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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Everytime I buy from B&H I get great service! I got the Lens hood in 2 day. I love the service and how fast i get the thing I buy! I wish I lived in the Big Apple so I could see your store!
B&H Photo Video offers the best variety of high quality electronics, great customer service (live chat, email, phone), the reps are quick and knowledgeable and make sure that all concerns are answered efficiently and promptly, the prices are amazing, they offer free 2-day shipping on a lot of orders, and my service with them hast jus been great. I ordered my item like a week and a half ago, it was shipped that same day, and I received it in 2 days new as promised, in great packaging. I was also contacted if my service was adequate and if I had any other concerns. B&H Photo Video is the Premiere Online retailer for electronics. I will definitely be doing business with them again.
Interface is plain and simple, very easy to follow, including how to apply promo code/gift card... and not to mention online chat support, who gives support patiently, evenwhen I needed to return my computer for an exchange, always made me a happy cutomer.
Reliable, knowledgable, quick shipping, and I love the reviews on the products. Helps me make the right purchase every time.
I have purchased several things through B&H. I built most of a gaming desktop through B&H purchases and they saved me around $300 on that build. I went to several different websites when looking for these Shure in-ear headphones and they were around $199 at all of them. I just purchased these around $130. I wanted these particular headphones because I had a conversation with a major music industry entertainer at the Kentucky Derby and he said he used Shure headphones on stage and in the studio. Disclosure... He uses the $1000 pair and I am not about to pay that much for headphones because that would break the bank for me. Anyways, I like that I can use PayPal on B&H's website for purchases. B&H also will personally contact you if your order will not get there in time (happened on a previous purchase).
To sum it up, B&H offers good pricing points and good customer service. I will use them again.
Have a great day.
I have the best service with BH. The service is fast and excellent. I ordered many products and have received them promptly with no hassles
Has a well earned good rep. Carries a lot of stuff I can't get at home in Canada. Okay, you want 100 characters, not sure what else I can add to this though...
Painless quick and easy, checkout
Easy to navigate site
Smooth transaction with shipping spelled out before you enter your CC
Great pricing, free shipping, great service, easy to navigate web site, customer service is on the money, convenient to use pay pal
B&H offers free shipping to the 48 states but there are 50 states in America. Why is Hawaii and Alaska any different? I've always had to pay A LOT in shipping to Hawaii. Recently B&H has been offering free or really really reduced shipping charges to Hawaii. My last order was free shipping and my recent order was $. 16. I usually order from Amazon Prime but if B&H continues down this route I will start ordering from them again. I've spent and a lot of other Hawaii Photographers and videographers (I know) spent a lot of money on camera gear at Amazon that B&H never saw. Smart move on B&H's part in getting Hawaii customers back.
I have ordered a lot of equipment from B&H over the years, and they have always proved to be a reliable seller.
Great site to buy electronics. Competitive selection and price to Amazon and I don't pay tax. Sweet.
Their website is easy to navigate. They were the only one that had what I wanted in stock. The price is good, and shipping was free and quick. It was a pleasure doing business with them.
Love doing business with B&H!
The world would be an empty place without photography equipment from B&H.
I think I need to set-up Direct - Deposit with B&H!
Easy to navigate, comprehensive product specs, and helpful customer reviews. And my favorite, 4% rewards on many products.
B&H has quickly become my go-to source of the latest and greatest photography and technology related supplies. Reliability and professionalism are a few words that summarize my experiences with B&H. Thanks B&H!
Incredibly knowledgable staff. Best equipment. I have purchased photography and printing equipment from this store for over 16 years. Cannot recommend them highly enough! Five stars.
Easy to order. Easy to check out. Love this. B&H always has the best selection and descriptions of everything that are well written. I use B&H to educate myself as much as I use it to order.
If you need it they have it or they will find it. Love their service. Would recommend them for all you photographic needs.
B&H Photo is my main supplier of photo, video and other electronic equipment for a few years. They have never let me down, so as long as that holds true; I will not spend time to search for other suppliers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members