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B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Sue A.
California
1 review
0 helpful votes
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I've been a B&H customer for a long time, the website has great information and workflow rules so I can help when another customer is shopping for something I just bought. Intelligent site, easy to use!

Date of experience: August 2, 2017
Arizona
1 review
0 helpful votes
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Need immediate attention to billing address section of website. Locked up at change billing address six times, wasted 45 minutes trying to change and finally gave up. Call to explain *******429

Date of experience: August 2, 2017
Tennessee
1 review
0 helpful votes
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Awesome transactions!
August 2, 2017

I have never had a less than perfect transaction with every single order I have placed with B&H Photo. They are my go to place when I need Photo or audio supplies. I will always us them. Thanks B&H for being on top of everything you sell!

Date of experience: August 2, 2017
Texas
1 review
0 helpful votes
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I'm fortunate to live in a market that still has a great professional camera store and I always try and buy local. However when Precision doesn't have what I need B&H is my go to backup. Great service and support and an amazing selection.

Date of experience: August 2, 2017
Maine
1 review
0 helpful votes
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Great Site
August 2, 2017

I've used B&H in the past and will continue to use it because of it's user friendly interface and great features. I also like the wide selection of merchandise. Thanks so much B&H!

Date of experience: August 1, 2017
Texas
1 review
0 helpful votes
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Their website has a fantastic amount of product information, reviews, and helpful articles. They carry an impressive array of products in stock, and the free 2-day shipping is pretty awesome.

Date of experience: August 1, 2017
Pennsylvania
1 review
0 helpful votes
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Plenty of accessories, B&H have everything I need in one place, merchandise arrives on time, I have no complaints at all, definitively I will buy again and again from B&H for my photography needs, you can buy with confidence, there is no other place like this one.

Date of experience: August 1, 2017
Canada
1 review
0 helpful votes
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B&H Are Number 1 People To Deal With. They are the BEST!
I have been buying from them for years with =NO= complaints whatever. Nice to see there are still folks like them around to do business with.

Date of experience: August 1, 2017
Texas
1 review
0 helpful votes
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Found it here!
August 1, 2017

Looking for inexpensive filters for the upcoming solar eclipse. Weren't available on Amazon, but where here and at a better price. Also added an item or two more.
Paying for purchases was similar to Amazon's checkout system which made it easy to use. Even better, they took PayPal for payment. A plus in my book.
It's one minus, the cost of expediting an order. Hence the 4 stars.
But I'll be back again!

Date of experience: August 1, 2017
Pennsylvania
2 reviews
0 helpful votes
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Easy Ordering
August 1, 2017

First time ordering from B&H. Excellent selection from which to choose. Customer reviews and sample photos made researching quick and easy. Checkout simple with crazy fast delivery options!

Date of experience: July 31, 2017
Florida
4 reviews
1 helpful vote
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Too many clicks are needed to get the information needed to make an informed selection. I'm speaking of camera accessories here. The info on cameras and lenses themselves seems adequate. However, when looking for cases to fit zoom lenses, there is only one search filter for size of case, and that is length. Length of what? Length of lens or length of case? Not enough info to compare interior dimensions and exterior dimensions. Took an hour to find the case I needed, and "Chat" not available on a Monday after 5 pm.

Date of experience: July 31, 2017
Oklahoma
1 review
0 helpful votes
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I really appreciate the wish list option as it lets me accumulate items and then refine the list before moving to my cart.

Date of experience: July 31, 2017
Alaska
1 review
0 helpful votes
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I've been purchasing from B&H for 20 years, and I've never had a bad experience! There's only been one time that I had a problem with shipping, which was the fault of the shipping company. B&H refunded my shipping fee, no questions asked!

Date of experience: July 31, 2017
South Carolina
1 review
0 helpful votes
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Always the Best
August 1, 2017

I wish all commerce sites could be as efficient and easy to use as B&H! Detailed product information and simple, quick checkout makes this my one and only stop for pro video gear.

Date of experience: July 31, 2017
Pennsylvania
1 review
0 helpful votes
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BH makes photography accessory shopping a breeze. Huge selection, knowledgeable staff and quick service. When I needed to return something, they were easy to work with, too.

Date of experience: July 31, 2017
New Mexico
1 review
0 helpful votes
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I have never had any problems with ordering or receiving product. The customer service reps are great to work with; knowledgeable about their product and very friendly to work with. All-in-all, I would rather work with B&H than anywhere else I know of.

Date of experience: July 31, 2017
California
1 review
0 helpful votes
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I liked the free shipping with no tax and everything I needed was in stock. This is the way online shopping is supposed to be - a few clicks - wait a few days and you have your stuff

Date of experience: July 30, 2017
Arizona
1 review
0 helpful votes
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This is the first time I've ordered a "used" camera body from B&H and I look forward to seeing how the product performs. I truly appreciate their return policy but haven't had to use it anytime over the years.

Date of experience: July 30, 2017
West Virginia
1 review
0 helpful votes
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Good service
July 31, 2017

Fast and easy to buy from. I have bought from these people several times in the past and have always been satisfied with their service.

Date of experience: July 30, 2017
New York
1 review
0 helpful votes
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Best price around for Apple TV 65 GB! At other places, like Best Buys, you do not have the option to have the item shipped home Home shipping is a major convenience for me!

Date of experience: July 30, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States