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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I love shopping at B&H. They are professional, reliable, and their products are great. 5 star review every time.
Thank you for your continual great service and prices. Best in the business for many years. Keep it going.
I have shopped at B+H on line for years now and have found all their products of high quality and service dependable. I also refer often to their website which has an amazing amount of information about each product and an easy function on which to compare products.
This is one of the best shop I have visited in NY. Shopping is easy. Staffs are cool and answer all the questions and best part is that they have vast collection. Returns or replacement are very convenient. Thanks.
That user survey must be getting put to good use, because my experience just gets better. Everything I need to know or see is right there. Most recent tweaks to the checkout have made it less confusing. As for customer service, I had an issue with an order and called CS. They were on it! The customer service rep kept me updated on the situation it was awesome. The one thing lacking are more user reviews, and thats not so much a site problem as its a user problem. Overall Id say Im more than pleased with my ecommerce experience.
Easy to use. Great Prices, bought NZXT SOURCE 530 Open Box. Nothing usually wrong with those, especially toolless (other than MOBO Screws - Standoffs) I have those. $20 Cheaper than brand NEW. Newegg wants 84.99 plus $9.99 shipping, Best buy wants 89.99 free shipping but tax Amazon wanted $100.-+.
SO I GRABBED IT from here!
I been to the store many times in NYC and it's always a great experience. Equal to that is the online experience. B&H is simply the best!
Easy and quick to order, good price compared to other sellers, have been shopping here for the past 10 years
B&H has been around for decades. Why? Vast selection of all things photography, super turn around time for orders and a great web based experience.
Always friendly sales staff. The only reason I did not give a 5 star is because they cannot give meaningful answers to questions pertaining to "refurbished cameras and lenses"
Good to be able to prepay Canadian Customs so that there is no delay in delivery. Charges seem reasonable. I look forward to receiving my order in the next week. Thank you.
B&H have everything I need for my product photography. With reasonable prices, easy search, fast check out, free shipping as well as low cost faster shipping options, this i my go to place.
Have been buying from B and H for more than 20 years. Unlike so many merchants they tell you the price and the vintage of the product (for example the date of manufacture of Apple computers) up front.
I have never had an issue with B&H and their website is wonderful to work with. They are my go to website for video and photo needs or even just information.
Really at the top of their game. Always consistent and reliable with the best customer service and shipping and returns. Have bought and will buy many items from them. Great company!
Having the option to pay customs ahead of time, and the free shopping to Canada is the reason I used B&H, but the check-out was super fast and easy! I will ordering more again soon!
Easy order, free shipping no tax. GREAT. Great place to order camera, software. No hassle easy returns
Love that B&H give rewards to entice me to order again and again! It works. Haha Love dealing with B&H. Easy ordering. Easy problem solving. Thanks so much!
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members