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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Dave R.
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I purchase all of my electronic gear form B&H. Fast service, knowledgeable staff, and fast shipping!

Date of experience: January 4, 2018
Connecticut
1 review
1 helpful vote
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So Easy It's Fun!
January 4, 2018

So fast, simple and the service is amazing! I've been a customer for years and still amazed at how fast I get my purchases delivered to my front door.

Date of experience: January 4, 2018
Hawaii
1 review
0 helpful votes
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Great interface
January 4, 2018

B&H has the easiest to navigate online interface, when it comes to shopping for electronics. Love the camera selection and prices.

Date of experience: January 4, 2018
California
1 review
0 helpful votes
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The website is easy to navigate and the selection of products is excellent. It certainly met my needs.

Date of experience: January 3, 2018
VC
1 review
1 helpful vote
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B&H Photo Video has the customers' interest at heart. I have been a customer of this store since 1999 and have found no regret doing business with them. I am comfortable spending thousands of dollars with this store because of their honesty and professionalism in business

Date of experience: January 3, 2018
Connecticut
2 reviews
1 helpful vote
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B&H consistently has the products I'm looking for at a reasonable price. The web site is intuitive to use, suggests items that might go well with something I'm buying, and delivery has been on time and without any problems.

Date of experience: January 3, 2018
Colombia
1 review
0 helpful votes
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Me gusta
January 4, 2018

Todo en buen estado. Y prontitud en el envío. Como me gustaria conocer en persona su almacén es uno de mis sueños, vivo en Colombia sur América.
Saludos,

Date of experience: January 3, 2018
Florida
2 reviews
4 helpful votes
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Over the years I've bought cameras & equipment from B&H. Excellent in every way. I've also had to return a couple--just not what I thought I needed--and have had great service on that side. You can have total confidence in shopping this very professional store.

Date of experience: January 3, 2018
Massachusetts
1 review
1 helpful vote
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New year surprise...
January 3, 2018

A recent delivery by UPS of a package of Epson papers was sent damaged beyond any use ( bent box and banged at corner- Further it was written up and classified as used in the invoice! I wish i had known that...
I am surprised of such... a first in my relation with B&H overthe years!

Date of experience: January 3, 2018
Massachusetts
1 review
0 helpful votes
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B&H does it again. Per usual I waited until last minute to upgrade my gear and I went to Amazon out of habit. Even with my prime shipping it would not get the gear needed here by the date intended. In stepped B&H. Quick search got me to the bag I needed and shipped to my door in 2-days, for FREE! All in under 5 minutes on the site.

Thanks B&H for always saving my backside.

Date of experience: January 3, 2018
Massachusetts
2 reviews
0 helpful votes
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My Go To Place For What I Need.
Always In Stock, Great Prices, Fast Shipping.
Makes My Job A Lot Easier.
THANK YOU B&H Photo Video

Date of experience: January 3, 2018
Nebraska
1 review
0 helpful votes
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Thank god I found you.
January 3, 2018

I had been shopping for wifi adapter and the priceswere bit much, but I got what I needed for a great price. Thanks

Date of experience: January 2, 2018
Wisconsin
1 review
0 helpful votes
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I have no negative feedback for B&H. They always provide the product I need at a reasonable price. Thanks!

Date of experience: January 2, 2018
California
1 review
0 helpful votes
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Over the past 20 years or so all of my electronic and camera purchases were from BH. Price and service are great; value is assured. Human-answered phones are another retail super PLUS.

Date of experience: January 2, 2018
Arkansas
2 reviews
0 helpful votes
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Awesome pricing
January 3, 2018

I was certain the price was a misprint because it was about 1/3 of the other prices - for the identical brand. I have found a new store to shop at. Thank you!

Date of experience: January 2, 2018
Texas
1 review
0 helpful votes
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Best in the business
January 3, 2018

Order almost all my camera needs from B&H and have never had an issue with what I bought or when I have returns.

Date of experience: January 2, 2018
Nevada
1 review
0 helpful votes
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Best Customer Service!
January 3, 2018

I purchased a laptop and couldn't figure out how to add 2 external monitors. The rep was so awesome and recommended a product and then I needed an additional option to extend my USB ports and he gave me another great recommendation. Great Service!

Date of experience: January 2, 2018
Connecticut
1 review
0 helpful votes
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Love this place!
January 3, 2018

Excellent place. Never a hassle! Best prices and delivery is always fast.My only store I shop for Photo/Video.

Date of experience: January 2, 2018
Idaho
1 review
0 helpful votes
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I've never been disappointed in any of my many purchases of optics, electronics and photo gear, and the shipping has never been later than advertised.

Date of experience: January 2, 2018
New York
1 review
0 helpful votes
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YOu guys rock
January 3, 2018

Love BH - easy payment - very flexible and i found most of my photography equipment here. Very Recommended

Date of experience: January 2, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States