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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
Follow LEE M.
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NOW AM WAITING FOR THE ITEMS I ORDERED, TO SEE THE CONDITION AND HOW SERVICE AFTER THE SELL IS DONE.

Date of experience: August 10, 2017
Washington
1 review
0 helpful votes
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I wanted to order the solar glasses for the upcoming eclipse. While there are a lot of fakes out there. B& H have the real NASA approved- SAFE glasses to wear. I will definately be shopping here again. Easy processing and fast shipping! Thank you.

Date of experience: August 10, 2017
North Carolina
1 review
0 helpful votes
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Awesome!
August 10, 2017

Fast, cost effective and complete delivery information was greatly appreciated. This is the sire I will come back to from now on to order supplies.
Free shipping was a huge added bonus!

Date of experience: August 10, 2017
California
1 review
0 helpful votes
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Easy to find products, quick check out and lots of shipping options, and great prices!
That's why I've been shopping at B&H for years. What else is there?!:-)

Date of experience: August 9, 2017
South Carolina
1 review
0 helpful votes
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For black and white photographic supplies, this is definitely my go-to store. You can get things that just aren't available anywhere else! Delivery is always prompt, too.

Date of experience: August 9, 2017
Pennsylvania
1 review
0 helpful votes
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I've ordered items before, and been happy with the transaction. So, I'm sure this one will also be fine.

Date of experience: August 9, 2017
Texas
1 review
0 helpful votes
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I have been a customer for years and they have always been efficient and accurate on descriptions. Great service!

Date of experience: August 9, 2017
Missouri
1 review
0 helpful votes
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First time ordering from B&H. B&H had the items I needed at a great price! I also felt that because of B&H's reputation that I could trust the quality of the products I purchased.

Date of experience: August 9, 2017
Pennsylvania
1 review
0 helpful votes
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Better than best-
August 9, 2017

Can believe, to continue for januin, and best quality, items, supply-thanks--shivbatra i have write more than enough my feelings-thanks again

Date of experience: August 9, 2017
California
2 reviews
0 helpful votes
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Never any issues with B&H Photo. Quality company. They try hard and succeed at it. Great company store! Competitive store prices and online. No complaints whatsoever. Courteous staff and knowledgeable. Great product and seems like everything I order is always in stock, good inventory.

Date of experience: August 8, 2017
Connecticut
1 review
0 helpful votes
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As an educational institution that still has a dark room facility, I am so glad I can count on B&H to continue to carry photo chemicals.

Date of experience: August 8, 2017
New Mexico
1 review
0 helpful votes
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Quick & Easy
August 8, 2017

B&H has made ordering on-line very quick & easy. Pick it out, put it in the cart, check out. What's not to like?

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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Search Engine
August 8, 2017

The Search Engine could use a re vamp took me a little while to find the name brand items I was looking for through all the "Better priced" of the same items. You had most of what I was looking to obtain. Was lacking in the "Newer" name brand items I need. Over all good prices for name brand items I did find.

Date of experience: August 8, 2017
Massachusetts
2 reviews
0 helpful votes
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I couldn't make it to the store because I was away in MA for the week. To my surprise the "Live Chat" experience was no different than talking to one of those great guys in the store.
Was able to choose the right items... and now when I get back home they will be right there waiting for me to use with SATISFACTION.

Date of experience: August 8, 2017
Pennsylvania
1 review
0 helpful votes
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My one stop shop
August 8, 2017

Huge selection of products, very fast "FREE" expedited shipping, great customer service and great return or exchange services. Very fair pricing.
I see no need to look any further then B&H Photo.

Date of experience: August 8, 2017
Indiana
1 review
0 helpful votes
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Quick, clean and easy
August 8, 2017

B & H has a good website layout, which makes placing orders easy and painless. They had what I was looking for and the price was right.'

The only negative was the SITEJABBER review crap that took longer than placing the order and wanted me to log in with Facebook and Twitter. No, sorry sitejabber, I don't see the need to give you my Facebook password. You insult my intelligence while wasting my time. I have better not see my inbox spam level rise because of you selling my info. If I do, I will be filing complaints with both mine and your states' attorneys general offices.

Date of experience: August 8, 2017
New York
2 reviews
0 helpful votes
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Always the best pricing, delivery options, pickup options, expertise and customer service. My go-to always. No substitute

Date of experience: August 8, 2017
Louisiana
1 review
0 helpful votes
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Eclipse glasses
August 8, 2017

Bought eclipse glasses, reasonable price and great shipping options. Made the mistake of buying fake glasses on Amazon then found reputable dealers online and this one was easy and fast.

Date of experience: August 7, 2017
Washington
1 review
0 helpful votes
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Love B&H
August 8, 2017

Always enjoy doing business with B&H. Wish I was in NYC more often to visit the store in person, would spend the whole day there!

Date of experience: August 7, 2017
Ohio
1 review
0 helpful votes
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Great Company
August 8, 2017

Good quality products, good prices, and fast shipping. Ordered from the company several times over many years with no problems.

Date of experience: August 7, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States