Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Dienson N.
Unfollow Dienson N.
Share Review
Report Review

I am their's customer along time, all my camera and lens bought from B&H, out NY you save tax, always get free and fast shipping, special is return the items you don't want or defect easy

Date of experience: August 21, 2017
California
1 review
0 helpful votes
Follow Rene D.
Unfollow Rene D.
Share Review
Report Review

BandH is a great place to buy your photo & video needs. I can always find what I need with a full picture and description.
Rene' D.

Date of experience: August 20, 2017
California
1 review
0 helpful votes
Follow Cornelius B.
Unfollow Cornelius B.
Share Review
Report Review

No Taxes!
August 20, 2017

I've been using B&H for years now. I always tell my friends to take advantage of "No Taxes" and save some cash.

Date of experience: August 20, 2017
Florida
1 review
0 helpful votes
Follow Albert E.
Unfollow Albert E.
Share Review
Report Review

Everything I look for with respect to photography in one convenient place! Great customer service and perfect website for someone how lives thousands of miles away, Tampa, FL. The catalogue I receiver in the mail is always inviting and tempting...

Date of experience: August 20, 2017
California
1 review
0 helpful votes
Follow Lynn P.
Unfollow Lynn P.
Share Review
Report Review

This is my "go to" place for any photo equipment needs I have. They always have what I need in stock and ship quickly.

Date of experience: August 20, 2017
New Hampshire
1 review
0 helpful votes
Follow Rick R.
Unfollow Rick R.
Share Review
Report Review

Wouldn't go anywhere else first. If B&H doesn't have it, it probably isn't worth buying. If they do have it, the price is probably the best. I order something before 2 pm and i get it the next day!

Date of experience: August 20, 2017
Nevada
1 review
0 helpful votes
Follow Bonnie T.
Unfollow Bonnie T.
Share Review
Report Review

Exceptional
August 20, 2017

B&H was recommended by my photography class instructor. They always have what I'm looking for at pricing that beats any of the local electronics stores in my area. I have ordered many things including computers and photography equipment. My orders are always received within a week of ordering.

Date of experience: August 20, 2017
Tennessee
1 review
0 helpful votes
Follow David J.
Unfollow David J.
Share Review
Report Review

Great Store
August 20, 2017

Best place to shop. Always very helpful. They have the best prices and carry top quality merchandise.

Date of experience: August 20, 2017
Texas
1 review
0 helpful votes
Follow Al P.
Unfollow Al P.
Share Review
Report Review

B&H = easy
August 20, 2017

B&H had what I was looking for, in stock and at a good price. This was not my first purchase from B&H and I'll come back again.

Date of experience: August 20, 2017
Canada
1 review
0 helpful votes
Follow Calvary T.
Unfollow Calvary T.
Share Review
Report Review

B&H is Great
August 20, 2017

I have been using B&H since before this thing called the internet.
Their service has always been great.
Will definitely be back to purchase more.

Date of experience: August 20, 2017
Wisconsin
1 review
0 helpful votes
Follow loyalt l.
Unfollow loyalt l.
Share Review
Report Review

B&H is a great photo equipment store... good thru the years and trustworthy! Always good prices, good service, and good information.

Date of experience: August 18, 2017
Mexico
1 review
0 helpful votes
Follow Victor V.
Unfollow Victor V.
Share Review
Report Review

Por primera vez
August 18, 2017

ES la primera vez que compro en B&H y se hizo agradable por todo en especial por el servio de Chat el cual disiparon muchas dudas que tenia.

Date of experience: August 18, 2017
Pennsylvania
1 review
0 helpful votes
Follow tom b.
Unfollow tom b.
Share Review
Report Review

Service
August 18, 2017

Great service and daily specials informative staff fast delivery nice selections of all brands and 100 char

Date of experience: August 17, 2017
Colorado
1 review
0 helpful votes
Follow Brannan I.
Unfollow Brannan I.
Share Review
Report Review

Best website for tech
August 18, 2017

I have thoroughly enjoyed using B&H for photography and videography.
Shipping is truly amazing, the free option usually arrives 2-3 days after the order is placed. I sometimes have trouble finding the exact item I need, but the "big ticket" items like lenses, cameras, hard drives, etc. are reliable. Lots of promotions and actual sales, not "sale price" that never goes away. There are actual discounts and promotions.
B&H doesn't have everything but they do a phenomenal job with what they have. I'm also glad to work with a physical location in New York, USA.

Date of experience: August 17, 2017
Georgia
2 reviews
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

They had exactly what I was looking for and at the best price I found anywhere. I should have checked here earlier so I could get the item sooner. I hope the shipping goes as well as the the shopping.

Date of experience: August 17, 2017
Texas
2 reviews
0 helpful votes
Follow Edward D.
Unfollow Edward D.
Share Review
Report Review

Found the Apple product I was looking for at a competitive price and available with free shipping and zero tax. No one else beat B&H's value!

Date of experience: August 17, 2017
Florida
1 review
0 helpful votes
Follow Aldo C.
Unfollow Aldo C.
Share Review
Report Review

It is amazing
August 17, 2017

I love buy on this store because it is the best one in the world... I bought two expensive items on it and I will continue to buy... I'm very satisfied for everything... Thanks

Date of experience: August 17, 2017
Canada
1 review
0 helpful votes
Follow Terry D.
Unfollow Terry D.
Share Review
Report Review

Best prices
August 17, 2017

As a loyal Canadian customer its still cheeper to shop at B&H then in Canada. Most product is in stock and they have a very good selection of products. I cant wait to visit there store latter this year. Keep up the good work B&H *****

Date of experience: August 17, 2017
Texas
1 review
0 helpful votes
Follow Ginny G.
Unfollow Ginny G.
Share Review
Report Review

From the left coast
August 17, 2017

Great prices, fast free shipping, no tax looking forward to another of my purchases from B&H from a lens to this time a laptop computer

Date of experience: August 17, 2017
Bahrain
1 review
0 helpful votes
Follow Sethu V.
Unfollow Sethu V.
Share Review
Report Review

I have excellent experience with B&H. Always provides prompt assistance and delightful shopping experience

Date of experience: August 16, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States