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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Great selection and always competitive prices. I would easily recommend B&H to all my friends. B&H is the first place I look for my photography business needs.
Long time customer & never think of ordering from anyone else - whether for my business, employer or self! They are always available to answer all questions, never keep me waiting if I call and always go out of their way. Shipping is super fast and have never had any errors or problems. Love Love Love B& H!
I've ordered quite a few things from B&H and have never been disappointed. Even on the rare chance something's wrong with the order, they are fantastic to deal with and make the situation right!
LOOKING FORWARD TO HOLDING A STICK MIC FOR ON-AIR TALENT AND INTERVIEWS WITH MY i-phone. Return policy is the best I have ever...
I've made all my major purchases from BnH for about ten years. They have always been great and answered all my questions.
I've been customer for some years and always it's a great experience! The products I need are on stock and I love the Free expedited shipping that I got with my buy!
I have been shopping here for at least four decades and have never had a single problem- well, maybe one, but a phone call quickly resolved that. Their customer service folks have always been professional and helpful. I never shop the other stores if B&H has it. There's something to be said about loyalty!
I really enjoy shopping on the B&H website. They have good prices, a great selection of items, and fast and dependable shipping. If I have a question about something I want to order, I can call them and get their input before buying the item. Above all, I trust B&H.
Great website with easy navigation pages. I was able to quickly and easily examine terms, return policies, etc.
I have ordered from B&H before and My order was shipped and received on time, and my camera was exactly as requested; New, and in perfect condition. I highly recommend ordering from B&H and I will do so in the future.
Pretty much summarized in the title, but could also add the excellent product reviews which is very helpful in making selections.
I've been a customer for ten years and have always found the products needed with excellent customer service.
Good to chat with people who know what they talking about also no tax no hassle with duty that good having no surprise when package do arrive at your door
Easy to order with questions answered on web site. Keep up the good work. I will order from B&H again.
I was in the market for a new smartphone and came over to B&H because it had a good deal. But I was undecided about which model/brand to get. I found B&H's website to be very informative and easy to use. For instance, I needed to know if the phone would work both in US and India, as in if all the 4G LTE bands are present. The website gave details about the products and also had helpful guides about which 4G LTE bands are operational in both countries and with which carriers. Comparison shopping was pretty easy too, and they have a huge variety of choices. The deals help too...
This is one of the best online shopping experiences I have ever had. Navigating the site is easy. Checkout is a breeze as well.
After many years, the service is still superb, fast and a web page easy to use.
My wish list is growing...
Love B&H out of all the years and dozens of items I've purchased off them (including used items) I've only had 1 order messed up and they made it up to me big time! Love them!
B&H has helped equip my photography business! They had everything that I needed to Start-up my career, and they still have everything that I need to expand and grow! B&H is very reliable and trustworthy.
I found what I was looking for easy. The price was reasonable. Waiting to see the product This is my first time using this company. I will no more when I receive the product I have ordered.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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