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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have shopped with B&H Photo for several years, quality, service and selection always bring me back.
Most of my office purchasing is with this company. Items arrive quickly and intact, not damaged. Very pleased with the professional service.
Great prices on the best equipment. B&H Always delivers, If there's ever a problem they will fix it. I've never had a problem with returns or exchanges.
Based on my many year of experience, B&H is always my first choice for photo related items. Do likewise and you will be happy too!
Knowledgeable, friendly and courteous. Almost always have the product in stock and they are well organized to ship to Canada with no hassle. Great people t deal with!
Nuff said. Customer service has gotten nothing short of stellar over the years. They're my company, thank you, B&H for years of awesomeness.
I've purchased gear through B & H for more than thirty years. Shipment has always been fast, and I've always been satisfied with my purchases. My latest purchase included a lens, lens adapter and gimball.
You want to do business with B & H! Best in the NY area and a staple of business in the US! Doing purchases with them since 2011 and they ship fast, have a great assortment of products for all things photo and video.
I APPRECIATE THAT ORDERING FROM B&H IS A STRAIGHTFORWARD PROCESS. THE ADVICE I RECEIVED PRIOR TO PURCHASE WAS PRECISELY WHAT I REQUIRED.
Products were easy to find, shipping and payment easy to arrange. My entire transaction took 5 minutes -maybe less.
I order my micro cards from B&H all the time.
I believe they have good quality at a fair price.
They carry items which is sometime hard to find in my area.
I have never over the years purchased anything new or used from B&H over the years that has been even slightly misrepresented.
I have not experienced better selections, product quality, or delivery. When I need something, I usually look here first and get what I need.
This is the best website for buying gear for photo & video. Best price you can find and the website layout make it easy to find what you need.
B&H has great customer service with knowledgeable and friendly staff. Their shipping is fast. My purchases have always been of the highest quality.
Just ordered a beautiful drone from B&H. Very easy process with absolutely no problems at all. Great price. Free shipping. If I had any questions, I could just call them. Why buy anywhere else?
Quick to order items needed and review additional products in the category searching. I have ordered numerous products from B&H and had little if any problems.
I find the B&H website fast and easy to use. The website has a powerful search feature that makes finding product solutions to my videography challenges simple.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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