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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Very satisfied with the purchase. The adapter fits on my Nikon D3100 very well. Now all the Minolta MD and MC lenses are having a second life. I can use all of them on the Nikon. And they work very well in Manual mode. B&H shipped the item quickly. The price is very reasonable. The emails are very informative. Thank you very much.
What I purchase I always get on time. When you need to know about some equipment before you make a purchase there is more than enough information available at B&H's site. I highly recommend using the B&H site to both educate yourself and purchase your equipment.
From photo equipment to electronics, I've been a fan of BH for over a decade. I used to live in NYC and visit the store and even though I've moved a few states away, I always take advantage of their free shipping. It's a win/win. Great product selection and great customer service. You can't go wrong.
Items easy to find using search. Reliable shipping. Return policy very consumer friendly. Quickly able to process orders and checkout.
This was the first time I'd ever bought from B&H, and I'll certainly be doing it again in the future. No sales tax is great, and unusual since I live in California. Shipping was free and fast. The transaction was smooth overall. I'd highly recommend B&H.
My order arrived sooner than expected. The lense converter works real well with all my lenses. I will order more products from your company.
Good products, good prices, and reasonably fast shipping to the west coast. It's always a pleasure buying from B&H
It's always a pleasure to shop on bhphotovideo.com
I always look forward to coming back because of easy navigation and amazing payment system.
Keep it up guys.
Very easy way to shop and have your questions answered about the products. I have purchased several items from B&H over the years.
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I am never disappointed when I buy from B&H. Great quality and fast service. I have purchased many items with them and will continue to shop with them in the future.
I regularly shopped at B&H when I lived in NYC and now I regularly shop from them online. Best selection, quality and service around.
Thanks for your help. Very informative response. I am never disappointed when I order here. Even the easiest questions are responded to with equal enthusiasm and expertise.
I have been buying camera gear from B&H for years. The selection, pricing and customer service cannot be beat. Once you try B&H, you will be hooked.
I ordered online or call by phone that made very easy. Quick response, phone or chat. Especially, I'd like all native English speaking and kindness all the time. I also appreciate the fast shipping. Most my orders received in next day that make much easier because most my order require signature and I need to be home. I give 5 star for the globe super store.
I can't ever find anything to complain about at B&H: they have the stuff I want, and the prices are always at or near-enough the best.
B&H has the best prices and best customer service anywhere! I shop here every chance I can to get the best price for my money and their customer service reps are always very helpful.
B&H Photo has always provided me great service and always operates with the highest levels of integrity. I always trust my dealings with them, and they have never let me down. In particular, B&H is my go-to vendor for specialty items such as special batteries and high-speed camera memory cards. These products are often pirated or re-labeled. An online store such as Amazon provides goods from hundreds of different merchants, and there's no way for me to know if they are selling genuine or pirated merchandise. I want to be certain that I'm getting the correct merchandise, and I trust B&H to deliver. They also have great prices and a sales staff that will answer the phone and answer even very detailed photography questions.
I've been taking my time deciding on which phone to upgrade too. I've been on a GSII unlocked version for far too long. After researching for days, i was lucky to stumble upon B&H. I finally decided to get the S7 exynos version and i couldn't be any more pleased. This phone is a beast! Wow! Thanks B&H for your service and great deal!
I never have any problem with my order and they got what i needed when i ordered, I'll be order again soon!
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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