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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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I am their's customer along time, all my camera and lens bought from B&H, out NY you save tax, always get free and fast shipping, special is return the items you don't want or defect easy
BandH is a great place to buy your photo & video needs. I can always find what I need with a full picture and description.
Rene' D.
I've been using B&H for years now. I always tell my friends to take advantage of "No Taxes" and save some cash.
Everything I look for with respect to photography in one convenient place! Great customer service and perfect website for someone how lives thousands of miles away, Tampa, FL. The catalogue I receiver in the mail is always inviting and tempting...
This is my "go to" place for any photo equipment needs I have. They always have what I need in stock and ship quickly.
Wouldn't go anywhere else first. If B&H doesn't have it, it probably isn't worth buying. If they do have it, the price is probably the best. I order something before 2 pm and i get it the next day!
B&H was recommended by my photography class instructor. They always have what I'm looking for at pricing that beats any of the local electronics stores in my area. I have ordered many things including computers and photography equipment. My orders are always received within a week of ordering.
Best place to shop. Always very helpful. They have the best prices and carry top quality merchandise.
B&H had what I was looking for, in stock and at a good price. This was not my first purchase from B&H and I'll come back again.
I have been using B&H since before this thing called the internet.
Their service has always been great.
Will definitely be back to purchase more.
B&H is a great photo equipment store... good thru the years and trustworthy! Always good prices, good service, and good information.
ES la primera vez que compro en B&H y se hizo agradable por todo en especial por el servio de Chat el cual disiparon muchas dudas que tenia.
I have thoroughly enjoyed using B&H for photography and videography.
Shipping is truly amazing, the free option usually arrives 2-3 days after the order is placed. I sometimes have trouble finding the exact item I need, but the "big ticket" items like lenses, cameras, hard drives, etc. are reliable. Lots of promotions and actual sales, not "sale price" that never goes away. There are actual discounts and promotions.
B&H doesn't have everything but they do a phenomenal job with what they have. I'm also glad to work with a physical location in New York, USA.
They had exactly what I was looking for and at the best price I found anywhere. I should have checked here earlier so I could get the item sooner. I hope the shipping goes as well as the the shopping.
Found the Apple product I was looking for at a competitive price and available with free shipping and zero tax. No one else beat B&H's value!
I love buy on this store because it is the best one in the world... I bought two expensive items on it and I will continue to buy... I'm very satisfied for everything... Thanks
As a loyal Canadian customer its still cheeper to shop at B&H then in Canada. Most product is in stock and they have a very good selection of products. I cant wait to visit there store latter this year. Keep up the good work B&H *****
Great prices, fast free shipping, no tax looking forward to another of my purchases from B&H from a lens to this time a laptop computer
I have excellent experience with B&H. Always provides prompt assistance and delightful shopping experience
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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