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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Great company. Great products, but I always get frustrated navigating the website. I wish it were easier to get around.
I am definitely going to go broke shopping her but that is a good thing LOL. I buy all of my business supplies for photography here the customer service is always spot on and they always answer you questions no matter how little they might be,
I have used B&H for many years and they always have best prices, good deals, and everything is in stock 99% of the time
I buy stuff for my husband. Great service, easy online ordering. Lots of items to choose from. No problems as of today. Thanks B&H
Serving me for many years and always performed with a high level of integrity. The product descriptions are accurately listed and the return policy is outstanding. If you are ever in NYC you MUST visit the B&H store, I have never seen anything like it.
Love shopping here. They have super fast shipping and I've had no issues with ordering from them. I've ordered quite a few items from them.
B&H is THE place to buy. I used online chat and the rep sent me a link to exactly what I was looking for. Outstanding and efficient service.
2nd purchase with them and hopefully will be as pleased as I was the first time. Purchased apple watches the first time.
If you have the chance you should visit the physical store in New York.
It is by far the biggest photo store I have ever visit.
Their search engine is good. I found a item that I couldn't find elsewhere which is how I learned about B&H in the first place. I did notice that in June, 2017 they were feuding with their employees over unionization. I definitely prefer a union shop so I will be watching how things turn out. If they unionize I will continue shopping with them, otherwise it will be back to my previous photo supply place.
I wish B&H can provide mo information on delivery on items not stock. Two weeks ago I have order two commercial TV's and still have not received a shipping confirmation.
It was easy to find what I needed and the check-out process stands out as one of the best ever! I like the auto-complete of the address that fills in city state zip automagically! Outstanding. I'll be back!
Easy ordering process. I will submit further review when I receive my product. I look forward to receiving my laptop on June 15, at the end of the day.
I check other sites, too, but seem to always come back here. Love the selection, the organization, the service and prices are good too.
Many orders from B&H and have never had an issue! An online ordering experience that you can trust! I have to have 100 characters, so I'm just typing now...
The prices and quality of the Products offered for sale are unmatched! I just bought additional batteries for my 3DR SOLO, they also offered free shipping too.
Your sales help was spot on. Directed me to the right camera at a great price while i was ready to spend much more.
Thank you for your help
They have top quality products, a wide range, easy to navigate site, quick delivery and meet all my needs. I bought my first SLR camera there in 1991 and have been buying from them ever since. I've always been very happy with their service. I live in Australia.
I have bought a SLR, DSLR and all lenses, etc from B&H. A really great store with great prices and selection.
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members