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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great experience
June 28, 2017

Great selection and always competitive prices. I would easily recommend B&H to all my friends. B&H is the first place I look for my photography business needs.

Date of experience: June 27, 2017
Kentucky
3 reviews
0 helpful votes
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Long time customer & never think of ordering from anyone else - whether for my business, employer or self! They are always available to answer all questions, never keep me waiting if I call and always go out of their way. Shipping is super fast and have never had any errors or problems. Love Love Love B& H!

Date of experience: June 27, 2017
Missouri
1 review
0 helpful votes
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I LOVE B&H!
June 28, 2017

I've ordered quite a few things from B&H and have never been disappointed. Even on the rare chance something's wrong with the order, they are fantastic to deal with and make the situation right!

Date of experience: June 27, 2017
Georgia
2 reviews
0 helpful votes
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AUDIO FOR I PHONE
June 27, 2017

LOOKING FORWARD TO HOLDING A STICK MIC FOR ON-AIR TALENT AND INTERVIEWS WITH MY i-phone. Return policy is the best I have ever...

Date of experience: June 27, 2017
Pennsylvania
1 review
0 helpful votes
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Always good to me
June 26, 2017

I've made all my major purchases from BnH for about ten years. They have always been great and answered all my questions.

Date of experience: June 26, 2017
Arkansas
1 review
0 helpful votes
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I've been customer for some years and always it's a great experience! The products I need are on stock and I love the Free expedited shipping that I got with my buy!

Date of experience: June 26, 2017
Michigan
1 review
0 helpful votes
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I have been shopping here for at least four decades and have never had a single problem- well, maybe one, but a phone call quickly resolved that. Their customer service folks have always been professional and helpful. I never shop the other stores if B&H has it. There's something to be said about loyalty!

Date of experience: June 25, 2017
Texas
1 review
0 helpful votes
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You Can Trust B & H
June 26, 2017

I really enjoy shopping on the B&H website. They have good prices, a great selection of items, and fast and dependable shipping. If I have a question about something I want to order, I can call them and get their input before buying the item. Above all, I trust B&H.

Date of experience: June 25, 2017
California
1 review
0 helpful votes
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Great website with easy navigation pages. I was able to quickly and easily examine terms, return policies, etc.

Date of experience: June 25, 2017
Idaho
1 review
0 helpful votes
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I have ordered from B&H before and My order was shipped and received on time, and my camera was exactly as requested; New, and in perfect condition. I highly recommend ordering from B&H and I will do so in the future.

Date of experience: June 25, 2017
Canada
1 review
0 helpful votes
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Pretty much summarized in the title, but could also add the excellent product reviews which is very helpful in making selections.

Date of experience: June 23, 2017
Oklahoma
1 review
0 helpful votes
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Great service
June 23, 2017

I've been a customer for ten years and have always found the products needed with excellent customer service.

Date of experience: June 23, 2017
Canada
1 review
0 helpful votes
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Chat
June 23, 2017

Good to chat with people who know what they talking about also no tax no hassle with duty that good having no surprise when package do arrive at your door

Date of experience: June 23, 2017
Kansas
1 review
0 helpful votes
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Easy to order with questions answered on web site. Keep up the good work. I will order from B&H again.

Date of experience: June 23, 2017
California
1 review
0 helpful votes
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I was in the market for a new smartphone and came over to B&H because it had a good deal. But I was undecided about which model/brand to get. I found B&H's website to be very informative and easy to use. For instance, I needed to know if the phone would work both in US and India, as in if all the 4G LTE bands are present. The website gave details about the products and also had helpful guides about which 4G LTE bands are operational in both countries and with which carriers. Comparison shopping was pretty easy too, and they have a huge variety of choices. The deals help too...

Date of experience: June 23, 2017
Illinois
1 review
0 helpful votes
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This is one of the best online shopping experiences I have ever had. Navigating the site is easy. Checkout is a breeze as well.

Date of experience: June 22, 2017
Connecticut
1 review
0 helpful votes
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B&H... we trust...
June 23, 2017

After many years, the service is still superb, fast and a web page easy to use.
My wish list is growing...

Date of experience: June 22, 2017
Colorado
1 review
0 helpful votes
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Love B&H out of all the years and dozens of items I've purchased off them (including used items) I've only had 1 order messed up and they made it up to me big time! Love them!

Date of experience: June 22, 2017
California
1 review
0 helpful votes
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Thank you, B&H!
June 23, 2017

B&H has helped equip my photography business! They had everything that I needed to Start-up my career, and they still have everything that I need to expand and grow! B&H is very reliable and trustworthy.

Date of experience: June 22, 2017
Texas
1 review
1 helpful vote
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Easy
June 22, 2017

I found what I was looking for easy. The price was reasonable. Waiting to see the product This is my first time using this company. I will no more when I receive the product I have ordered.

Date of experience: June 22, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States