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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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So easy to search and purchase items. I like the reference to similar items at a lower cost. Helped me save money!
I have ordered many items from B&H & have always received the product on-time and well packaged. The product featured on the web site is exactly what you get. My last order is a laptop; since previous orders were for cameras I was pleasantly surprised to find they carried exactly what I needed.
Very easy and clear website, great prices and great products. Thank you!
At the store on 42nd street Manhattan NY very friendly personel will hel[p you with everything.
I cannot say enough about how much I love doing business with this company. They have pretty much everything you could ever need in the way of audio/video, and the customer service is top notch.
There isn't any other place that offers split payments & Paypal Credit. Fast free shipping, I just can't ask for anything else from an authorize retailer.
B&H hits a home run every time I order! Excellent pricing and selection. You must visit the 9th Ave store if you get the chance. I was there 20 years ago and I am still telling people about my experience!
Always have had a good ordering experience at BH! Easy ordering experience and a knowledgeable sales staff. Quick free shipping!
Fast free shipping is fantastic.
So far have ordered gifts and they have arrived on time.
Appreciate the fast shipping and the ontime delivery.
Thank you
There is no store like this in Chicago. The web site is quick and easy and the delivery prompt. Just about anything I could think of using is here. I like the rewards program too. Would enjoy stopping at their store if ever in N. Y. Better yet, why not open one here in Chicago?
Order was easy. Prices were great. Shipping is fast. I ordered from BH before and it's always been a good experience.
B&H is one of my go to places for all things photo... great selection, good prices and free shipping on orders over $49.00
There is no better place to go than B&H for price, service, variety, and quality. Free overnight shipping to CT!
I order from them online and I have shopped in-store once. Literally my only complaint (and the reason I'm rating 4 and not 5 stars) is that in store, when I asked for Kodak Gold film I was given Kodak Ultramax. When you check out it is pre-bagged and ready for you and the long lines need to keep moving, so I wasn't able to check what was in my bag until I had left the store and I could find no way to switch it out or exchange it in the time that I was in New York City.
B&H online has excellent detail, making it easy to make decisions about products I need. They are the best in the business.
I'm a returning customer. Can't say enough about how easy it is for me to shop & purchase here. Excellent customer service and fast shipping. Never had any issues.
Great selection, easy to do order, quick fulfillment. And they have everything you can imagine in the store and available online.
Love the customer service, products and shipping. I always come here first when making a purchase. Thank you for being awesome!
I always find what I need for my art and printing needs, and always at the right price. Thanks, B&H!
They were kind enough to send me a $35 gift card because I was kind enough to leave a positive review of my experience with them. Nice to see that they are thinking about paying attention to the customers that are coming their direction.
Great Company. Never had any issues with them. Good product selection, usually free shipping, great customer service
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Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members