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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been buying from B&H since 2000 and they are aways great with their products and shipping choices.
The order process was quick and painless. I have had issues with the actual shipment of goods in the past. Hopefully none this time.
B&H is always extremely good with online services. I am a long time online customer of B&H. I have never got any problem with my orders. From now on, If I need anything, the first place I go will be B&H.
I've purchased many items from B&H through the years and have always received excellent service, good competitive pricing and no issues what so ever with the products shipped to me. I can't ask for much more from my source for photographic equipment!
B&H often has some great prices with FREE Shipping. They have "Made My Day" more often than not. A Mavic Pro Fly More Combo -- slightly used -- at the price of the standard kit is a BARGAIN. Thanks, B&H!
Always a good return policy. If something doesn't work out, returns are easy and quick to appear on your card. I've never had any real problems.
This website has all the knowdlege to choose the best product. It takes a little time to find the way it works, but at the end you get everything you want.
Super simple platform to check out and great deal. I got a good deal before, again I made a good purchase now, and for sure I will shop again here on B & H. Keep your great job!
I find the site about average. A bit confusing when attempting to determine if I bought the right items together to qualify for the Canon rebate, but the site works and is reasonably easy to navigate so I'm not complaining unless it costs me the 250 dollar rebate.
I was excited to finally order an item I had been looking at for a while but in my excitement I managed to order the wrong size. Once it arrived and realized my mistake the return was very painless. Makes me want to keep shopping with a company that is happy to work with me.
Just got my MixPre-6. Did some of my 1st testing with it at home today.
It is fairly easy to use so far. I like the way you can just push the volume number to whatever channel and a manu for that channel pops up on the screen. The recordings do sound really good.
One disappointment is it will only give phantom power to 2 mics (you can pick which channel you want to set that way).
It's kind of a hassle to make the cable connections with the case that I bought, so I think I will just use that to protect it when I carry it around, but will use it without the case most of the time when recording. I look forward to doing my 1st band recording with this soon. So far I am impressed with this.
Very easy and understandable website and payment process. Great products for Dark Room with a variety of papers and print films. Good going!
Customer service was able to help me quickly price match a product with no troubles at all! Great prices on all products, and no tax helps where I live as well! :)
B&H is certainly the best in the photo business! I am always sure to get what I pay for. If it is not right, I can expect expert service to make it right. Thanks again.
I keep coming back to this store for all my Photography needs. The website is great and has great information to help you make your decision on things. I need to visit the superstore when I make a trip to New York City.
I have been a customer of B&H for many years and have been more than happy and satisfied every time I made a purchase. What has always impressed me the most is the care and quality they provide. When shopping in the store I have, notably, often been steered to a less-expensive but superior product; a model of the honesty they display and the customer service they provide.
Easy to check out with fair and reasonable service for Canada. Good prices and good selection. Used to deal with B&H when I lived in N. Y. and glad to see that they're still a great place to buy.
Rob K helped me in live chat and was wonderful, pointed me right to what I needed! Once again B&H rocks it!
B&H has everything you could ever want in camera, video, and electronics - and at the best prices too!
One of the items I ordered was $15 cheaper than all the other sites, I'll be sure to check B&H first from now on
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members