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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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You already know B&H prices are the best.
Their professionalism, customer care, and integrity are the best. They always exceed my expectations. They truly are a great bunch of people.
B&H Photo Video has an abundant variety when it comes to products and at reasonable prices. Each time I check for something that I need they have.
The quality of the product which is offered is top notch.
Great customer service, both on advice or returns and beats any price I can find locally by as much as $200. Great search engine too, think I might need to write on the back of my credit card, "If lost return to B and H photo".
It was an experience... free shipping was nice. Although tI just ordered a similar item from a competitor which included free next day, so we'll see
B&H has what I want (and lots more) and it's easy to order and get it here quickly. Love this company! I keep coming back for more.
One of the best online experiences, good search capabilities, easy checkout, decent pricing for most items. Would definitely recommend to friends and colleagues.
Very easy to shopping and shipping very fast.The full range of goods, the selection price is easy. Easy to compare and review items.
Checkout is quick.
Just got great advice again on a purchase. B&H never fails me with their good prices and quick shipping, efficient and knowledgeable.
Very simple and streamlined process for ordering online.
Easy to compare and review items.
Checkout is quick.
Looking for an unlocked phone. Went thru Amazon, Best Buy, New Egg, etc. B&H had the best price and quality selection. Great store!
I got what I needed at the price that I wanted!
I have been a customer off and on over the years, more off than on lately but I just got reminded of why I was a customer to begin with, B&H will be my first stop moving forward.
Service is good. Provide variety choices.The logistic operation is excellent, I will recommend B&H photo video to my friends.
This was just a simple online order of one item, but your reputation is so great. I teach photography and your site gets my recommendation.
I have been dealing with B and H for years and have never been disappointed. Prices are good and I admire their observance of their faith, a quality lost in our modern world.
Always pleased with the experience of shopping here. The selection and pricing has always been great. My dad first turned me on to B&H over 15 years ago and I have never been disappointed. Keep up the great work.
This is my one-stop-shop for all things tech. I know I'll always be able to find the exact equipment that I need for a great price (NO SALES TAX... say what?!).
Forget the nay-sayers, "Meh... they aren't open on Saturdays. Boo!"
Who cares! For the price and quality of their customer service, I am happy to give them my business during the other 6 days of the week. Thanks, B&H!
B and H makes everything very easy. The free expedited shipping was a bonus. B and H is my go to spot for all my photography gear.
Used it many times. No wait time for calls. Great help in any question on equipment and beyond. Professional staff with good information on any related topic.
I have been order for years from B&H Photo Video. In fact so long, their name no longer really represents all the products they sale. I know -- hard to change the name -- but they are much more then Photo OR Video
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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