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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love B&H Photo
May 12, 2017

I have always been happy with the products bought from B&H. Today I bought computer speakers but have bought camera's, lens, and everything camera related only from B&H. They are helpful on the phone when you have questions and stand by the products they sell.

Date of experience: May 11, 2017
GB
1 review
0 helpful votes
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The entire process follows the logical steps. The majority of text is in capitals and with a large font. Easy to anticipate the next step. Very straightforward, with all the usual options (save card, address etc). Confirmation e-mail arrived very prompt.

Date of experience: May 11, 2017
Ohio
1 review
0 helpful votes
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B&H Photo is always my first stop for anything photography related. I find their site easy to navigate and their product descriptions are typically full of pertinent information. Their Customer Service Department is second to none. Not that I have needed them that much over the 8-9 years that I have been shopping here, but when I have they have always been very helpful and cordial.

Date of experience: May 11, 2017
California
1 review
0 helpful votes
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Have always had a good experience with B&H sales and service. I've bought many computer electronics from them.

Date of experience: May 11, 2017
Wisconsin
2 reviews
2 helpful votes
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I was impressed with the fact that I could not order on the sabbath. How refreshing that God comes before almighty business,. Checkout was easy and well designed.

Date of experience: May 10, 2017
Oregon
1 review
0 helpful votes
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I've never had an issue with anything ordered from B&H. Highly recommended. Their prices are competitive, and if you need advice before ordering, you can get it.

Date of experience: May 10, 2017
Maine
1 review
0 helpful votes
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I have been buying from B&H for over 30 years and cannot remember a single incident where I would rate them less than 5 stars. They continue to live up to the level of excellence that has kept them the leader in their industry for so many years.

Date of experience: May 10, 2017
Washington
1 review
0 helpful votes
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B&H is the Best
May 10, 2017

I order all of my electronics through B&H. They have great service, prices, and free shipping. I am extremely happy with them and I will continue to buy what I need from them.

Date of experience: May 10, 2017
Arizona
1 review
0 helpful votes
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I do my research on-line then always buy at B&H. Their prices are at or less than any other option and there's nothing I haven't been able to find there.

Date of experience: May 10, 2017
Maryland
1 review
0 helpful votes
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AWESOME
May 10, 2017

I love B&H! Great Store! Great Quality! Found everything I need and more. Love the website and love the amount of quality products they have listed! When im in NYC next I will be stopping by!

Date of experience: May 9, 2017
Florida
1 review
0 helpful votes
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All aspects of the transaction were first class. Web site answers all questions and is easy to use. Tracking and delivery were spot on.

Date of experience: May 9, 2017
Brazil
1 review
0 helpful votes
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Always a pleasure.
May 10, 2017

Quick, simple, no issues, a pleasant experience.
I can always find good deals, shipping is usually fast, the information is clear and the site is user friendly.

Date of experience: May 9, 2017
Wisconsin
1 review
0 helpful votes
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No Fuss
May 10, 2017

I have used B&H many times. It's very quick and easy to checkout, items are packed well, shipping time to your door is good.

If you have to return an item there are no bumps in the road and if you have to talk to customer service, they will make you smile.

Date of experience: May 9, 2017
Texas
1 review
0 helpful votes
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The item was shipped in 10hrs I received a tracking number in less than an hour. My our chase was deliver 3 day early I was very happy with how fast the shipping was. I give it a 10 out of 10 on services..

Date of experience: May 9, 2017
Ohio
1 review
0 helpful votes
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B&H is a huge resource for our university. We appreciate how easy it is to work with them on small or large purchases!

Date of experience: May 9, 2017
Canada
1 review
0 helpful votes
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All ecomm sites should be as easy as this. I found what I needed quickly and simply, check out was simple and seamless.

Date of experience: May 9, 2017
Massachusetts
1 review
0 helpful votes
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Easy purchase
May 9, 2017

Easy to pick out the merchandise, search for other things, add to cart, and review before checking out. I especially liked how straightforward the shipping options were. Would and will shop with bh again.

Date of experience: May 9, 2017
New Mexico
1 review
0 helpful votes
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Buying from B&H online is so easy. The checkout is simple, clear to understand and gives you multiple options to review your order, modify your order, change shipping or billing address or payment methods all without ever losing any information that you have previously entered. Wish all internet shopping was as good as B&H Photo Video.

Date of experience: May 8, 2017
Louisiana
1 review
0 helpful votes
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B&H Is the BEST!
May 9, 2017

I've been ordering from B&H for over 10 years now and can't complain about ANYTHING! The live chat is super helpful, shipping is fast, prices are competitive and selection is top notch. I'm a B&H customer for life!

Date of experience: May 8, 2017
California
1 review
0 helpful votes
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Got the goods
May 9, 2017

Timing can be a pain in the wazoo. But glad they are there. Plan ahead and around Jewish holidays. If you have the chance- visit the Brick and Mortar joint in NYC.

Date of experience: May 8, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States