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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Love that you can chat about the product before you buy it and free shipping! Great for tech products.
Whenever I need something new to keep rolling on the job I run to B&H. A few clicks and done! Any info I need about a product is usually answered in the description or by fellow B&H customers
Good selection and availability. Also plenty of information about products let me make an informed decision.
I browse B&H's web site very frequently and place immediate orders or add the item(s) to my Wish List and wait for price drops as I can. Shipping is very fast and well packaged. Never a doubt!
I decided to stop being lazy and just ordering everything from Amazon "by default". I've found that B&H is generally the best source for electronics in terms of both price and service.
No reputable firm is better, and Amazon is not close as no tax and very fast delivery. B&H inventory accuracy is really good.
B&H is a step above so many other online retailers. Just so nice to work with and easy to do business with!!
As usual, it's a pleasure ordering from B&H's site. The search engine works well, so it's easy to find what you need. Moreover, the prices are competitive and the shipping rates are often free, depending on what one orders.
I have ordered many items from B&H, and have always gotten quality equipment. If necessary to return an Item, there is no problem. You do have to pay the shipping fee.
As usual, my visit to B&H was a pleasure! I quickly found the items I wanted and checkout was a breeze. I spent less than a minute online placing my order.
Keep up the great work!
I bought a gimbal that was defective straight from the box. I left the country on the day the item arrived and was only able to open it when I got back, only to find out it was defective. When I reached out to B&H costumer care I was told that since it's been over 30 days nothing can be done. They also advised to contact the manufacturer.
I e-mailed the manufacturer and got no reply. Then I called them and was instructed to contact the seller to get a replacement. Now tired of being tossed back and forth, I would appreciate B&H to take some responsibility for shipping me a defective unit in the first place. I didn't pay for a broken item.
It's frustrating that being B&H the company that actually sold me the item won't take responsibility for selling me a broken gimbal. I have always valued your quality and good prices, this however is turning to be one of the worst costumer experiences in a sense that
1. I don't expect to be shipped with defective merchandise
2. If and when defective units are sent I expect the company to take steps to fix it. After all there's a reason people go to specific companies, for reputation and price guarantee. Costumer satisfaction is key for retaining businesses.
One of the reasons i shop with Amazon is the fact that their relationship with me doesn't end after the purchase. I had a pair of Beats By Dre headphones that stopped working after 6 months. I contacted them and they send a replacement unit straight away. This unit I had been using, and got replaced. They have my business forever.
It's appalling that B&H would refuse to exchange a new, unused, straight from the box defective unit. Now, am I expected to keep an item worth over $400 which defective is essentially a piece of junk?
Impressive. Website is great to use; chat is very helpful (thanks Yoni!), prices are competitive, selection excellent, and I love no sales tax outside of NY and NJ. Really a pleasure to do business with.
Been a customer for over 10 years. The selection is always great and the prices are some of the best around.
Excellent selection, excellent prices. What more could you want? And I do love supporting smaller retailers over those online megaliths.
The site is well organized and all the information in regard to the products was easy to find. The online chat feature helped me questions. Thanks. - dg
I have bought cameras, lenses, computers, and other electronics from BH. I have never had a problem with their service.
As always, B&H is a dream to work with... excellent product range, good prices, excellent site and processes... what more could one ask for.
It's that simple, very informative, very well designed store and website, excellent customer service. The Best As Always
Vast inventory and selection of products - excellent notification system - and offers generous return options.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members