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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have always been happy with the products bought from B&H. Today I bought computer speakers but have bought camera's, lens, and everything camera related only from B&H. They are helpful on the phone when you have questions and stand by the products they sell.
The entire process follows the logical steps. The majority of text is in capitals and with a large font. Easy to anticipate the next step. Very straightforward, with all the usual options (save card, address etc). Confirmation e-mail arrived very prompt.
B&H Photo is always my first stop for anything photography related. I find their site easy to navigate and their product descriptions are typically full of pertinent information. Their Customer Service Department is second to none. Not that I have needed them that much over the 8-9 years that I have been shopping here, but when I have they have always been very helpful and cordial.
Have always had a good experience with B&H sales and service. I've bought many computer electronics from them.
I've never had an issue with anything ordered from B&H. Highly recommended. Their prices are competitive, and if you need advice before ordering, you can get it.
I have been buying from B&H for over 30 years and cannot remember a single incident where I would rate them less than 5 stars. They continue to live up to the level of excellence that has kept them the leader in their industry for so many years.
I order all of my electronics through B&H. They have great service, prices, and free shipping. I am extremely happy with them and I will continue to buy what I need from them.
I do my research on-line then always buy at B&H. Their prices are at or less than any other option and there's nothing I haven't been able to find there.
I love B&H! Great Store! Great Quality! Found everything I need and more. Love the website and love the amount of quality products they have listed! When im in NYC next I will be stopping by!
All aspects of the transaction were first class. Web site answers all questions and is easy to use. Tracking and delivery were spot on.
Quick, simple, no issues, a pleasant experience.
I can always find good deals, shipping is usually fast, the information is clear and the site is user friendly.
I have used B&H many times. It's very quick and easy to checkout, items are packed well, shipping time to your door is good.
If you have to return an item there are no bumps in the road and if you have to talk to customer service, they will make you smile.
The item was shipped in 10hrs I received a tracking number in less than an hour. My our chase was deliver 3 day early I was very happy with how fast the shipping was. I give it a 10 out of 10 on services..
B&H is a huge resource for our university. We appreciate how easy it is to work with them on small or large purchases!
All ecomm sites should be as easy as this. I found what I needed quickly and simply, check out was simple and seamless.
Easy to pick out the merchandise, search for other things, add to cart, and review before checking out. I especially liked how straightforward the shipping options were. Would and will shop with bh again.
Buying from B&H online is so easy. The checkout is simple, clear to understand and gives you multiple options to review your order, modify your order, change shipping or billing address or payment methods all without ever losing any information that you have previously entered. Wish all internet shopping was as good as B&H Photo Video.
I've been ordering from B&H for over 10 years now and can't complain about ANYTHING! The live chat is super helpful, shipping is fast, prices are competitive and selection is top notch. I'm a B&H customer for life!
Timing can be a pain in the wazoo. But glad they are there. Plan ahead and around Jewish holidays. If you have the chance- visit the Brick and Mortar joint in NYC.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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