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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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The entire layout of the website is perfect and easy to navigate. Ordering is extremely fast and easy. Great support if needed. Whenever I'm in the market for a certain product and B&H has it, I buy it from them.

Date of experience: June 6, 2017
Portugal
1 review
0 helpful votes
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Great business
June 7, 2017

Great business thank your for your business and support, i was pleased with your cooperation, i will be waitting for the item purchased and hoping in great condition i am very exited to get it, beacuase is a very strong and gorgeous gadget, i will purchase more from this brand.

Date of experience: June 6, 2017
Arizona
1 review
0 helpful votes
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I have done several purchases over the years with B&H with great satisfaction. The products I've purchased have all been first class. Although I have not received this purchase I expect the same quality product. I've never had to use customer service. But I would hope they are as efficient as their web page. And the prices are competitive.

Date of experience: June 6, 2017
Connecticut
1 review
0 helpful votes
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Fast and easy
June 7, 2017

Everything I've ordered from B&H has been quality merchandise, as shown on the website, arrived well packaged and in a timely manner.

Date of experience: June 6, 2017
Texas
1 review
0 helpful votes
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Best Inventory
June 7, 2017

I've been trying to use a more local source, but they often don't have the items I need. I guess I just need to be more loyal to B&H. They almost always have what I need and they have excellent service.

Date of experience: June 6, 2017
Texas
2 reviews
0 helpful votes
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The tech toy store for adults makes best buy look like a dollar tree in comparison. Just wish they had more locations I'm not going all the way to network to visit their wonderland of goodies.

Date of experience: June 6, 2017
Nebraska
1 review
0 helpful votes
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Great service!
June 7, 2017

Item was received even sooner than expected, and we were able to use it for an event we didn't expect, thanks!

Date of experience: June 6, 2017
Utah
2 reviews
1 helpful vote
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Awesome Service.
June 7, 2017

I have never been disappointed by the service or quality that I received from this vendor. I have been purchasing products from B&H Photo for 25 years.

Date of experience: June 6, 2017
Arizona
1 review
0 helpful votes
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I'm purchasing a nikon camera body, used. So I'll see how it turns out. The order process was extremely simple. Also, the return process was easy. Now I just want to see how close to the estimate they come.

Date of experience: June 5, 2017
Minnesota
1 review
0 helpful votes
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I'd give 5 stars if they didn't not close on certain jewish holidays. I do order a lot and find shipping fast and service relatively friendly, unless trying to return item.

Date of experience: June 5, 2017
New York
1 review
0 helpful votes
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B&H website is super easy to use: it allows you to compare product features and prices. Once an item is selected, it is just a few clicks to place your order. As an old B&H customer, I will also say that if you are dissatisfied with your product, their return policy is extremely-friendly. I returned products only twice in 13 years of ordering but this is equally important when you purchase online.

Date of experience: June 5, 2017
California
1 review
0 helpful votes
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Every time I call with a question I get a very helpful person who answers my question knowledgeably and precisely. I couldn't be a happier customer.

Date of experience: June 5, 2017
Nevada
3 reviews
0 helpful votes
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Best Buy!
June 6, 2017

Checked many sources for this product and everyone wanted to charge $20 more plus shipping costs. My order with B&H was $20 less on each (2) items ordered plus FREE shipping. It was a much better buy with B&H, hands down... Thanks B&H for remaining an honest vendor.

Date of experience: June 5, 2017
New Jersey
1 review
0 helpful votes
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Great service
June 6, 2017

Always fast always a fair price. I have been ordering with B&H for over 30 years. Have never had a problem.

Date of experience: June 5, 2017
New Mexico
2 reviews
0 helpful votes
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Everything I needed was there: options, accessories, warranty choices!
Rob was very helpful.

Kit offering was more complete and more choices than other sites. New vs Used very easy to select. Excellent.

Date of experience: June 5, 2017
Maine
1 review
0 helpful votes
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Reliable, very reasonable prices, serious pro supplier. This is not your bazaar photo dealer who pulls up his tent stakes in the middle of the night! Very professional, handles any inquiries or problems to complete satisfaction. Absolutely top of the list. (note: I am merely a customer, not related to them in any way LOL)

Date of experience: June 5, 2017
Texas
1 review
13 helpful votes
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Very Nice Camera
June 5, 2017

I'm a total amateur, so I'm not going to act like I know what I'm doing with this camera yet. All I know is that it is solid and looks like a toaster before you assemble the lens and battery pack to it. I got the shoulder mount along with it, but not the viewfinder - seems kind of useless to have the shoulder mount without the viewfinder unless you have a remote monitor or something similar.
So as an amateur, the one striking thing about this camera is the focus assist feature. My biggest fear with getting this camera was the lack of auto-focus, but now I'm confident putting on my big boy pants and actually moving the focus wheel by hand. Still playing around with the exposures and ISO settings, but it's nice to have a physical control to use when making those adjustments, versus having to scroll through a menu.
I was originally going to get a standard URSA Mini 4k. After researching it, for someone at my level, it only made sense to me to go with the URSA Mini Pro 4.6k.
As another reviewer said, "Go Pro, Bro!"

Date of experience: June 5, 2017
Tennessee
1 review
0 helpful votes
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Reliable Company
June 5, 2017

I have never had any problems with this company. Great descriptions on website and products arrive as described. Competitive pricing.

Date of experience: June 4, 2017
Utah
1 review
0 helpful votes
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I stick with B & H knowing that their prices are always competitive. I also know that if there is a problem, they will help me solve it. I can find even the most obscure items on their website... I'm too much of a "system freak"... finding even small adaptors, etc.

Date of experience: June 4, 2017
Canada
2 reviews
1 helpful vote
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Shopping from Canada, their service is great. Customs clearance included in price before checkout so no surprises when item delivered. Very fast shipping, and great packaging to protect the items. Very good prices and great items selection always.

Date of experience: June 4, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States