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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Got an instant response to my live chat request and full answers to all my questions including some suggestions.
The website is easy and fast to navigate. Piece of cake to find what I needed and to place the order!
Love these people! Very friendly and very helpful. I have been working with B&H for over 10 years and each time I order something the service is the same, excellent. They make me don't want to shop anywhere else. I totally appreciate the customer service.
I just discovered B&H this year and have been purchasing my electronics from them since that time. Prior to discovering B&H I purchased electronics from almost every other type of store for over the past 40 years. I can say this with the greatest of confidence and accuracy, there is no better place to purchase electronics then B&H. Their prices, fast shipping, customer service and quality of products is unmatched. I wish I would have discovered B&H sooner. I know I would have saved ten of thousands of dollars given all the electronics that I've purchased through the years.
I started buying photo gear from B&H in the 1980s, when that meant poring over ads in magazines and sending my orders through the USPS. I'm still buying from them. I've never been dissatisfied and I have recommended the store to friends and acquaintances many times.
I ordered several items for this website. Good service and full confidence with this company. I would use this website again to make more purchases again if and when then need arise.
I'll be coming back for sure! Great prices, easy to navigate website and chat was perfect! I had been searching for the Harmon Kardon Onyx studio 2 and was having a hard time deciding where to buy. I stumbled across this company via goggle and after found out very quickly that this was my new place!
Lots of variety, great prices, quick and inexpensive (or free) shipping. What more could you ask for?
I enjoy shopping at B&H photo online. The last two times I've shopped here, I've needed help finding the right equipment in the online store and the service I've received via chat has been efficient and spot-on helpful.
Easy-to-use website, awesome return policy, fast shipping, helpful staff... all the ingredients of a great company!
I'm new to the video world and need a lot of gear, of course, and a friend and pro photog Robert Young, insisted I look at B&H. Best advice I could've gotten. B&H reminds me of Apple, in that they not only sell you the best gear, but they have support people who are knowledgable and willing to explain things to newbies like myself. 30 years in the music biz and I'm just now discovering video. Thanks, B&H.
I am a professor TV News Photojournalist and enjoy looking at all the options B&H has, that I will be back in the future!
BH is home to tons of media production equipment stemming from audio, to visual (photography/cinematography), lighting, and much more. Their online store holds a vast variety of gear and goodies for creators of all experience levels, and offer (hard to beat) deals that will get you what you need without burning a hole in your pocket.
I'm giving BH a 5 star rating for their great products, great deals, and exceptional customer service.
I buy all my electronics from B&H computers and cameras. The prices are always competitive and I like not having to pay for shipping to Los Angeles. I always feel I've received a great deal.
I'm in love with this store :) shipping is very fast, and the product is high quality, I always find all what I need in minutes, thanx a lot
The B&H selection lets me see various price points and pick what will fit for what I'm working on Site is easy to navigate. I use B&H for photo, video and audio. When I need an expert to talk with and get advice, they have someone immediately available.
I've used B&H on and off for years. Never been disappointed. Remarkable depth and variety of electronics. The free shipping and no state sales tax for purchases outside New York, when combined with their already-low prices, makes this a top choice for electronics of every kind.
One of the rarest store in America to offer so affordable transport even cheaper than the home product trasportation. Very pleasant and smooth details when contacting the personnel for enquiries and the products are of high quality
If you are buying anything electronic, B&H is your first place to shop. For get Amazon, New egg. Free shipping over $49 Great selection. No sales tax in California.
I've ordered stuff on Amazon and other sites before, but nothing comes close to the superior shopping experience offered by BH Photo.
Primarily, the reviews are honest, unbiased and and extremely helpful.
Secondly, the bundled deals are awesome. I wanted to buy a Heart Rate Monitor and a point and shoot camera on Amazon, but BH Photo not only offered a better price, but offered an awesome bundle for both products, where I ended up saving substantial money.
Also, the accessory suggestions have always been on point, and I am so glad I bought a few of them (leather case for my camera and the carrying case for my Garmin Heart Rate Monitor).
The ease of payment is also a bonus. I've linked my paypal account, which makes the payment process A LOT easier.
Basically, BH Photo is the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members