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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Nebraska
1 review
0 helpful votes
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Always great service!
August 14, 2017

Never had any problems with B&H and orders always arrive when promised. They are one of my "go to" sites.

Date of experience: August 14, 2017
Virginia
1 review
0 helpful votes
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B&H is the best
August 14, 2017

I've been using B&H for several years and found them to 100% honest and professional. My one source for film. Prompt, accurate service, great prices, and a fast, efficient ordering system. No reason for me to look elsewhere.

Date of experience: August 14, 2017
Massachusetts
1 review
0 helpful votes
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Consistently great service and pricing for more than a decade. Always confident when shopping with B&H.

Date of experience: August 13, 2017
California
2 reviews
0 helpful votes
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Great first transaction. This website was recommended to me by two professional photographers. So far I am happy with my shopping. Will come back for additional items.

Date of experience: August 13, 2017
Washington
1 review
0 helpful votes
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I shop B&H because I get the help I need when purchasing a high quality and pricey product. Cannot go wrong!

Date of experience: August 13, 2017
California
2 reviews
0 helpful votes
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I have purchased so many electronics from B &H over the years and I am never disappointed. It is always my "go to" at the end of the day even when I look to find a lower price, I end up purchasing with B & H!

Date of experience: August 13, 2017
West Virginia
1 review
0 helpful votes
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The experience was great! It was easy to navigate the website and check out. Would recommend. Medual, what's your schedule? Haha

Date of experience: August 13, 2017
Ohio
2 reviews
0 helpful votes
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Nicely done prompts and drop downs. It had remembered most of my guest stuff and made it a breeze to check out.

Date of experience: August 13, 2017
California
1 review
0 helpful votes
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Great service, polite, and informed. They don't make stuff up so as to pretend they know it all. My 1st go to for photography, printers and musical equipment

Date of experience: August 11, 2017
Georgia
1 review
0 helpful votes
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Being from NYC, but no longer living there - I've always known of B&H Photo as an electronics mecca, but who knew they'd become the best place on the internet to buy electronics, especially Apple products, at fantastic prices.

Date of experience: August 11, 2017
Texas
1 review
0 helpful votes
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Best store
August 11, 2017

Great products at great prices. I've shopped with B&H for quite awhile and will continue to be a customer for a long, long time.

Date of experience: August 11, 2017
Virginia
2 reviews
0 helpful votes
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Efficient
August 11, 2017

The B&H site is generally easy to use and I always get my orders with the correct item and within or even before the estimated date of delivery. Their customer service is friendly and responsive. Overall, I check with them first for items that I don't have to physically see prior to looking elsewhere.

Date of experience: August 11, 2017
Wisconsin
1 review
0 helpful votes
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The solar event is 10 days away. B&H Photo had the solar eclipse binoculars in stock and estimated deliver a few days before the event.

Date of experience: August 11, 2017
North Carolina
1 review
0 helpful votes
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I have been a customer for a bit less than a year, but have been impressed by B & H's prices, customer service and ease of delivery. I have purchased items for both digital and film photography that were hard to find elsewhere, and they always have a good price. So glad they use UPS shipping rather than the postal service - it means I actually get my packages delivered to my door, rather than have them lost in the mail.

Date of experience: August 11, 2017
Tennessee
1 review
0 helpful votes
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Great and easy ordering and check out. First time customer looking for certified solar eclipse viewing glasses.

Date of experience: August 10, 2017
Massachusetts
1 review
0 helpful votes
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B&H is just great when it comes to customer service and finding items. Very helpful in providing all information you need to placing your order. I have been ordering from them for sometime now and I tell you they are always my number one place to go to.

Rose

Date of experience: August 10, 2017
Florida
1 review
0 helpful votes
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Great and fast service
August 10, 2017

Through the years i've never had one problem with ordering any item. Very professional service that is why I keep coming back.

Date of experience: August 10, 2017
Illinois
1 review
0 helpful votes
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Fast and efficient
August 10, 2017

Easy ordering, free expedited shipping, same prices as Amazon, but they actually have the stuff in stock.

Date of experience: August 10, 2017
South Carolina
1 review
0 helpful votes
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Simply The Best
August 10, 2017

Great selection, always great prices, perfect support - what more can you ask for. If you're ever in New York City you have to check out the big store - its so much fun!

Date of experience: August 10, 2017
Florida
2 reviews
0 helpful votes
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Flawless
August 10, 2017

Website easy to navigate and screen products, used chat twice and was nearly instantaneous and gave prompt informative answers, and got the best price among other sellers.

Date of experience: August 10, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States