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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Consitently good service and reliable delivery. Full selection of all items that are needed by just about anyone.
I've needed batteries and chargers for discontinued cameras and B & H has come through for me. When my son wanted a very expensive camera, B & H had it at a great price and shipped at a reasonable rate.
It was great to have all the information up front. Too many times you get to check out then it's random charge after random charge. Made it simple & easy!
Orders always arrive in a timely manner & I love their website and that I can split payment between 2 cards, so I can keep my personal & business orders separate.
Web site very informative. Was able to select the product I was interested in. As a result did purchase a great camera.
Will continue to shop and purchase products as needed.
B&H is still the best store for electronics in the whole world, best deals, best support and amazing team.
I needed to pick up a number of items for a shoot at the end of the week. They had all the items I needed and they were running a free expedited shipping special so I'll have it all by mid-week with plenty of time.
Easy 2 find new cover for my lost one good and easy website hope 2 fine ccover for my scope hope 2 recieve promptly
Huge selection with a very easy to navigate site.
Transaction was butter-smooth.
I found exactly what I wanted in a very short time. Paid, shipped, done.
The Seagate 4TB Expansion does not include a backup program which is a large problem. I read Seagate description on their website and understood that it came pre-loaded with a backup program.
Outstanding customer service with quick shipping of the components for my new computer build.
Very satisfied with there sales department staff!
I will recommend and use them again.
BillH
I love ordering from you, I get what is ordered and on time. I don't have a problem coming back, I like your website it is easy to get around, makes it easy for me to shop.
All I can say it's a good thing I have self control and that photography is a secondary hobby for me. I'd be broke in an instant. I bought a lens for my daughter and yelled out, "done". My wife said, "You bought it already?" Two friends of mine buys all of their gear here and I probably will, too.
L bought my first digital camera from B & H in 2002. I was impressed with their physical in store operation then. 15 years later it is just as easy, and I do not have to go to New York.
I absolutely love B&H! It's my go to shopping place for any and all photography equipment. They always have some of the lowest prices, tons of deals, customer service is great, and delivery is fast!
Great prices, shopping experience, advice, return policy. It's nice to visit the New York store, or to order from the website. B&H also bought my old gear for a fair price.
I have been shopping BH Photo for years and the order is always correct, the service great and pricing competitive. I have never had a need for returns. Product inquiries by email are always prompt. I order out of state and televisions arrive on time and in perfect condition
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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