On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've ordered stuff on Amazon and other sites before, but nothing comes close to the superior shopping experience offered by BH Photo.
Primarily, the reviews are honest, unbiased and and extremely helpful.
Secondly, the bundled deals are awesome. I wanted to buy a Heart Rate Monitor and a point and shoot camera on Amazon, but BH Photo not only offered a better price, but offered an awesome bundle for both products, where I ended up saving substantial money.
Also, the accessory suggestions have always been on point, and I am so glad I bought a few of them (leather case for my camera and the carrying case for my Garmin Heart Rate Monitor).
The ease of payment is also a bonus. I've linked my paypal account, which makes the payment process A LOT easier.
Basically, BH Photo is the best.
Superb website, prices and service. Items on website are professionally described and presented in an easy to navigate site. I look elsewhere, but one can not beat the service at B&H.
Great prices, shipping, and service. Never had a problem with a return or the quality of the products delivered.
I only buy occasionally, but always get what I expect and delivery is prompt. I'll definitely keep doing business with B&H.
I have ordered multiple items from B&H over the years and have always been satisfied with both the products and the service. Highly recommended.
Waited several months for Samsung to release this piece. B&H having it in stock immediately is no surprise. Always reliable, always out front. I like doing business with them.
I look around but I always order from B&H. Their selection is excellent, prices are reasonable and returns are not a problem.
Love the business website for its professional and clean interface. Great place not just for photography but also for computers and peripherals. Will always buy from them.
It was easy experience to make the purchase. I have purchased camera gear earlier and the service was excellent.
Smooth transaction which was fast and easy. The item was cheaper than on Amazon and I will be shopping at this site in the future.
I've had excellent service from B&H, cameras, storage media, camera bags, tripods, etc. I am very pleased with all of my purchases as well as their help service.
I use B&H all the time and they are great, customer service is wonderful, I can always buy with confidence.
Always helpful. Always good prices. Shipping is quick and free (usually). Web site is easy to use and clear.
Web site is fast and intuitive, shipping options well laid out and diverse, selection is excellent, search filters are accurate and appropriate. I just wish i could afford more of the product!
B&H Photo Video enabled me to purchase an item early before it was available in other stores. It is the HT-ST5000 7. 1. 2 Dolby Atmos Soundbar. I am really glad and appreciate B&H Photo Video for that advantage and their payment and shipping along with customer service is exceptional. Thank you, B&H Photo Video!
Prices are competitive and the used items department is fantastic to get those items you must have without spending new prices. Used items are as described on the site with no surprises. Have shopped the NY store for years and loved it, now i am loving the webstore too.
I'm very happy with the orders I have placed with B&H Photo and the items have been to my satisfaction. I will be purchasing from them again.
Love how I can just jump on and find my item quickly! It was a GoPro part that everyone locally had sold out! Whew!
A well sorted photography store and shopping on line is fast and easy to find what you are looking for.
From the business
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Camera Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members