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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Professional Staff with great pricing. B & H sells the highest quality media gear on the internet. Been using them for over 25 years and have never had an issue.
Reliable and courteous. And no sales tax for CA is important consideration. The combination of good deal, no sales tax, and excellent service is a clear winner.
No one can make it easier. Description of items complete with reviews, questions and answers from experts.
After a theft at our house, we used B&H to replace our electronics. After the purchase of camera lens, we realized that there was a mail in rebate if we bought two on one invoice. They understood the problem and helped us resolve it.
Competitive prices and selection of products. Web site easy to maneuver. I have used B & H over several tears and never been disappointed in the products or service.
There is absolutely no electronics store like B&H Photo, there are zero sales pitches, zero scams, 150% honesty and integrity. If you are a corporate customer you will be amazed at the service as well.
Good afternoon sir. I bought 3 bluetooth with a three years warranty and two of them are not working well. I can fine my bill of sale please can you check in your system and see if you will fine it and let me know.
Thank you very much and do have a great day.
Martin langwa.
LOVE IT! We purchased a power cord for a Canon 5D and couldn't be happier with the service. B&H Photo is the BEST!
I've ordered from them for years, even back in the days of magazine ads, and have always been pleased; this time was no exception. Best price of any retailer for a Ubiquiti product, the web site was so easy to use to place the order, even across split credit cards. I'm impressed.
As always a fast, effective and very easy shopping experience
I will surely come again.
The B&H site is my goto place for everything photo and video related.
I am a New Yorker and B&H should the best of NYC! Ordering from B&H has been easy at all times. I find the online information very useful.
Dealing with them since 1984, always good. Website is very easy. Easy to pay and when you need something fast but need some extra time to pay, there is PayPal Credit.
Like the online info, chat, ability and ease of both orders and when necessary returns. My only complaint is that you are making me write 100 words to finish. Chose to give review and I am always happy to give kudos to companies who have good business practices but making me type all these words seems a little over kill and now because I'm wasting words and time to get the 100 word min. And my guess is you will not use at all.
On-line ordering is so easy. Find it fast, place your order, pay, and the items are at your door in no time.
Buy in B&H is a great experience with a world of products. Is the biggest site of photo and video. I recomend this site 100%.
I love that there is a one place stop with live chat if I get into trouble. Lots of comparisons available as well. So, instead of going back and forth on the site you can simply click the compare button. Also, the return option eases one's mind when make such large purchases.
Good deals, all the time, entire gamut of products, attributes that keep me coming back again and again, a trend that sees no end in sight.
Keep up the good work.
Jock
They always have what I'm looking for at good prices and shipping is fast. Have ordered multiple times and so far everything has been great.
From my mini-PA to connector cords, B & H have delivered at the best prices, quick shipping, and no problems.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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