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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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The specialist found a back up drive that was compatible with both my 8 year old and my brand new machine.
Photographic industries and suppliers are for the most part not recognizable to us old guys; fortunately B&H is still there, seamless, sincere and secure. Thanks, folks.
The process of ordering was quick and easy. You could check out as a guest or login with a pre established account. Either was it was great. Easy to follow prompts and it was interactive from start to finish to make the ordering process simple.
B&H provides great service all around. I have been dealing with B&H for years. They provide quick customer support in providing sales information, sales support, and even return and exchange. I highly recommend them.
I absolutely love B&H, just wished they would take care of you after you spend thousands of dollars with them... Just spent 6,000 thousands dollars... and asking for free shipping they wouldnt give it to me... very interesting... Im about to spend another 5,000 thousand and I cant get free shipping...
Excellent web site. Well organized, easy to find items, easy way to pay using various pay options, just a great shopping experience.
Awesome job today- super easy process to create an account and super easy to purchase. You had what I was looking for in stock, and beat all my expectations!
I have been using B&H for years and I am thrilled with their selection, rapid shipping and the customer service when you have either a technical question or a problem.
Ordered a flashgun for my Canon SLR camera. The tech representative was very helpful in product selection.
I have ordered online several times from B&H, and the order has always been on time, accurate and complete. They are great to do business with.
Great selection and prices. Live chat is staffed with fast, friendly, knowledgeable people. I've yet to be disappointed in B&H
I tried buying on amazon but they were out of stock. Decided to give B&H a shot and turned out super impressed with the ease of use and fast checkout process. Look forward to purchasing more equipment through B&H in the future.
Reading Feedly today I read an AI article announcing $50.00 off on the 10.5. I jumped on the deal. And added the Apple Pencil and SD card reader to the order. Clean and easy.
I've purchased a wide variety of items from B&H Video over the years, and had numerous questions answered by their fantastic tech department. B&H is hands down the best company to buy any sort of photography, computer, visual product from. And usually they also have the best prices but I typically buy from B&H even if their price isn't the lowest because of their professional service and tech department. Thank you all for years of great service!
I have been buying from B&H since 2000 and they are aways great with their products and shipping choices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members