Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Lyle v.
Unfollow Lyle v.
Share Review
Report Review

A++++ have never had any problem in all my dealings.If I had to complain about some thing it would be the wait of some out of stock items.

Date of experience: February 21, 2018
Peru
1 review
0 helpful votes
Follow Bruno D.
Unfollow Bruno D.
Share Review
Report Review

Simple process to buy laptops, cellphones, cameras, etc.
Love the way of the UI and the Communication.

Date of experience: February 21, 2018
New Jersey
1 review
0 helpful votes
Follow Jeff C.
Unfollow Jeff C.
Share Review
Report Review

Great Selection & Price
February 21, 2018

B&H Photo Video has a great easy to navigate web site. Their prices are always competitive and they have an unbelievable selection.

Date of experience: February 20, 2018
Illinois
1 review
0 helpful votes
Follow Clara C.
Unfollow Clara C.
Share Review
Report Review

10 year customer
February 20, 2018

Great products, knowledgeable staff, excellent customer service! I bought several cameras and lenses from them, a laser printer, etc.

Date of experience: February 20, 2018
Ohio
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Great Customer Service
February 20, 2018

We have ordered from B&H several times. We always get excellent assistance whether we are seeking the right product or making a return because we didn't order the right thing.

Date of experience: February 20, 2018
Michigan
1 review
0 helpful votes
Follow Richard B.
Unfollow Richard B.
Share Review
Report Review

Ordered a Wimberley Gimbal head and found all necessary information on the order pages. Good technical description allows to select the right product easy and without hassle.

Date of experience: February 19, 2018
Illinois
1 review
0 helpful votes
Follow Mike G.
Unfollow Mike G.
Share Review
Report Review

I love this store. They have everything you can ask for, then more. Great on-line and really a great place to shop in person.

Date of experience: February 19, 2018
California
1 review
0 helpful votes
Follow Erin B.
Unfollow Erin B.
Share Review
Report Review

Great Company
February 20, 2018

Staff is always friendly and helpful, site layout and reviews are very intuitive, helpful, and accurate.

Date of experience: February 19, 2018
New Jersey
1 review
0 helpful votes
Follow Kristin E.
Unfollow Kristin E.
Share Review
Report Review

Easy to shop
February 20, 2018

I repeatedly buy camera-gear and electronics at B&H, both at the net and in NY store.
The orders get delivered as expected and always nice packed. If an item could not be delivered I was contacted. Which was rarely.

Date of experience: February 19, 2018
Pennsylvania
1 review
0 helpful votes
Follow Viet T.
Unfollow Viet T.
Share Review
Report Review

Best selection and prices easy to order fast and free delivery also easy to return would recommend to shop here

Date of experience: February 19, 2018
Oregon
1 review
0 helpful votes
Follow Heather S.
Unfollow Heather S.
Share Review
Report Review

The best! I am a professional photographer and buy everything from you. Thank you for continued, awesome service! <3

Date of experience: February 18, 2018
New Jersey
1 review
0 helpful votes
Follow Bilynda M.
Unfollow Bilynda M.
Share Review
Report Review

I can find the products I need at a competitive price and they ship quickly and reliably. I like that they recommend products to go with what I select, so I don't have to search for them separately.

Date of experience: February 16, 2018
Michigan
1 review
0 helpful votes
Follow SANDRA R.
Unfollow SANDRA R.
Share Review
Report Review

GREAT SERVICE
February 16, 2018

B&H is reliable and dependable.
Order always arrives undamaged and on time.
Over the years I have ordered at least five cameras, many lens and other accessories and have never had a problem with any of the orders.

Date of experience: February 15, 2018
New Jersey
1 review
0 helpful votes
Follow Gordon B.
Unfollow Gordon B.
Share Review
Report Review

A vast selection of goods, an amazing quantity of useful information about them, a zippy website well-organized - at least in the photo department. I have no experience with the other sections of the store. Bravo, B & H! I am glad to be your loyal customer. -- Gordon in northern New Jersey

Date of experience: February 15, 2018
Texas
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Quick and easy
February 15, 2018

Found two filters to compare so did a brief live chat where I got good information. Added to my cart the filter and a filter case and did a quick checkout.

Date of experience: February 14, 2018
New York
1 review
0 helpful votes
Follow Francesca T.
Unfollow Francesca T.
Share Review
Report Review

B&H is my GO-TO headquarters for photo, video and recording equipment. I am a professional/published editor/photographer who also does projects for my pastor's outreach ministry.

Date of experience: February 14, 2018
Mississippi
1 review
0 helpful votes
Follow Joe S.
Unfollow Joe S.
Share Review
Report Review

Best in the Business!
February 15, 2018

Been shopping for all my camera gear here, for YEARS! They are the Sun in the Sky, the epitome of fine customer service and reliability in a camera dealer!

Date of experience: February 14, 2018
Texas
1 review
0 helpful votes
Follow Minh L.
Unfollow Minh L.
Share Review
Report Review

Inventory
February 14, 2018

So far, loving their inventory! It is a lot better than other sites. I've just ordered and waiting on shipping. Will update review as soon as it arrives.

Date of experience: February 13, 2018
Arizona
1 review
0 helpful votes
Follow Rob M.
Unfollow Rob M.
Share Review
Report Review

I learned about B&H from family about 5 years ago and have been buying from them ever since. They've never let me down, pack every shipment very well and their customer service team is great to deal with.

Date of experience: February 13, 2018
Pennsylvania
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

So EASY as ALWAYS
February 14, 2018

The easiest place to order your gear. Quick shipping and no tax. I nor anyone else that I know of have had issues with orders from B&H. Did I mention no tax?

Date of experience: February 13, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States