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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Washington
1 review
0 helpful votes
Follow Terry B.
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Prices are good and the selection is by far the best anywhere. In the years I have been buying here I have never needed to call customer service; everything has been handled online to my satisfaction.

Date of experience: June 4, 2017
New York
1 review
0 helpful votes
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I should have gone to B&H in the first place for a replacement lens cap for an older model camera. They have the best inventory. Regrettably, the listing wasn't comprehensive enough to tell me that the lens cap came with an attachment to the camera, so I ordered another one. At $2-3, it was no big deal, but I would have preferred a more complete description.

Date of experience: June 2, 2017
Colorado
1 review
0 helpful votes
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Great Process
June 4, 2017

Easy to order. Specs are clearly laid out and easy to find. Best price. Great pricing on upgraded shipping.

Date of experience: June 2, 2017
Washington
1 review
0 helpful votes
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I love B&H, my go-to place for everything electronic/photographic. Great selection, fast shipping, great prices, and the few times Ive ever had to contact customer service, probably the best service of anyone Ive ever encountered.

Date of experience: June 2, 2017
Idaho
1 review
0 helpful votes
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They usually have every thing you could need but, like most big stores, you're just one of the thousands that shop there daily. You don't get that "we care about your business" feeling that you find in smaller shops.

Date of experience: June 2, 2017
North Carolina
1 review
0 helpful votes
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My friend recommended this site to me and I wasn't disappointed. It was easy to use with great selection and prices.

Date of experience: June 2, 2017
Nevada
1 review
0 helpful votes
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Great customer service and huge variety of products! EDU Advantage can also be a very nice touch at times!

Date of experience: June 2, 2017
Maryland
1 review
0 helpful votes
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After several camera purchases, I know there is no where else I would go to purchase another one. Good products, great descriptions, best prices, and fabulous service!

Date of experience: June 2, 2017
Illinois
2 reviews
1 helpful vote
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Purchased much photo, video and lighting gear. Also had good experience with refurbished gear.
Excellent website and support.

Date of experience: May 31, 2017
Texas
1 review
0 helpful votes
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B&H always makes it easy to find what I am looking for. Their filter system for finding certain items is top grade. If I find that I need help in ordering, the staff is always knowledgable and willing to help and give an opinion on products. Very good place to order from and they have never let me down.

Date of experience: May 30, 2017
Connecticut
1 review
0 helpful votes
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I always buy from B&H. They're reliable, reasonable on price and they really DO stand behind their service. And I get my stuff the very next day, being next to NYC.

Date of experience: May 30, 2017
Illinois
1 review
0 helpful votes
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Quick and easy
May 30, 2017

Once you have an account set up, ordering as as fast and trouble-free as you'll find with any on-line retailer.

Date of experience: May 30, 2017
New York
1 review
0 helpful votes
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Fast and Easy
May 30, 2017

Shopping is easy to navigate thru your website, product info is accurate, prices are competitive and checkout is quick and easy.

Date of experience: May 30, 2017
Colorado
2 reviews
0 helpful votes
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Great as usual
May 30, 2017

Never had a bad experience with B&H. I love the kits. They are not packed with a bunch of cheap junk accessories. Keep up the great work.

Date of experience: May 30, 2017
Virginia
2 reviews
0 helpful votes
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The replacement battery grip was in good shape and arrived just fine. I am now using it in my practice.

Date of experience: May 29, 2017
New Jersey
1 review
0 helpful votes
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The mail order and the sales people are the best. I have been buying at B&H for at least the past 20 years. I've NEVER had a PROBLEM with mail order or buying at the store in person. Jerry Levine

Date of experience: May 29, 2017
India
1 review
0 helpful votes
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Easy to use
May 30, 2017

Simple website layout and easy to use. Better deals also. Large range of selection as well. Loved it.

Date of experience: May 29, 2017
Massachusetts
1 review
0 helpful votes
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May pay a bit more than other sites, but B&H is trustworthy and knowledgeable. Definitely recommend it.

Date of experience: May 29, 2017
Illinois
2 reviews
0 helpful votes
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This site is very easy to compare similar items with regard to features and price. The reviews are useful and present both the good and the bad things about an item. I frequently have to change the shipping address and the site makes it easy to ship to different sites and bill to another site.

Date of experience: May 29, 2017
Georgia
1 review
0 helpful votes
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Very Reliable
May 30, 2017

I have never been disappointed in B&H. They have an excellent selection and excellent prices. Shipping is fast and inexpensive.

Date of experience: May 29, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States