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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Easy to order with an account. No tax charged! 2 day shipping for free on most products.
I've frequently bought items from B&H rather than the manufacturer because B&H's great return policy, customer support, etc exceeds most manufacturers!
Great selection, fair prices and great customer service. What more do you want? I always check B&H first.
Easy web site! They have all the good stuff and ships fast! I would recommend B&H for all your electronic and photography needs!
I love the quick service and huge assortment of photo and computer supplies. The staff is knowledgeable and courteous. I've been a B&H customer for over 20 years and I've never been disappointed with anything I've ever purchased from their store.
Shopping with B&H is always a pleasure. Best prices and overall experience.
Seamless, easy and fast
Excellent selection. Easy to navigate site. Easy check out. As a Canadian shopper I appreciate the free shipping and prepaid customs.
I'm probably going to regret all my many purchases from B & H when it comes time to retire. Oh well, I'm having fun now :).
I've bought things before from B & H first of all because of the very reasonable prices and secondly because your customer service people are awesome!
I just chatted with Larry C and he was very knowledgeable and helpful with everything I needed. So glad I started the chat. I learned things I didn't know to do with what I ordered. VERY helpful! Thank you so much!
I appreciated the offer for Free Expedited... but unfortunately the timing of the holidays and weekends were working against me so I added the shipping to get here Friday instead of anytime on Monday (presentation is urgent first thing Monday)... Still, in a nutshell, thanks for the service you provide!
Great service. Keep up the good work. I am from Canada. Very often there are items used or OB that are priced excellent worth buying even with CAD exchange rate. Returns are very easy and excellent and helpful customer service.
Always the best online photo equipment store to go to for pros that demand and expect good se rvicer
Even though I can find much of the same gear online elsewhere, I can always trust that when the unexpected happens, B&H is there for me to get things on track again with their expedited shipping!
I've bought several items here and have always been pleased with the ease of shopping and my purchases.
What a great company. I buy all my photographic equipment from them. Honest descriptions of used gear and the best prices on the internet for new and used gear. Still the very best place to shop for photographic equipment. And Free Shipping is a huge bonus.
Good prices, good product choices, and good service.
So far I have no reason to complain about this company.
The website is well laid out and searching is a breeze. If you have a question, the people on the phones are top notch and know their business. On top of all that, prices are very competitive.
Great inventory and shipping. Nice to have Kodak film in stock. It always arrives in perfect condition.
Thanks. Steve P
Always a pleasure ordering from B&H. Easy ordering & their staff answers questions and provides examples if needed.
Todo muy claro y explicito, rapido y facil. La mejor forma de comprar online.
Saludos desde Ushuaia.
Sebastian
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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