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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Very easy and flexible site, always nice to buy here. And Today's deal is something we need to keep an eye on, very good offers there...

Date of experience: August 23, 2017
Ohio
1 review
0 helpful votes
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Outstanding Company!
August 24, 2017

After many years as a customer, the quality of service has continued to improve.
The current web site makes it easy to re-order items, a big time saver for a photographer. BHPHOTO is my go-to supplier.

Date of experience: August 23, 2017
Washington
3 reviews
4 helpful votes
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Can be trusted
August 24, 2017

This is a very professional resource. Well-informed, fairly priced, and are to be trusted. I've used them for over a decade without an issue.

Date of experience: August 23, 2017
Washington
1 review
0 helpful votes
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Quick and easy
August 24, 2017

The items I needed were easy to locate on the website and the checkout process was very smooth. Recommend!

Date of experience: August 22, 2017
Iowa
1 review
0 helpful votes
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B & H the Best!
August 24, 2017

I love B & H because they have what I need and always have great prices to match! I customer service is great, the products are great, and the online and instore experience is great too.

Date of experience: August 22, 2017
Indiana
1 review
0 helpful votes
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Always great service and quick response to inquires about products. Great prices too!
Thanks again for the great support and product offerings.

Date of experience: August 22, 2017
Mississippi
1 review
0 helpful votes
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B&H Is the Best
August 22, 2017

Easy to navigate the web site. Have been buying from for years. Never disappointed yet. Thank, B&H.

Date of experience: August 22, 2017
Mississippi
1 review
0 helpful votes
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I have been buying from B&H since the 1970's or longer, they are the best place in the nation to buy photographic equipment. They have the best selection and the best prices anywhere. Over the years I have purchased 35mm, Medium Format, Large Format (4 X 5) cameras & film, scanners, many digital cameras, tripods, filters, camera bags, and all types of other gear. I have always been happy with their service.

Date of experience: August 22, 2017
Canada
3 reviews
0 helpful votes
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I just order Sirui monopod carbon P-424 and sirui head L-10. I was not sur about this brand but after talking with B&H agent, I decided to order.

Date of experience: August 22, 2017
New York
3 reviews
2 helpful votes
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GREAT LIVE CHAT
August 22, 2017

Very informative and helpful live chat. Helped me select the best camera for me. Was a clear and easy website to order from.

Date of experience: August 22, 2017
Peru
1 review
0 helpful votes
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In terms of easyness to browsing B&H online catalog, and the check-out system of payment! I´ll always come back. B&H is a reliable business.

Date of experience: August 22, 2017
Minnesota
2 reviews
0 helpful votes
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Was introduced to B&H by a professional photographer friend. Quick, easy, reliable service from camera and photo experts.

Date of experience: August 21, 2017
Brazil
1 review
0 helpful votes
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Easy
August 22, 2017

Always easy to get the equipment and to buy without problems.
Thanks again for this experience!
I really love to buy at B&H!

Date of experience: August 21, 2017
Arizona
1 review
0 helpful votes
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I have been using BH for equipment and advice for over a decade. It is just easy and right. The best story I can tell is when, years ago, I was on film shoot in North Carolina and our Director of Photography realized that he was missing a specific attachment and a lens. Called BH and had it the next morning. THANK YOU!

Date of experience: August 21, 2017
Texas
1 review
0 helpful votes
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Thank you for your great and speedy service. I always order from B&H because of the great prices, excellent specials and vast inventory

Date of experience: August 21, 2017
California
1 review
0 helpful votes
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Very good service, expedited shipping and better availability of goods. I would recommend B & H Photo Video for all your electronic gadgets

Date of experience: August 21, 2017
Alaska
3 reviews
0 helpful votes
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Thanks for always making it easy for me to get the equipment I need for my production business. B&H has been the closest thing I have to a partner in my efforts to deliver quality video.

Date of experience: August 21, 2017
Illinois
1 review
0 helpful votes
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Always easy ordering
August 21, 2017

Another satisfactory shopping experience with B & H. I fully expect the order will arrive in good time and condition.

Date of experience: August 21, 2017
Texas
1 review
0 helpful votes
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The ordering process was easy and the site user friendly. The only thing I would change is the ability to use a different shipping address than the billing address.

Date of experience: August 21, 2017
Florida
1 review
0 helpful votes
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B&H is my first stop for everything. Incredibly knowledgeable customer service, and helpful doesn't even begin to explain.

Date of experience: August 21, 2017

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States