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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I love B&H. I was looking to build a new gaming PC a couple years back and just happened to stumble on the site on Black Friday. The prices were comparable to other sites like newegg, tiger direct, or amazon but had the added benefit of not charging sales tax to my state (plus free shipping!). Needless to say I saved a bunch of money, not paying sales tax, on around $1600 worth of PC components. I've been a repeat customer ever since.

Date of experience: January 8, 2018
Canada
1 review
0 helpful votes
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Sony lens 70-200 f2.8
January 9, 2018

Love it that you will have covered custom and taxes for item I bought. I am not crazy about UPS doing the delivery though? I have often had problems with them.
Thanks

Date of experience: January 8, 2018
Maryland
1 review
0 helpful votes
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I am a frequent purchaser of B&H products, usually photographic equipment.

The majority of the items are in stock and received via UPS the next day (NY to Maryland overnight) provided the order is placed by 5:00 PM. I have returned one item, a lens adapter, that I could not get to focus. The return was easy and the refund made promptly. All of the remaining equipment arrived and have worked as described.

Date of experience: January 8, 2018
Massachusetts
2 reviews
0 helpful votes
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B&H is great
January 9, 2018

B&H is a great company to deal with. All my orders were as expected and if not B&h customer service made sure I was happy. Can't ask for anything more.

Date of experience: January 8, 2018
Pennsylvania
1 review
0 helpful votes
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Good not be easier
January 9, 2018

Possibly the easiest site to setup and account and check out. Please B&H do not change anything on your web site.

Date of experience: January 8, 2018
Virginia
1 review
0 helpful votes
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B&H= THE BEST
January 9, 2018

As a professional photographer, B&H in my opinion is the best go-to retail outlet to purchase photography equipment hands down.

Date of experience: January 8, 2018
New Jersey
2 reviews
0 helpful votes
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B&H typically always has the best prices and the fastest shipping. I love to visit the NYC store as they literally have everything you could ever want related to electronics.

Date of experience: January 8, 2018
Virginia
1 review
0 helpful votes
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I am a B & H loyal customer. Cannot go wrong for reliability, advise on products, return policy and service

Date of experience: January 8, 2018
Maryland
3 reviews
0 helpful votes
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Another perfect transaction with the king of camera stores. I've been a loyal customer for decades and wouldn't even consider doing business with anyone else. Great prices, great service, knowledgeable staff... no complaints. Thank you BandH!

Date of experience: January 8, 2018
Illinois
1 review
0 helpful votes
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B&H is one of the best places to order from. They deal in a lot of items other than photography. I never had a bad experance from B&H. Most of their items are shipped for free. The delivery is the best. I would certainly recommend it from my friends. Never had a bad experiance.

Date of experience: January 7, 2018
California
2 reviews
0 helpful votes
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The Best of the Best
January 8, 2018

B&H is the more reliable, efficient, and knowledgable camera and electronics stores on the planet. It is always a pleasure researching and ordering products from their great website.

Date of experience: January 7, 2018
California
1 review
0 helpful votes
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Always pleased
January 8, 2018

Great shopping experience!
B&H always has what I'm looking for at a reasonable price.
I would recommend this site to anyone looking for photo gear.

Date of experience: January 7, 2018
Pennsylvania
1 review
0 helpful votes
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If I had more money, I'd spend it all at B&H! I remember the first e-commerce site and it left something to be desired. The improvements since have been phenomenal had it's now a please to use.

Date of experience: January 7, 2018
james m.
Minnesota
1 review
0 helpful votes
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Humans win!
January 6, 2018

Great interface. Straight ahead way to buy and always fabulous real people to answer my sometimes difficult questions. Humans win!

Date of experience: January 5, 2018
Texas
1 review
0 helpful votes
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Great As always
January 6, 2018

B&H has the easiest to navigate online interface, when it comes to shopping for electronics. Love the camera selection, All my gear i have bought it here..

Date of experience: January 5, 2018
Massachusetts
1 review
0 helpful votes
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Easy site to use
January 6, 2018

I always enjoy going to B&H Photo Video. I know they have quality products and great service. I highly recommend them.

Date of experience: January 5, 2018
Maryland
2 reviews
0 helpful votes
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If Only...
January 6, 2018

If only all merchants made finding items, shopping and checking out as easy as B&H, we all would benefit greatly.

Date of experience: January 5, 2018
Michigan
1 review
0 helpful votes
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BH has everything you could ever need for photography and/or videography. Also, audio gear and DJ equipment. Their prices are very competitive and shipping is very quick for almost all products.

Date of experience: January 4, 2018
Virginia
1 review
0 helpful votes
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B&H is by far the best source for my Photo/Video needs. It's a super easy site to navigate and get the necessary information. Plus, the prices are great. I highly recommend B&H to everyone!

Date of experience: January 4, 2018
California
1 review
0 helpful votes
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The web site is fast and efficient. B&H stocks a very wide product line. I appreciate the very fast shipping. I buy frequently from B&H for these reasons. The very occasional return is also fast and painless.

Date of experience: January 4, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States