On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took me less then 10 seconds to find what I needed and another 10 seconds to complete the order. B& H had the lowest price around. Very Happy
I love the fact ordering is so simple. Being in the system and having access to great deals will keep me coming back. Free shipping is the bomb!
On orders big and small they have taken care of me. If there has been an issue with a product they replace or refund extremely fast.
Always have what you need and a live person who knows the hardware & software that you can ask questions before you purchase, recommend another choice if you are comparing items,
B & H has a great website to order from. Straight forward and to the point. What I like best though, is all the shipping options they offer. Also an immediate receipt of purchase via email.
You guys rock! You just placed my order quicly enough for me to buy more and more stuff. Thanks! Products and prices fair.
You guys make it too easy too spend. I find it easy to search for tools and additional items. You service has allowed me to learn and grow as a Photographer.
The best seller I ever have deal with. Always great communication, great and informative website, easy transaction, superfast delivery before the due date.
I bought a camera a while ago and forgot to log in, so I didnt get my Reward Card. BUT they were so nice to honor that purchase and gave me the Gift Card anyway. What super customer service! You people rock!
I always compare prices when shopping for my photo and video needs, and B&H usually wins, and most often get the sale in any case because of their outstanding service. They've never disappointed me.
I have ordered quite a bit from B&H and I never had any issues. If you call customer service they are always helpful and will walk you through any issues you have. I always feel comfortable that they will take care of me.
In the production world, you need it when you need it and B&H delivers. Easy to use with professional and knowledgeable service
I was eyeing on some of the items and placed them in my cart but I didn't purchase yet.
When the better price comes up, B&H alerted me. I like that service.
Consider this, it's in many cases a better research tool than even google! They have all information consistently laid out, they have comparison tools and a "wishlist" area to keep items you're wanting to learn more about or keep for later reference.
The reviews are made by real people and it's relatively easy to determine if it's inaccurate or a "fluff" review. Oh and the Q&A is very useful as well - if they haven't already answered your question just ask and in many cases you can get a response.
That's all without getting into the customer experience, almost always free shipping and relaxed return policy. Good job as far as customer experience goes.
I have done business with B&H before and I have never been disappointed. I have no problem recommending B&H to my friends.
The box was opened and didnt seem to be a new in the box product! The hard disk was formated for Macos, that seemed rare!
I Love B & H. They need their own credit card one day. That's what we returning B & H customers need.
I have placed many orders with BHPV. Always easy, always timely delivery, great deals! I have never been disappointed.
Overall, B&H is great for professional photographers and videographers. I live in Europe and unfortunately I pay A LOT of taxes and shipping cost. But I haven't found anything else yet that matches this store's variety of products and quality service!
I always check B & H first! Turns out, they always have the best prices for the items I need. Quality products every time! Fast and efficient shipping outside of US as well.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Camera Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members