Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A++++ have never had any problem in all my dealings.If I had to complain about some thing it would be the wait of some out of stock items.
Simple process to buy laptops, cellphones, cameras, etc.
Love the way of the UI and the Communication.
B&H Photo Video has a great easy to navigate web site. Their prices are always competitive and they have an unbelievable selection.
Great products, knowledgeable staff, excellent customer service! I bought several cameras and lenses from them, a laser printer, etc.
We have ordered from B&H several times. We always get excellent assistance whether we are seeking the right product or making a return because we didn't order the right thing.
Ordered a Wimberley Gimbal head and found all necessary information on the order pages. Good technical description allows to select the right product easy and without hassle.
I love this store. They have everything you can ask for, then more. Great on-line and really a great place to shop in person.
Staff is always friendly and helpful, site layout and reviews are very intuitive, helpful, and accurate.
I repeatedly buy camera-gear and electronics at B&H, both at the net and in NY store.
The orders get delivered as expected and always nice packed. If an item could not be delivered I was contacted. Which was rarely.
Best selection and prices easy to order fast and free delivery also easy to return would recommend to shop here
The best! I am a professional photographer and buy everything from you. Thank you for continued, awesome service! <3
I can find the products I need at a competitive price and they ship quickly and reliably. I like that they recommend products to go with what I select, so I don't have to search for them separately.
B&H is reliable and dependable.
Order always arrives undamaged and on time.
Over the years I have ordered at least five cameras, many lens and other accessories and have never had a problem with any of the orders.
A vast selection of goods, an amazing quantity of useful information about them, a zippy website well-organized - at least in the photo department. I have no experience with the other sections of the store. Bravo, B & H! I am glad to be your loyal customer. -- Gordon in northern New Jersey
Found two filters to compare so did a brief live chat where I got good information. Added to my cart the filter and a filter case and did a quick checkout.
B&H is my GO-TO headquarters for photo, video and recording equipment. I am a professional/published editor/photographer who also does projects for my pastor's outreach ministry.
Been shopping for all my camera gear here, for YEARS! They are the Sun in the Sky, the epitome of fine customer service and reliability in a camera dealer!
So far, loving their inventory! It is a lot better than other sites. I've just ordered and waiting on shipping. Will update review as soon as it arrives.
I learned about B&H from family about 5 years ago and have been buying from them ever since. They've never let me down, pack every shipment very well and their customer service team is great to deal with.
The easiest place to order your gear. Quick shipping and no tax. I nor anyone else that I know of have had issues with orders from B&H. Did I mention no tax?
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL

