for gear
March 1, 2020

This is the best website for buying gear for photo & video. Best price you can find and the website layout make it easy to find what you need.

Date of experience: February 28, 2020
California
1 review
0 helpful votes
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B&H Is THE most reliable and most convenient supplier I know of.

Always delivered quickly, at or very near the lowest price.

Date of experience: February 27, 2020
Arizona
1 review
0 helpful votes
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B&H has great customer service with knowledgeable and friendly staff. Their shipping is fast. My purchases have always been of the highest quality.

Date of experience: February 26, 2020
New Jersey
1 review
0 helpful votes
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Always a pleasure-
February 27, 2020

Just ordered a beautiful drone from B&H. Very easy process with absolutely no problems at all. Great price. Free shipping. If I had any questions, I could just call them. Why buy anywhere else?

Date of experience: February 26, 2020
Israel
1 review
0 helpful votes
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Ove it
February 27, 2020

Great customer service with very fast responds. More than 20 years good experience with the store and web

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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ScottiePay
February 27, 2020

Quick to order items needed and review additional products in the category searching. I have ordered numerous products from B&H and had little if any problems.

Date of experience: February 25, 2020
Illinois
1 review
0 helpful votes
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Fast and Easy
February 27, 2020

I find the B&H website fast and easy to use. The website has a powerful search feature that makes finding product solutions to my videography challenges simple.

Date of experience: February 25, 2020

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States