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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Never had any problems with B&H and orders always arrive when promised. They are one of my "go to" sites.
I've been using B&H for several years and found them to 100% honest and professional. My one source for film. Prompt, accurate service, great prices, and a fast, efficient ordering system. No reason for me to look elsewhere.
Consistently great service and pricing for more than a decade. Always confident when shopping with B&H.
Great first transaction. This website was recommended to me by two professional photographers. So far I am happy with my shopping. Will come back for additional items.
I shop B&H because I get the help I need when purchasing a high quality and pricey product. Cannot go wrong!
I have purchased so many electronics from B &H over the years and I am never disappointed. It is always my "go to" at the end of the day even when I look to find a lower price, I end up purchasing with B & H!
The experience was great! It was easy to navigate the website and check out. Would recommend. Medual, what's your schedule? Haha
Nicely done prompts and drop downs. It had remembered most of my guest stuff and made it a breeze to check out.
Great service, polite, and informed. They don't make stuff up so as to pretend they know it all. My 1st go to for photography, printers and musical equipment
Being from NYC, but no longer living there - I've always known of B&H Photo as an electronics mecca, but who knew they'd become the best place on the internet to buy electronics, especially Apple products, at fantastic prices.
Great products at great prices. I've shopped with B&H for quite awhile and will continue to be a customer for a long, long time.
The B&H site is generally easy to use and I always get my orders with the correct item and within or even before the estimated date of delivery. Their customer service is friendly and responsive. Overall, I check with them first for items that I don't have to physically see prior to looking elsewhere.
The solar event is 10 days away. B&H Photo had the solar eclipse binoculars in stock and estimated deliver a few days before the event.
I have been a customer for a bit less than a year, but have been impressed by B & H's prices, customer service and ease of delivery. I have purchased items for both digital and film photography that were hard to find elsewhere, and they always have a good price. So glad they use UPS shipping rather than the postal service - it means I actually get my packages delivered to my door, rather than have them lost in the mail.
Great and easy ordering and check out. First time customer looking for certified solar eclipse viewing glasses.
B&H is just great when it comes to customer service and finding items. Very helpful in providing all information you need to placing your order. I have been ordering from them for sometime now and I tell you they are always my number one place to go to.
Rose
Through the years i've never had one problem with ordering any item. Very professional service that is why I keep coming back.
Easy ordering, free expedited shipping, same prices as Amazon, but they actually have the stuff in stock.
Great selection, always great prices, perfect support - what more can you ask for. If you're ever in New York City you have to check out the big store - its so much fun!
Website easy to navigate and screen products, used chat twice and was nearly instantaneous and gave prompt informative answers, and got the best price among other sellers.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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