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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Illinois
1 review
0 helpful votes
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Professional Staff with great pricing. B & H sells the highest quality media gear on the internet. Been using them for over 25 years and have never had an issue.

Date of experience: January 15, 2018
California
1 review
0 helpful votes
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Reliable and courteous. And no sales tax for CA is important consideration. The combination of good deal, no sales tax, and excellent service is a clear winner.

Date of experience: January 15, 2018
Texas
1 review
0 helpful votes
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B&H Usual Perfection
January 15, 2018

No one can make it easier. Description of items complete with reviews, questions and answers from experts.

Date of experience: January 14, 2018
Texas
1 review
0 helpful votes
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Great customer service
January 15, 2018

After a theft at our house, we used B&H to replace our electronics. After the purchase of camera lens, we realized that there was a mail in rebate if we bought two on one invoice. They understood the problem and helped us resolve it.

Date of experience: January 14, 2018
Virginia
1 review
0 helpful votes
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Wide Selection
January 15, 2018

Competitive prices and selection of products. Web site easy to maneuver. I have used B & H over several tears and never been disappointed in the products or service.

Date of experience: January 14, 2018
New York
1 review
0 helpful votes
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There is absolutely no electronics store like B&H Photo, there are zero sales pitches, zero scams, 150% honesty and integrity. If you are a corporate customer you will be amazed at the service as well.

Date of experience: January 14, 2018
Canada
1 review
0 helpful votes
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Bluetoth
January 13, 2018

Good afternoon sir. I bought 3 bluetooth with a three years warranty and two of them are not working well. I can fine my bill of sale please can you check in your system and see if you will fine it and let me know.
Thank you very much and do have a great day.
Martin langwa.

Date of experience: January 13, 2018
Colorado
1 review
0 helpful votes
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LOVE IT! We purchased a power cord for a Canon 5D and couldn't be happier with the service. B&H Photo is the BEST!

Date of experience: January 12, 2018
Illinois
2 reviews
1 helpful vote
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I've ordered from them for years, even back in the days of magazine ads, and have always been pleased; this time was no exception. Best price of any retailer for a Ubiquiti product, the web site was so easy to use to place the order, even across split credit cards. I'm impressed.

Date of experience: January 12, 2018
Israel
1 review
0 helpful votes
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As always a fast, effective and very easy shopping experience
I will surely come again.

The B&H site is my goto place for everything photo and video related.

Date of experience: January 11, 2018
TW
1 review
0 helpful votes
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I am a New Yorker and B&H should the best of NYC! Ordering from B&H has been easy at all times. I find the online information very useful.

Date of experience: January 11, 2018
Louisiana
1 review
0 helpful votes
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Always good
January 11, 2018

Dealing with them since 1984, always good. Website is very easy. Easy to pay and when you need something fast but need some extra time to pay, there is PayPal Credit.

Date of experience: January 10, 2018
Kentucky
1 review
0 helpful votes
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Like the online info, chat, ability and ease of both orders and when necessary returns. My only complaint is that you are making me write 100 words to finish. Chose to give review and I am always happy to give kudos to companies who have good business practices but making me type all these words seems a little over kill and now because I'm wasting words and time to get the 100 word min. And my guess is you will not use at all.

Date of experience: January 10, 2018
Missouri
1 review
0 helpful votes
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Easy Peasy!
January 11, 2018

On-line ordering is so easy. Find it fast, place your order, pay, and the items are at your door in no time.

Date of experience: January 10, 2018
Mexico
1 review
0 helpful votes
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Great service
January 11, 2018

Buy in B&H is a great experience with a world of products. Is the biggest site of photo and video. I recomend this site 100%.

Date of experience: January 10, 2018
Colorado
1 review
0 helpful votes
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Online Ease
January 11, 2018

I love that there is a one place stop with live chat if I get into trouble. Lots of comparisons available as well. So, instead of going back and forth on the site you can simply click the compare button. Also, the return option eases one's mind when make such large purchases.

Date of experience: January 9, 2018
Texas
1 review
0 helpful votes
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Good deals, all the time, entire gamut of products, attributes that keep me coming back again and again, a trend that sees no end in sight.

Keep up the good work.

Jock

Date of experience: January 9, 2018
Connecticut
1 review
0 helpful votes
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The Best
January 10, 2018

When it comes to service, quality and genius, B&H is the GOLD standard. So, there are no additional comments necessary. Everybody knows!

Date of experience: January 9, 2018
Massachusetts
1 review
0 helpful votes
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They always have what I'm looking for at good prices and shipping is fast. Have ordered multiple times and so far everything has been great.

Date of experience: January 9, 2018
California
1 review
0 helpful votes
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From my mini-PA to connector cords, B & H have delivered at the best prices, quick shipping, and no problems.

Date of experience: January 8, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States