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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Montana
1 review
0 helpful votes
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Always fast, always professional, super helpful staff, returns are easy and I never feel hassled. I ship everything to the west, and it always arrives on time and in good shape.

Date of experience: March 19, 2018
California
3 reviews
7 helpful votes
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Good prices, huge stock, some items cheaper than any body else. Customer support is the best! Recommended.

Date of experience: March 19, 2018
Texas
1 review
0 helpful votes
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This was so easy to order. Love your website and the ease of finding items needed, then ordering. Did not know there was a replacement battery for my camera, but now I know.

Date of experience: March 18, 2018
Wisconsin
1 review
0 helpful votes
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Whether placing a phone order or working on line, we never have difficulties when ordering photo items from B&H Photo Video. It works well and quickly and you do not have to play guessing games. The reviews of items are also quite helpful.

Date of experience: March 18, 2018
Georgia
1 review
0 helpful votes
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You Done Good.
March 19, 2018

B&H's huge inventory allowed me to select exactly the camera I wanted at this time. The Canon ELPH 190 IS will compliment my Nikon D3.

Date of experience: March 18, 2018
Ohio
1 review
0 helpful votes
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I recommend B&H without reservation. They are almost always best on price, and their service is first-rate, even in the matter of returns.

Date of experience: March 16, 2018
New York
1 review
0 helpful votes
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Our New go to Shop
March 16, 2018

After a bad Amazon experience we have made the decision to make B&H our new go to. Never a bad experience even when we needed to send something back.

Date of experience: March 15, 2018
Arizona
1 review
0 helpful votes
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Count on B&H Photo
March 16, 2018

We purchase a ton of equipment for B&H Photo and we are always satisfied. When there is an issue or we have to return an item, it gets taken care of quickly. We are always happy with B&H!

Date of experience: March 15, 2018
Washington
1 review
0 helpful votes
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Pleased
March 16, 2018

I'm pleased with the ease of ordering online and prompt delivery service. Our computer guy recommended your ink cartridges and he was right!

Date of experience: March 15, 2018
South Carolina
1 review
0 helpful votes
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Love Love Love
March 16, 2018

Best prices. Best gear. Best selection. Have been a loyal customer for over 20 years. Thank you for being the best.

Date of experience: March 15, 2018
Mississippi
1 review
0 helpful votes
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I had to call for some specs before I completed my order and got a quick answer. B&H seems to be constantly improving its customer service while maintaining reasonable prices.

Date of experience: March 15, 2018
Florida
1 review
0 helpful votes
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I LOVE B&H
March 15, 2018

I have always received excellent customer service from B&H. By phone, by chat. My orders arrive promptly. Their website is great. And to my knowledge they are not in bed with the NRA like Amazon.

Date of experience: March 15, 2018
Utah
1 review
0 helpful votes
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Absolutely terrific
March 15, 2018

A great company to do business with. They have a web site which is easy to navigate and easy to check out. I often check other businesses but always come back to B&H.
I heartly recommend them to others.

Date of experience: March 14, 2018
Pennsylvania
1 review
0 helpful votes
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The prices and selection here are awesome... I use Pentax gear so I often have a hard time finding equipment that I want. I can always find what I want here.

Date of experience: March 14, 2018
Argentina
1 review
0 helpful votes
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Great the store
March 15, 2018

The store is excellent, great offers, very good attention. To recommend. Les recomiendo esta tienda para compras fuera de USA, no pagas el tax aunque la mercadería se entregue en tu hotel, fuera del estado NY

Date of experience: March 14, 2018
Colorado
1 review
0 helpful votes
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For years I have purchased various items from B&H Photo Video. All purchases have met or exceeding my expectations. Several of my peers have enjoyed the same online shopping experiences.

Date of experience: March 14, 2018
Florida
1 review
0 helpful votes
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Shipping on time!
March 15, 2018

I LOVE how easy it is to order from this site, my only qualm with them is shipping on time, but I don't think it is B&H's fault, I think it is the carrier they use. Any way, great company to work with.

Date of experience: March 14, 2018
Kentucky
1 review
0 helpful votes
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Great service, I have brought all my video equipment from B&H for more than 20 years.
Cameras, Tripods, Lights, Batteries, etc.

Date of experience: March 14, 2018
California
1 review
0 helpful votes
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Lowest prices and best service! My go to place over Amazon! Instant chat helps me every time! Customer service has actually been very helpful :)

Date of experience: March 13, 2018
Pennsylvania
1 review
0 helpful votes
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Been ordering from them for over 30 years, never disappointed! Online ordering is very easy and they always have what I need. Customer service is always really helpful whether it's by phone or chat.

Date of experience: March 13, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States