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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Rhode Island
1 review
0 helpful votes
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What's to say... B & H rocks! Their webpage is easy to get around and checking out is not complicated. I keep coming back.

Date of experience: August 7, 2017
California
1 review
0 helpful votes
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All the important info is readily available. Much easier to find quality than on Amazon! I've used B&H several times over many years, and have never been disappointed.

Date of experience: August 7, 2017
Washington
1 review
0 helpful votes
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I hate online sign ups! But if they were as good as B&H's for a first time visitor, perhaps I'd do more.

Date of experience: August 7, 2017
Louisiana
1 review
1 helpful vote
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Easy-To-Use Website
August 8, 2017

Once you've got your profile set up, it's so easy to order from B&H - even when using a company credit card.

Date of experience: August 7, 2017
California
1 review
0 helpful votes
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I haven't received my TV yet but on top of having the best prices, B&H offered expedited shopping free of charge. I have purchased from them before and been satisfied with their prompt service and customer care. I would recommend them to friends and family. Thanks for making me feel like a person instead of a number.

Date of experience: August 7, 2017
Connecticut
1 review
1 helpful vote
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Bought a large HDTV from B&H before Black Friday. Somehow, they got the wrong delivery address, then blamed it on me. Long story - it apparently was delivered to my old address, after I had updated my new address; they told me they'd re-route it to my new address, then failed to notify me that it was sent to my old address.

Use Best Buy.

I'm not paying them.

Date of experience: August 6, 2017
California
1 review
0 helpful votes
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Very Pleased
August 7, 2017

Easy ordering process. Price for the spotting scope I ordered was much less then any other vendor, ability to split a payment across credit cards a plus

Date of experience: August 6, 2017
California
1 review
0 helpful votes
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I love...
August 7, 2017

Everything!

Your website is so easy to navigate and check out. I have been a HUGE fan of BH Photo for years, but never left a review. The photography videos on YouTube were my first introduction. The high quality of these along with the amazing free help lead me to believe that this was a great company. I was right!

Thank you for excellent products and customer service (#1). I have to do all our photography shots for our business and have bought all my equipment from BH Photo.

Laura@ TheTinyHouseFarm.com

Date of experience: August 6, 2017
California
1 review
0 helpful votes
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B&H is da bomb!
August 7, 2017

For some strange reason, I still always research the price of what I need at other places. One of these days I'll figure out that's a waste of time because B&H always has the best products at the best prices.
Any time I've had to call with questions, their customer service has been quick and very helpful. They ship out super quickly too -- and no taxes if you're not in NY or NJ!
This place is top notch.

Date of experience: August 6, 2017
Colorado
1 review
0 helpful votes
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One of the fastest easiest site to navigate. Great search feature. User reviews are realistic. Great prices. Huge selection of in stock items.

Date of experience: August 4, 2017
Mexico
1 review
0 helpful votes
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I've been a BH customer for years, Always the best spot to buy photo equipment. Whenever assistance is needed staff is very helpful and fast. Check out the used gear

Date of experience: August 4, 2017
Georgia
1 review
0 helpful votes
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Great site!
August 5, 2017

They almost always have what I need and at a good price. I've never had a bad experience shopping on B&H!

Date of experience: August 4, 2017
Marguerite P.
Michigan
1 review
0 helpful votes
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Best all around!
August 5, 2017

I am a production company producer and I have found B & H to have the best prices on hard drives, camera equipment and accessories and all kinds of neat accessories.
Free shipping and fast delivery is the bonus!

Date of experience: August 4, 2017
Texas
1 review
0 helpful votes
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Great selection
August 4, 2017

I can always find a great selection of items here at a very competitive price. I was extremely pleased to find a set of used in-ear headphones for a 50% saving in price over new headphones. Needless to say, I ordered them immediately. And with the protection plan, I can be confident that I can return these if something does happen to them.

Date of experience: August 4, 2017
Illinois
1 review
0 helpful votes
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I really appreciate the instructional content of the website and emails. I read the seasonal tips on photography even when I am not buying a thing.

Date of experience: August 3, 2017
New Jersey
1 review
0 helpful votes
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WOW
August 3, 2017

I was about to place an order with another company then said let me check B&H and the order was $50 CHEAPER!

Date of experience: August 3, 2017
New York
3 reviews
0 helpful votes
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Must Have
August 3, 2017

Quick to order, now we will see how the shipping goes. Prices are very fair. Hope item is as ordered and works as advertised.

Date of experience: August 3, 2017
Texas
1 review
0 helpful votes
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Great experience
August 3, 2017

Easy access to the website and information on the product was easily accessible. I have ordered from B&H before and it continues to be a reliable source to get electronics.

Date of experience: August 2, 2017
Florida
1 review
0 helpful votes
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First Time Buyer
August 3, 2017

I've been searching the web for some specific items. Numerous stores were out of stock including Amazon sellers. I Googled the specific items and B&H Photo came up with the parts in stock along with FREE shipping. Looks like I have a new store to buy from.

Date of experience: August 2, 2017
Florida
1 review
19 helpful votes
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I really like B&H both for their YouTube site and web site. I was first recommended the B&H site from other photographers, photography classes in College, and my Uncle who is a photographer. I have been impressed the quick speed of the shipping process, the selection, the fact that B&H sends their catalog fairly frequently after a purchase of an items. I have purchased my tripod, table top Quad-Skate dolly, monopod, lens skirt, plus many other items now through B&H. I learned about the Quad-Skate dolly and the Magnus DWF-2 Universal Tripod Dolly through looking through the B&H magazine. If it were not for those Magazines I probably would not have known about those devices. I also learned about the Lens Skirt through the YouTube lectures and one of the guest speakers recommended that as part of your photo gear use a lens skirt.

Date of experience: August 2, 2017

From the business

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bhphotovideo.com
Founded in 1973
New York, NY, United States