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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Arizona
1 review
0 helpful votes
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Best in the business
January 24, 2018

Ordered many items from B&H. They never disappoint! Always deliver what and when they say. Their return policy is great.

Date of experience: January 24, 2018
California
1 review
1 helpful vote
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The best!
January 24, 2018

The best mail order business bar none! The offer of free shipping is a great bonus! When I need photo equipment, this is the first place I look.

Date of experience: January 23, 2018
Chile
1 review
1 helpful vote
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Todo salió bien
January 24, 2018

Recomiendo esta página. Todo claro y simple. El detalle, las condiciones de pago, la direcciones todo bien

Date of experience: January 23, 2018
Uruguay
1 review
1 helpful vote
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Una gran companía, confiable y seria.
Muy atentos en el trato y con muchas opciones de compra.
Lo que uno compra, uno tiene, y ademas te mandan la revista con todo lo que tienen y gratis.

Date of experience: January 23, 2018
California
1 review
0 helpful votes
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Great Company
January 23, 2018

B&H has the lowest prices on an incredible selection of merchandise along with great service and free standard shipping.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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They have everything you need for photography and the prices are right ( ͡° ͜ʖ ͡°). Shipping is fast, even to Canada, so eh.

Date of experience: January 22, 2018
Canada
1 review
0 helpful votes
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Always easy and quick.
January 23, 2018

Every time I order from B&H, the entire process is easy and prices are very competitive. Even when I have items shipped to Canada, it's simple.

Date of experience: January 22, 2018
Massachusetts
1 review
0 helpful votes
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Always awesome shopping
January 22, 2018

Great selections of product. Price is always reasonable, sometimes lower than other retailers. Fast shipping.

Date of experience: January 21, 2018
New York
1 review
0 helpful votes
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Have purchased many items over the years from B&H. Prices are always competitive, and the knowledgeable staff and customer service can't be beat! Do not hesitate to do business with these people.

Date of experience: January 21, 2018
California
1 review
0 helpful votes
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Always the best
January 20, 2018

Always check for discounts! The best prices all the way. Never disappointed in quick delivery and product always right

Date of experience: January 19, 2018
Texas
1 review
0 helpful votes
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Love B&H. I buy all of my major electronics through them b/c of the superior service, easy-to-use website, quick/free shipping, and best of all, no sales tax. Aces!

Date of experience: January 19, 2018
Washington
1 review
0 helpful votes
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Got to Love them.
January 19, 2018

Been using B&H Photo for over 10 years never had a problem. If its a Nikon product and it fails Nikon will not fix it if its not US made so when buying here check if the product id made in the USA.

Date of experience: January 18, 2018
Mary K.
Florida
1 review
0 helpful votes
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When I moved to Florida, I feared minimal access to great photo and video stores. Thanks to internet giant B&H, I no longer worry. First place I jump to online, great reviews, prices and service. Gush...

Date of experience: January 18, 2018
Virginia
1 review
0 helpful votes
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Quality and Service
January 19, 2018

BH reliably delivers on product information, delivery service, and support. My go-to place for all photography needs.

Date of experience: January 18, 2018
Illinois
2 reviews
0 helpful votes
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Top Notch
January 18, 2018

I've bought thousands of dollars worth of equipment through B&H and it has always been a smooth process.

Date of experience: January 17, 2018
Tennessee
1 review
0 helpful votes
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Having the option to split payments to multiple sources is a great idea. It was really easy to order as well. It was cheaper than Amazon as well. Customer for life!

Date of experience: January 16, 2018
Texas
2 reviews
0 helpful votes
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Great Doing Business
January 17, 2018

Never Ever a concern! Great experience each and every time. I have had not 1 problem and I usually order something at least once a week.

Date of experience: January 16, 2018
Brazil
1 review
0 helpful votes
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Cool!
January 18, 2018

Very easy. Very Simple. Very Fast. Great on-line experience. And no sales tax for MIA is a good thing.

Date of experience: January 16, 2018
New Mexico
1 review
0 helpful votes
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Best selection! Best prices! Service as good, if not better, than my local "bricks and mortar" camera store. They are always the first place I look for products.

Date of experience: January 16, 2018
Tennessee
1 review
0 helpful votes
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Love B&H
January 17, 2018

Good prices, quick shipping. And also on a personal note, I really like the way they observe Shabbat. I find it refreshing that they observe something more important than the all-mighty dollar...

Date of experience: January 16, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States