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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I have been shopping with B&H since 1994. I can't be happier with their exceptional customer service.
Realized I ordered the wrong product when I received the package (fast delivery). When I called, received return authorization immediately with no questions asked! Reordered the right items.
Fast shipping and quick response. What more can you ask?!
These guys are great - very responsive to my questions; I love that they were offering free overnight shipping for the solar eclipse glasses. That's a class act!
Thanks again!
I have ordered several things from B&H. They are very realiable on their service and knowledgeable if you have had to call in on an item
All the accessories pop up in an easy format. I read the specs, and these were well-written and pertinent.
Great products, great service, B&H is my first option always.
I can find all kind of photography products, with great variety of prices, qualities and specifications.
B&H snagged my order because a competitor site would not process my CC. But I am glad I did because I was able to get more for my money from B&H with free shipping.
Never had an issue, you get what they say (and more). B&H is always my first choice for Audio/Video/Electronics, etc.
Everything I ever need for our photography studio needs. Excellent experts on chat and in store! Thanks so much!
Easy & fast shopping experience - was able to locate what I want & check out quickly + FREE 2 day shipping was a BONUS!
You can't go wrong with B&H. Great product info, great staff, great prices, and great shipping rates. Never an issue with any order and returns were a breeze. Patience and Kindness work wonders. I think the best part of buying something here is the option to add as many gift cards that you have AND split payments between credit cards. This came in handy when I had a Visa gift card. I used up the amount of the Visa gift card and put the remainder on my regular credit card. Not many online retailers have that kind of flexibility. Plus you can sometimes earn gift cards with purchases (usually 2-4% of purchase price) on select items. Two Thumbs Up!
Absolutely the very best customer service I have ever encountered in the highly technical ever evolving field of drone electronics.
Top Notch photo and video store in the USA. Great prices, service, quality, selection of products, and the best customer service you can ask for.
I recently ordered a power adaptor for my Canon camera to use to shoot the total eclipse on July 21. When I ordered it I was told I would receive it in 3 days. After three days and no adaptor, I started trying to track to see where it was. I entered the tracking # which stated that it had been delivered. I had been signed for by someone I did not know. I phone customer service and explained that we are leaving Thurs. For Oregon and really need the adaptor before we leave. B&H customer service sent me out a second adaptor (of course I had to pay again. Will be credited back when I receive the new adaptor. To my surprise I received the adaptor the next day, with more research I noted that the previously "delivered" adaptor was what was delivered. I should receive the replacement on Tues. Or Wed. So far they have been great. Will update when the other adaptor shows up.
I love not paying sales tax or shipping! They seem to have everything I need and I have never been disappointed with anything I have order from B&H!
A+ website, service, shipping, and products. Love B&H! Has been a great company, for many years!
I have been shopping with/at B&H for many years and keep coming back. That's all that needs to be said.
Shopping with B & H has been and remains consistently good for me. Here I can get good deals and save on shipping cost. When more help is needed the communication is helpful and trustworthy. Thanks.
Amazon began charging sales tax in my area so B&H is a no brainer. If they have what I'm shopping for, they get my business 100%
Great experience always
I can probably count on one hand the amount of camera equipment I HAVEN'T bought from B&H. A majority of the lenses and cameras I've purchased have been used and all function exceptionally well. I find the prices to be fair and it's nice to have peace of mind when I'm buying a used product. I know it's been inspected, and though cosmetically there might be dings and chips, the glass is always flawless.
And the best part is I always hit the expedited shipping minimum so I never have to wait for days for my toys to arrive! :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members