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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

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Virginia
2 reviews
0 helpful votes
Follow Alaa M.
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Always a wonderful experience ordering from you, finding most items were looking for, with all possible information and accessories.
Thank you

Date of experience: April 9, 2018
California
1 review
0 helpful votes
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You can depend upon B&H to have the products you want and excellent service. Ive used them for years.

Date of experience: April 8, 2018
Tennessee
1 review
0 helpful votes
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Amazing
April 9, 2018

Very helpful and very good knowledge on telescopes and cameras and they have the best prices ive seen so far and they have great quick shipping

Date of experience: April 8, 2018
Louisiana
1 review
0 helpful votes
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My orders are always delivered on time and in excellent condition. I have never had to complain about a shipment. Highly recommend B&H to all who want reliable ordering and shipment of goods.

Date of experience: April 8, 2018
Pennsylvania
1 review
0 helpful votes
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As a professional photojournalist, I trust B&H products and services whether I am shopping for computers and accessories for my studio office or video and camera gear and accessories. Have been a loyal fan and client for over 20 years. Thank you B&H for always being there 24/7 online for my business needs.

Date of experience: April 8, 2018
Maryland
1 review
0 helpful votes
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Great Prices
April 5, 2018

Fast and easy to shop on, Prices are great. I've been using these guys for years. A lot of times they are cheaper than AMAZON

Date of experience: April 5, 2018
Texas
1 review
0 helpful votes
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The Place to Shop
April 5, 2018

I have been purchasing my photo and video equipment from B&H for over 10 years now. They have great pricing, excellent customer service, and quick shipping. They have all kinds of photo tips as well as a very comprehensive catalog of audio/video equipment for the beginner all the way to the pro. So far I have been very happy.

Date of experience: April 4, 2018
Texas
1 review
0 helpful votes
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B&H -- THE BEST
April 5, 2018

B&H by far is the best to do business. Honest, great prices, and fantastic support. Why go anywhere else.

Date of experience: April 4, 2018
District of Columbia
1 review
0 helpful votes
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Best shop ever
April 3, 2018

B&H always has what I'm looking for and nobody else has better prices on items that I've researched before purchasing.

Date of experience: April 3, 2018
Washington
1 review
0 helpful votes
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Photo Vacation Time
April 3, 2018

BnH makes last minute gear purchases super easy allowing more time out in the field, less time on a PC.

Date of experience: April 2, 2018
California
1 review
0 helpful votes
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Easy to find what you are looking for, has a lot of choices to consider, good prices, fast shipping. Everything you want in online shopping.

Date of experience: April 2, 2018
Arkansas
1 review
0 helpful votes
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It's the best place to order all things photography. I love it. It is always a great experience. Easy to order. I have used them on several occasions and have had a great experience each time.

Date of experience: March 30, 2018
Washington
1 review
0 helpful votes
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Always great.
March 31, 2018

Easy website to navigate. Customer service has always been able to answer any photographic equipment I have had.

Date of experience: March 30, 2018
Panama
1 review
0 helpful votes
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Great Service
March 31, 2018

Always an excellent choice of products and excellent service if there are any problems. Any returns are handled very promptly.

Date of experience: March 30, 2018
Texas
1 review
0 helpful votes
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I love B&H, it's my go to for all photography needs. The Search, Order process and Return policy is the best.

Date of experience: March 26, 2018
New York
1 review
0 helpful votes
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I am very happy & pleased with all aspects of B&H either in store or ordering online they have provided all my NEW YORK ROCKS TV Production needs in my business & now with using points from buying from B&H it is a awesome idea to keep us all coming back to you guys truly ROCK the best. Thank You Phil Fiumano NYROCKSTV

Date of experience: March 26, 2018
New York
1 review
0 helpful votes
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... they have it all AND they know their stuff. 'Nuff said. ;). . And now the review thing wants at least 100 characters... I dislike typing. Am I at 100 characters yet... {sigh} lol

Date of experience: March 25, 2018
Mexico
1 review
0 helpful votes
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I could find variety of product, some which are difficult to find elsewhere, clearly not in one shop

Date of experience: March 25, 2018
Texas
1 review
0 helpful votes
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Solid Company
March 26, 2018

I like ordering from this company. They carry pro equipment not limited to just photo and video. Everything is always packed well and delivered sealed/new. Their stores are an awesome experience as well.

Date of experience: March 25, 2018
California
1 review
0 helpful votes
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B&H has been very good to me. Through the years I've never have any problem at all in ordering, delivering on time, and in very good condition all the merchandise I've received. I had also used their professional help once and the person on the other line was very knowledgeable and very professional. I am impressed. Thank you so much!

Date of experience: March 23, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States