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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Have been using BH for over 10 years and have always found the best prices, outstanding shipping and courteous returns. Sometimes, they will even give you a small discount over the phone. Can't say enough nice things about this absolutely, all-round professional company!
I suscribe to their catalog which is great. Everything is always great at this place. I've bought numerous times from them and I've yet to have anything but a great experience. They're not always the cheapest but you get what you pay for. Sometimes great service is worth a few dollars extra. Buy with confidence from BHPhotoVideo
Excellent customer support and reasonable prices. This is a good solid site.
Last year I got scammed ordering online to buy a canon camera and it never arrived but they took my money. This time I tried BHphotovideo and had a much better experience. The prices were cheaper than in the retail stores and they had very fast shipping too. If you are looking for a digital camera then this should be on your list of places to shop.
I returned a new defective toshiba laptop computer, that was supposed to be replaced. Returned on 2/1/2010 by UPS at 9 am and signed for by Alex. Routing number 1Z29AR*******935. I've never gotten an answer
Sure they have everything under the sun, may God help you if your order isn't right. Basically they tell you that "There is nothing we can do about it, here's the manufacturers number, good luck." I have spent thousands of dollars with them, trust me, they don't give a $#!}.
Poor poor and pooor. NO RETURNS... Bunch of cheaters. I just came to know that they don't take return on computers. So bad! I WILL NEVER BUY FROM THIS STORE EVEN they are giving 25% off then other sellers.
I have purchased all my cameras and video equipment from this store. Besides camera and video they have computers, audio, lighting, binoculars on consumer and professional level. They are on top of the game for equipment authorized to be sold in the USA. Excellent costumer service. The return policy is standard.
Good prices, fast shipping and generous exchange policy makes BHphotovideo the first place I go to for camera equipment. They always have the widest variety of lenses and lighting equipment available. If you call them they also have very knowledgeable sales reps.
I graduated from point and shoot camera to a Canon Rebel XSi last fall (2008). I was blown away by the huge number of untrustworthy camera/photography websites that offer fabulous prices but have very poor reviews and reputations when one checks on them. Since I spent almost $1300. 00 on the initial purchase, I spent a couple of weeks carefully researching the best place to get a good price that would deliver the product and give great customer service. B & H was my choice and I have never regretted it. Since then I have purchased 2 tripods (one was a gift), a new video camera, camera bags, a camera and accessories for my mother, and accessories. I have referred many people to them. If you have a question, their customer service representatives help you until you are satisfied (I am speaking from personal experience). I have only had to return one item, and it went like clockwork. For all the items I have purchased, I have not found a cheaper price from among the sites I felt safe in considering.
The best part is when you chose an item, B & H's site shows you ALL accessories that are available for that item. For those of us who are new to photography and lacking in patience, it makes shopping a breeze. For instance, when I purchased my camera, the SD cards I needed where right there, as well as filters, etc. When I purchased my video camera, I didn't even know there was a converter that would increase zoom available (and I had carefully researched it), but B & H had it listed right there and I was able to get all I needed in one purchase and pay shipping only once!
Really isn't a better site out there for camera equipment. Customer service, selection and quality of products are all great. Prices are market, but it is my belief that in this world you get what you pay for.
A valuable site for a Photographer - I like this site as it gives me a lot of information on equiptmnt as I am always looking to upgrade my equipment.
Photojoe
FAKE MONEY - I would give bh photo 5 stars but Im not rich and I can't afford to give my hard earned money and be given fake money as change. CHECK YOUR MONEY
Pretty Good Sight - Thaey have lots of goods on here and its very easy to use too, I like the way you can enlarge the Pictures and see them CLoseup
B and H photo - I recently ordered a lens from this website after it was recommended by a friend. Everything was smooth. The web layout is easy to navigate. I found what I was looking for right away. When you pay with a credit card it is super secure which makes anyone feel more comfortable. Im on the west coast and B and H is in NY but it still only took my package 4 days to get to me. Also if something you want isnt currently in stock they have an option for you to receive an email alert when the item becomes available again (which i also ended up using). I plan on purchasing from this site again, no problems!
Best site for new and used camera equipment - Best site for new and used camera equipment I have never had any problems with this company in the 20 years that I have used them
Great place to buy from - great place to buy the new cannon camer from dlsr shooters. Cannon has a camera that shoots 21 mil pic. And shoot in hd. The only problem is that the stick price is $2700.oo just for the camera with no lens. A 400mm lens cost over $1700. 00. Wow this camera cost as much as a used car, but you can't drive it.
B & H Photo - This, to me is the gold standard by which all other online camera retailers are measured.
BHPhotovideo is reliable and has fair prices - I have been using B&H for years and have purchased everything from betacams from them to professional DSLRs. Here has been my experience with them.
Pros:
They are extremely reliable in their shipping and they always have US warranties. They never sell grey market goods and you always get brand new products. Their customer service is excellent and I have been able to both exchange and return products to them without any problem at all. I bought a JVD HD cam from them and noticed a single dead pixel and they exchanged it for me without any problem at all. I have purchases lenses which I thought were soft focus, and those were also exchanged without a problem. They do wait until they receive their old product before they give you a credit, but that isn't much of an issue.
Cons:
Their prices are fair, but they are never the lowest around. You always pay for shipping and they never have special deals or coupons. If you shop around you can almost definitely find whatever you are looking for cheaper elsewhere. They offer no return incentives or email coupons for good customers. Even other mainstream stores such as Dell or Amazon may carry the same item for less because of shipping and special coupons available online. I typically check around a little bit before buying from B&H, and if the price difference is great, I may sacrifice the B&H excellent customer service for a better price.
bhpphoto.com is a domain sitter - you want bhphotovideo.com - I hate sites like this. You probably are looking for the photography and video equipment online store which is: bhphotovideo.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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