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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Georgia
1 review
0 helpful votes
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Always a good experience!
I like to look for special prices and conditions at B&H and also appreciated the Gift Card received after a purchase.

Date of experience: July 16, 2017
California
2 reviews
0 helpful votes
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I go to B&H when I need real professionals to educate me on what I am, or should be, looking for. They save me hours of research with their thorough knowledge of their broad product range. Prices are typically as low as anywhere else, so I choose to buy from them because they save me so much time.

Date of experience: July 14, 2017
New York
1 review
0 helpful votes
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So far... so good
July 15, 2017

A friend of mine raves about this site... thought I would give it a try.
Selection is good and prices are excellent. I just placed an order for a laptop, hope everything goes seamless. I have 4 kids in school that need laptops & chromebooks, hopefully I found my "go to" site!

Date of experience: July 14, 2017
Puerto Rico
1 review
0 helpful votes
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Excelent
July 14, 2017

Buy online in H. B. Is simple and fast. I always get what I'm looking for. I recommend it. I love buying here and the prices are very competitive.

Date of experience: July 14, 2017
Michigan
1 review
0 helpful votes
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Love the ease of shopping and you can checkout using PayPal credit. Fast free 2 day shipping to MI, long time customer for all sort of purchases over the years. Thanks

Date of experience: July 13, 2017
Oklahoma
1 review
0 helpful votes
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I've bought several things from B&H now and been pleased with the experience each time. Good value and crisp service with a helpful interface. Hard to beat.

Date of experience: July 13, 2017
Maryland
1 review
0 helpful votes
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Telescope Purchase
July 13, 2017

Quick and easy ordering, no fuss, no muss! Easy use of the site to navigate and find what I needed. Final checkout very easy!

Date of experience: July 13, 2017
Illinois
1 review
0 helpful votes
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Hope product is as good as your customer service. Easy to navigate website and helpful with options and additions...

Date of experience: July 13, 2017
Canada
1 review
0 helpful votes
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Simple & quick
July 13, 2017

I was checking for the price of a new flash & happened to find a used item listed for a much lower price in condition. Glad I found the used item & I am pleased that B&H listed it beside the new item.

Date of experience: July 13, 2017
Illinois
1 review
0 helpful votes
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No Drama!
July 13, 2017

Search is quick, image and description clear, check-out fast, confirmation email fast. My experience with this company at all levels has been Drama-Free thus far, (three years...)

Date of experience: July 13, 2017
Missouri
1 review
0 helpful votes
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Little Miss
July 13, 2017

Wishes of peace and joy from our family to yours
Sending you this present with my heart and with that youll be happy in fullest measure. May the happiest things always happen to you?

Date of experience: July 13, 2017
California
1 review
0 helpful votes
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360 Surge Protector
July 13, 2017

Used a search engine to find item I wanted. They had the lowest price and check out was quick and easy using PayPal. And they offer Free Shipping! Completely ideal! Fingers Crossed! Thank you!

Date of experience: July 12, 2017
Colorado
1 review
0 helpful votes
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Ordered in seconds
July 13, 2017

I lost my lens hood for the Nikon 16-35 f4 lens. I first tried my local photo store. No luck, I then tried on line with Nikon. Out of stock, 4 to 6 weeks wait. B & H had it in stock and said they could ship tomorrow. They remembered my name, address and credit card number so all I had to do was "place order". In less than 15 seconds, I was through and just have to wait for it to arrive. It was that easy.

Date of experience: July 12, 2017
Virginia
1 review
0 helpful votes
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I have never been to your site, but it seemed fast and easy. I will know more about whether I continue when I receive my order in the time prescribed and if I don't have any security problem with my card. It seems to be a very efficient site and thank you.

Date of experience: July 12, 2017
Louisiana
1 review
0 helpful votes
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AMAZING!
July 11, 2017

Love using BH Photo! Great Site, Easy Ordering and Fast Service! Wouldn't go anywhere else! 5 Star Review every time!

Date of experience: July 11, 2017
North Carolina
1 review
0 helpful votes
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Got a good product offer at a good price. Had to chat with an agent to see if it would work on my 5D Mark IV and it would. Quick response was appreciated.

Date of experience: July 11, 2017
Brazil
1 review
0 helpful votes
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Once more B&H has been the best solution for my electronic shopping needs. I needed a new iPad, since the old one, from early 2013, is taking too long to load apps and shows erratic performance. A quick look online showed that B&H offers the right product for the right price, with quick delivery and no shipping costs.

Date of experience: July 11, 2017
California
1 review
0 helpful votes
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From product deals to customer service, B&H Photo Video has been my favorite to deal with since I've been doing photography. Great selection of products and the best prices.

Date of experience: July 11, 2017
Brazil
1 review
0 helpful votes
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I love shopping at B & H. Besides having the best prices, they have almost everything I need for analog photography and in all formats (35,120,4x5 and 8x10).

Date of experience: July 11, 2017
Alabama
1 review
0 helpful votes
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Great service
July 11, 2017

B&H has been outstanding to work with on the several orders I have placed. Prompt service! They have a terrific selection, love the free shipping, choose B&H over Amazon for this product.

Date of experience: July 11, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States