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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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They have what I want, when I want it, shipping is dependably prompt. I am endeavouring to replace a very fine Canon film camera with a digital system without bankrupting myself.
Our church buys almost all of our electronics exclusively from B&H. It is usually the cheapest price, and it is usually is HERE next day! They are knowledgeable about their products and at the very least can always point you in the right direction. They are the first stop for any electronic purchase.
B&H always has everything I need, they're competitively priced and they ship quickly. Why would I go anywhere else?
B&H is my preferred supplier when it come to anything they sell. Always receive fast response to my questions (I uses their Chat feature) All my shipments have arrived on time, and in good condition. Unlike Amazon they don't ship you opened box goods when you purchase a product that is new. I have always felt their prices to be fair on camera and computer equipment. Completely satisfied and would recommend them to anyone!
Bit expensive but Good Unifi AC LR Access points! Worth the money. Quick service and friendly staff!
Ordering online cannot be more simple. I've had zero issues. Even when I had to exchange and item, everything went smooth as silk. I always recommend B&H Photo to all of my friends and family.
The customer service for this company is the best. They have always had what I wanted in stock or received it quickly when not. The employees are helpful and polite if there is a problem. It's nice to see a store that cares about their customers
Always everything is extremely fast, i'm in love with the service, items are well packed and the shipping is fast and free
B&H provides top of the line products with great ways to save! My favorite aspect of this website is the Daily Deals! These deals are absolutely incredible and I have saved so much money using this feature!
Trust them, it's worth it! I have ordered multiple items on several different occasions and have not been disappointed. They ship the product immediately and well packaged, which makes for a happy customer. I am now a dedicated and loyal supporter of this business. Thanks B&H Photo!
I highly recommend B&H, You can find everything, you need your Photography. Do all my shopping here. And receive it in a couple days! WOW **FREE SHIPPING**
Never any BS when you buy with B&H. I have bought a ton of gear from them over the years and have never had an issue.
My review is lower than 5 stars because of my last order, BH wanted a signature for the shipment. No one is available to sign. Which lead to a week delay getting my purchase.
They should let the purchaser decide if a signature is required. Very frustrated
I had another great customer service experience from B&H. Your employee was very helpful and courteous.
Website is easy to navigate and informative. Ordering is simple, delivery to Long Island is super quick, and I have had absolutely no problem with any of the few returns I have made.
I always find exactly what I need and I love cashing in my old equipment for updated equipment! I also love the comparison feature... I buy all of my professional photography equipment and have been for 10 years!
B&H is great! Quality gear for every level of photo/videographer! Also the first place I go to when I'm shopping for equipment.
Always find what I'm looking for, easy checkout. The wish lists are especially nice. B&H is my first choice when looking for photography/video gear and reviews.
B&H photo is like the "Costco" of camera equipment. If it's got their name on it you know you are getting quality. But what I really like most is their COMPLETE description of item and reviews. I research every peice of eqipment I buy on B&H first. Never had an issue of any kind with any order. Been buying from them for years and have never been dissapointed. All orders arrive on time or early. Called or chatted with questions a few times and staff was friendly and very knowlegable every time. Keep up the good work B&H!
I've never had a problem ordering from B&H. Sometimes I opt for something closer or via Amazon Prime to avoid waiting for shipping from East Coast to Los Angeles. But everytime I've ordered from B&H its been pain free.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members