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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I´ve bought several things and it´s really fantastic! A great website where you find a wide variety of products at very good prices and with immediate delivery.
I was looking for a specific Nikon camera and turned out that I feel B&H had the best price for it. It was easy to find and I felt that the extras were of good value and needed. Thanks.
Great rapid purchase & check-out system if you log in and keep an account. Always had great service from B&H
Steven
Been dealing with B&H since the 1-800 days, (by telephone, before the internet)! Always got what I ordered - never an unpleasant surprise!
Informative, excellent descriptions and capabilities. Nice pictures. Good selection to choose from. Free shipping was a welcome surprise. No confusion, no time wasted. Nice site set up.
Very prompt service, even when needing to return a product B and H is very accommodating. I was ordering through B and H for my Video and photography purchases in the begining mainly because of pricing. I now continue to use B and H even though there is no cost savings at this time. I am just feel more comfortable with B and H as they always are great to deal with. They also seem to be the first to have the new products before any other retailers.
I purchase all my camera equipment thru B&H. There customer service is great when buying but beware when you need something. They are not honest. I purchased a D750 Nikon at full price. It was marked down $400.00 10 pass my 30 day return and you also got a free hand grip. They told me they could not help me as my 30 days was out by 10. Keep in mind I am looking to buy another lens over 2000. 00 and just bought one for that amount and a new flash. Told me to contact Nikon they would be the only ones to help me. Well that was an epic fail. Their a billion dollar company they cant help me they said. B&H lied. They could have issued me a credit or refunded something Nikon said. Instead they decided to loose a lifetime customer and many more because one word speaks a thousand
They carry what I want, for a good price, and make it easy to order. I always consider B&H when shopping for camera supplies.
Being able to narrow down your focus is a plus. I was looking for a point and shoot waterproof camera and was able to get the complete listing in no time. Then being able to list by price, or rating and all the other ways... helps with the decision of which camera to choose. It's always a pleasure shopping on line with B&H.
Great free expedite shipping! I ordered 12 different items, all eligible for free expedite shipping, so I'm very pleased with that
Honest and accurate on orders, prompt with shipping, fair on returns. I've been using BH Photo for over 10 years.
I love B&H Photo! If I lived in NYC, I'd camp out at the store. Good prices, low shipping costs, nearly always have everything I need. I am a loyal B&H customer.
I have learned to always use a rep. This way you can get the best possible price available to you. Also, they can help you when you are indecisive on a particular product, what or how you need it, etc.
I'm a repeat customer - that says it all. Good prices, good product selections, and easy to navigate website. The whole shopping experience is positive.
B&h is the best for a reason. They have so many products. The site is pretty good...
It's clean, easy to navigate. And checkout process is effortless
Always easy to use website; when called; very informative and professional staff. Will definitely use again!
I used the website to order some secure flash drives. Using the filters, it was quick and easy to find the ones I needed and get them ordered. B&H was the only place that had them immediately available at an affordable price with quick shipping.
Really love the ease of this website and the catalogue they send. Really love the great deals I get, fast shipping, and when I had problems with my orders it was always due to them shipping the item to me in a bag which resulted in the items getting crushed and banged up before I even got to use them. They are good about refund though.
Have ordered several times from them and will continue to do so. Just hope they up their game in shipping because there's nothing worse than seeing your router or your gaming device or memory drive come in so banged up you're afraid to use it!
Good prices, free fast shipping if you spend enough $$. If they keep the lowest prices around they'll get lots of biz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members