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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Never a problem with B&H; quick, smooth, and easy. Many times items here are better priced than other on line retailers. To be sure there is no shortage of camera gadgets. Great selection of adapters, filters, and second hand cameras.
I had a question about how compatible a power system would be with my camera, the manufactures page gave conflicting answers. Couple of minutes with live chat and I had the answer. If by some remote chance it is a problem I know B&H will take it back.
B&H provides plenty of product information, good prices, and fast shipping. What more could I want?
Best prices and deals with current promotions. Always has great customer service if you ever encounter a problem. Love running into these guys at WPPI each year.
... and it has been so for over 30 years no matter what or when you purchase, used or new, if you have a return, or submit a special request. It is always a class A experience with immaculate personnel. They are the definition of professionalism.
B&H is the best photography store in the US! They have just about everything I can think of and ship on a timely basis.
B and H is a reliable and trustworthy seller. They have a large selection of equipment to choose from and they have excellent shipping.
I wanted a new printer, that was portable. They offered free shipping and a great price. Better than Amazon or Walmart! It was super easy to order, enter my info in less than 3 minutes I was finished. No bumps on the website. Thanks!
Seriously - look at my Yelp and Google reviews of this - or... - I suppose I could cut/paste here:
This updated review isn't for B&H at large, but for the embodiment of B&H customer service in particular. This is a customer's accolade of Henry Posner himself - the B&H guy tasked with dealing with all the nonsense social media commentary that is directed towards B&H.
At the time of this update, there are 1009 Yelp reviews. Expectedly, most are accurately positive. Naturally, with a target as big as B&H, you're going to read a lot of hater commentary as well. Henry Posner is respectful and artful in dealing with legitimate AND clearly illegitimate reviews alike.
B&H - companies in 2016 ought to study your model and adopt many of your practices. You've NAILED customer service & satisfaction - whether online, on the phone or in person.
I recently bought a used Canon 2x ii teleconverter. It arrived as expected. B&H is the ONLY online vendor from whom I purchase new AND used equipment (85mm 1.2,24-70 2.8,70-200 2.8 - and that's just a few). I feel foolish even complimenting this purchase at risk of folks assuming that the dozens of my purchases before this were any different.
Henry Posner - since I'm confident you're going to read this - please know that this B&H enthusiast is a big fan of yours and recommends any outfit wanting to upgrade their own social media management staff to watch and learn from you.
Folks - if you're unfamiliar with B&H, suffice it to know that there is no better.
Great website, have what I needed. Easy to process order. Past experience has orders arriving on time, and have had very few issues. Highly recommend.
B&H usually has the best price for what I am looking for, even items that are not photography related.
I have always appreciated B&H for their products, price and great service. One of the truly great businesses!
Easy to use, best selection of products available, buy new or used... best in class site for photographers to use to order what they need for their next photo shoot.
So far my experience with B&H has been excellent! I would recommend B&H to any friend looking for any product they carry. I purchased an Epson printer through B&H and all came as planned with the product complete and boxed well. Now if Epson will just send me the rebate they promised all will be well even more.
The site was great, the help line was helpful, the online chat went smoothly, and placing the final order was a piece-of-cake... now just waiting for arrival of the package... two-day free shipping is a plus.
Always pleased to find shopping options at every pricing tier. Not just "Good" "Better" and "Best" but choices available all the way up and down the ladder. Always pleased with the inventory and service.
Perfect service for any serious up to date person interested in cutting edge in photography - what else can one say
I can always find just what I need. Great line of equipment and a knowledgeable staff to assist me when needed.
After 11 years of your service; you all haven't failed me yet on delivery, service and excellent prices - wouldn't think of using anyone else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members