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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Very easy and flexible site, always nice to buy here. And Today's deal is something we need to keep an eye on, very good offers there...
After many years as a customer, the quality of service has continued to improve.
The current web site makes it easy to re-order items, a big time saver for a photographer. BHPHOTO is my go-to supplier.
This is a very professional resource. Well-informed, fairly priced, and are to be trusted. I've used them for over a decade without an issue.
The items I needed were easy to locate on the website and the checkout process was very smooth. Recommend!
I love B & H because they have what I need and always have great prices to match! I customer service is great, the products are great, and the online and instore experience is great too.
Always great service and quick response to inquires about products. Great prices too!
Thanks again for the great support and product offerings.
Easy to navigate the web site. Have been buying from for years. Never disappointed yet. Thank, B&H.
I have been buying from B&H since the 1970's or longer, they are the best place in the nation to buy photographic equipment. They have the best selection and the best prices anywhere. Over the years I have purchased 35mm, Medium Format, Large Format (4 X 5) cameras & film, scanners, many digital cameras, tripods, filters, camera bags, and all types of other gear. I have always been happy with their service.
I just order Sirui monopod carbon P-424 and sirui head L-10. I was not sur about this brand but after talking with B&H agent, I decided to order.
Very informative and helpful live chat. Helped me select the best camera for me. Was a clear and easy website to order from.
In terms of easyness to browsing B&H online catalog, and the check-out system of payment! I´ll always come back. B&H is a reliable business.
Was introduced to B&H by a professional photographer friend. Quick, easy, reliable service from camera and photo experts.
Always easy to get the equipment and to buy without problems.
Thanks again for this experience!
I really love to buy at B&H!
I have been using BH for equipment and advice for over a decade. It is just easy and right. The best story I can tell is when, years ago, I was on film shoot in North Carolina and our Director of Photography realized that he was missing a specific attachment and a lens. Called BH and had it the next morning. THANK YOU!
Thank you for your great and speedy service. I always order from B&H because of the great prices, excellent specials and vast inventory
Very good service, expedited shipping and better availability of goods. I would recommend B & H Photo Video for all your electronic gadgets
Thanks for always making it easy for me to get the equipment I need for my production business. B&H has been the closest thing I have to a partner in my efforts to deliver quality video.
Another satisfactory shopping experience with B & H. I fully expect the order will arrive in good time and condition.
The ordering process was easy and the site user friendly. The only thing I would change is the ability to use a different shipping address than the billing address.
B&H is my first stop for everything. Incredibly knowledgeable customer service, and helpful doesn't even begin to explain.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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