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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Easy to order with an account. No tax charged! 2 day shipping for free on most products.

I've frequently bought items from B&H rather than the manufacturer because B&H's great return policy, customer support, etc exceeds most manufacturers!

Date of experience: July 5, 2017
Florida
1 review
0 helpful votes
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Great selection, fair prices and great customer service. What more do you want? I always check B&H first.

Date of experience: July 5, 2017
Maryland
1 review
0 helpful votes
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Just The Best!
July 6, 2017

Easy web site! They have all the good stuff and ships fast! I would recommend B&H for all your electronic and photography needs!

Date of experience: July 5, 2017
New York
1 review
0 helpful votes
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I love the quick service and huge assortment of photo and computer supplies. The staff is knowledgeable and courteous. I've been a B&H customer for over 20 years and I've never been disappointed with anything I've ever purchased from their store.

Date of experience: July 5, 2017
Ohio
1 review
0 helpful votes
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I love B&H!
July 5, 2017

Shopping with B&H is always a pleasure. Best prices and overall experience.
Seamless, easy and fast

Date of experience: July 4, 2017
Canada
1 review
0 helpful votes
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Excellent selection. Easy to navigate site. Easy check out. As a Canadian shopper I appreciate the free shipping and prepaid customs.

Date of experience: July 4, 2017
Texas
1 review
0 helpful votes
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I'm probably going to regret all my many purchases from B & H when it comes time to retire. Oh well, I'm having fun now :).

Date of experience: July 4, 2017
Pennsylvania
1 review
0 helpful votes
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I've bought things before from B & H first of all because of the very reasonable prices and secondly because your customer service people are awesome!
I just chatted with Larry C and he was very knowledgeable and helpful with everything I needed. So glad I started the chat. I learned things I didn't know to do with what I ordered. VERY helpful! Thank you so much!

Date of experience: July 4, 2017
California
2 reviews
0 helpful votes
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I appreciated the offer for Free Expedited... but unfortunately the timing of the holidays and weekends were working against me so I added the shipping to get here Friday instead of anytime on Monday (presentation is urgent first thing Monday)... Still, in a nutshell, thanks for the service you provide!

Date of experience: July 4, 2017
South Carolina
1 review
0 helpful votes
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As a pro photographer, I have always made all of my purchases with B&H. They have the best customer service, selection, and prices. No need to go anywhere else.

Date of experience: July 3, 2017
Canada
1 review
0 helpful votes
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Great service. Keep up the good work. I am from Canada. Very often there are items used or OB that are priced excellent worth buying even with CAD exchange rate. Returns are very easy and excellent and helpful customer service.

Date of experience: July 3, 2017
Texas
1 review
0 helpful votes
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Always the best
July 3, 2017

Always the best online photo equipment store to go to for pros that demand and expect good se rvicer

Date of experience: July 3, 2017
Louisiana
1 review
0 helpful votes
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Always satisfied!
July 3, 2017

Even though I can find much of the same gear online elsewhere, I can always trust that when the unexpected happens, B&H is there for me to get things on track again with their expedited shipping!

Date of experience: July 3, 2017
ruthhill r.
Texas
1 review
0 helpful votes
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great place to be
July 3, 2017

I've bought several items here and have always been pleased with the ease of shopping and my purchases.

Date of experience: July 3, 2017
Texas
1 review
0 helpful votes
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Great Resource
July 3, 2017

What a great company. I buy all my photographic equipment from them. Honest descriptions of used gear and the best prices on the internet for new and used gear. Still the very best place to shop for photographic equipment. And Free Shipping is a huge bonus.

Date of experience: July 3, 2017
California
1 review
0 helpful votes
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OK so far
July 3, 2017

Good prices, good product choices, and good service.

So far I have no reason to complain about this company.

Date of experience: July 3, 2017
Georgia
1 review
0 helpful votes
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The website is well laid out and searching is a breeze. If you have a question, the people on the phones are top notch and know their business. On top of all that, prices are very competitive.

Date of experience: July 3, 2017
Iowa
1 review
0 helpful votes
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Great inventory and shipping. Nice to have Kodak film in stock. It always arrives in perfect condition.
Thanks. Steve P

Date of experience: July 3, 2017
New Mexico
1 review
0 helpful votes
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Super Easy!
July 3, 2017

Always a pleasure ordering from B&H. Easy ordering & their staff answers questions and provides examples if needed.

Date of experience: July 3, 2017
Argentina
1 review
0 helpful votes
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Todo muy claro y explicito, rapido y facil. La mejor forma de comprar online.

Saludos desde Ushuaia.
Sebastian

Date of experience: July 3, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States