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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Always fast, always professional, super helpful staff, returns are easy and I never feel hassled. I ship everything to the west, and it always arrives on time and in good shape.
Good prices, huge stock, some items cheaper than any body else. Customer support is the best! Recommended.
This was so easy to order. Love your website and the ease of finding items needed, then ordering. Did not know there was a replacement battery for my camera, but now I know.
Whether placing a phone order or working on line, we never have difficulties when ordering photo items from B&H Photo Video. It works well and quickly and you do not have to play guessing games. The reviews of items are also quite helpful.
B&H's huge inventory allowed me to select exactly the camera I wanted at this time. The Canon ELPH 190 IS will compliment my Nikon D3.
I recommend B&H without reservation. They are almost always best on price, and their service is first-rate, even in the matter of returns.
After a bad Amazon experience we have made the decision to make B&H our new go to. Never a bad experience even when we needed to send something back.
We purchase a ton of equipment for B&H Photo and we are always satisfied. When there is an issue or we have to return an item, it gets taken care of quickly. We are always happy with B&H!
I'm pleased with the ease of ordering online and prompt delivery service. Our computer guy recommended your ink cartridges and he was right!
Best prices. Best gear. Best selection. Have been a loyal customer for over 20 years. Thank you for being the best.
I had to call for some specs before I completed my order and got a quick answer. B&H seems to be constantly improving its customer service while maintaining reasonable prices.
I have always received excellent customer service from B&H. By phone, by chat. My orders arrive promptly. Their website is great. And to my knowledge they are not in bed with the NRA like Amazon.
A great company to do business with. They have a web site which is easy to navigate and easy to check out. I often check other businesses but always come back to B&H.
I heartly recommend them to others.
The prices and selection here are awesome... I use Pentax gear so I often have a hard time finding equipment that I want. I can always find what I want here.
The store is excellent, great offers, very good attention. To recommend. Les recomiendo esta tienda para compras fuera de USA, no pagas el tax aunque la mercaderÃa se entregue en tu hotel, fuera del estado NY
For years I have purchased various items from B&H Photo Video. All purchases have met or exceeding my expectations. Several of my peers have enjoyed the same online shopping experiences.
I LOVE how easy it is to order from this site, my only qualm with them is shipping on time, but I don't think it is B&H's fault, I think it is the carrier they use. Any way, great company to work with.
Great service, I have brought all my video equipment from B&H for more than 20 years.
Cameras, Tripods, Lights, Batteries, etc.
Lowest prices and best service! My go to place over Amazon! Instant chat helps me every time! Customer service has actually been very helpful :)
Been ordering from them for over 30 years, never disappointed! Online ordering is very easy and they always have what I need. Customer service is always really helpful whether it's by phone or chat.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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