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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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California
1 review
0 helpful votes
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You already know B&H prices are the best.

Their professionalism, customer care, and integrity are the best. They always exceed my expectations. They truly are a great bunch of people.

Date of experience: July 24, 2017
California
1 review
0 helpful votes
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B&H Photo Video has an abundant variety when it comes to products and at reasonable prices. Each time I check for something that I need they have.
The quality of the product which is offered is top notch.

Date of experience: July 24, 2017
Arizona
1 review
0 helpful votes
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Great customer service, both on advice or returns and beats any price I can find locally by as much as $200. Great search engine too, think I might need to write on the back of my credit card, "If lost return to B and H photo".

Date of experience: July 24, 2017
Florida
1 review
0 helpful votes
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It was an experience... free shipping was nice. Although tI just ordered a similar item from a competitor which included free next day, so we'll see

Date of experience: July 24, 2017
Montana
1 review
0 helpful votes
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B&H is fabulous!
July 24, 2017

B&H has what I want (and lots more) and it's easy to order and get it here quickly. Love this company! I keep coming back for more.

Date of experience: July 23, 2017
California
1 review
0 helpful votes
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One of the best online experiences, good search capabilities, easy checkout, decent pricing for most items. Would definitely recommend to friends and colleagues.

Date of experience: July 23, 2017
TW
1 review
0 helpful votes
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Quick and friendly
July 24, 2017

Very easy to shopping and shipping very fast.The full range of goods, the selection price is easy. Easy to compare and review items.
Checkout is quick.

Date of experience: July 23, 2017
Virginia
1 review
0 helpful votes
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Just got great advice again on a purchase. B&H never fails me with their good prices and quick shipping, efficient and knowledgeable.

Date of experience: July 23, 2017
New Jersey
1 review
0 helpful votes
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Quick and easy
July 23, 2017

Very simple and streamlined process for ordering online.
Easy to compare and review items.
Checkout is quick.

Date of experience: July 23, 2017
Ohio
1 review
0 helpful votes
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Looking for an unlocked phone. Went thru Amazon, Best Buy, New Egg, etc. B&H had the best price and quality selection. Great store!

Date of experience: July 21, 2017
Massachusetts
2 reviews
0 helpful votes
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Love the Prices
July 22, 2017

I got what I needed at the price that I wanted!
I have been a customer off and on over the years, more off than on lately but I just got reminded of why I was a customer to begin with, B&H will be my first stop moving forward.

Date of experience: July 21, 2017
Ohio
1 review
0 helpful votes
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To easy
July 21, 2017

I love the prices and the quality. But I really liked that I could split the cost between two different cards.

Date of experience: July 21, 2017
Hong Kong
1 review
0 helpful votes
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It's my choice
July 21, 2017

Service is good. Provide variety choices.The logistic operation is excellent, I will recommend B&H photo video to my friends.

Date of experience: July 21, 2017
Maryland
1 review
0 helpful votes
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You guys are great.
July 21, 2017

This was just a simple online order of one item, but your reputation is so great. I teach photography and your site gets my recommendation.

Date of experience: July 21, 2017
New Hampshire
1 review
0 helpful votes
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I have been dealing with B and H for years and have never been disappointed. Prices are good and I admire their observance of their faith, a quality lost in our modern world.

Date of experience: July 20, 2017
Colorado
1 review
0 helpful votes
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Love B&H
July 21, 2017

Always pleased with the experience of shopping here. The selection and pricing has always been great. My dad first turned me on to B&H over 15 years ago and I have never been disappointed. Keep up the great work.

Date of experience: July 20, 2017
Georgia
1 review
0 helpful votes
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This is my one-stop-shop for all things tech. I know I'll always be able to find the exact equipment that I need for a great price (NO SALES TAX... say what?!).

Forget the nay-sayers, "Meh... they aren't open on Saturdays. Boo!"
Who cares! For the price and quality of their customer service, I am happy to give them my business during the other 6 days of the week. Thanks, B&H!

Date of experience: July 20, 2017
Colorado
1 review
0 helpful votes
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Easy check out
July 21, 2017

B and H makes everything very easy. The free expedited shipping was a bonus. B and H is my go to spot for all my photography gear.

Date of experience: July 20, 2017
New York
1 review
0 helpful votes
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Used it many times. No wait time for calls. Great help in any question on equipment and beyond. Professional staff with good information on any related topic.

Date of experience: July 19, 2017
Ohio
1 review
0 helpful votes
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I have been order for years from B&H Photo Video. In fact so long, their name no longer really represents all the products they sale. I know -- hard to change the name -- but they are much more then Photo OR Video

Date of experience: July 19, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States