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B&H Photo Video Reviews Summary
B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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Love the convenience of shopping online! Always seem to have what I am looking for and pretty good prices too.
For years whenever I needed a photo or video product or accessory, I immediately went to there B&H website and placed my order. Process are fair, delivery is fast, and if there is a problem their after-sale service is impeccable. My only wish is that I lived closer to NYC so I could visit the superstore!
A co worker told me about B & H Photo when I was looking for a new camera. I researched what I wanted and B& H had the best prices for my actual needs. Everything I have purchased from them has been exactly as described on their site. Just placed another order today.
I have been buying from B and H for decades and have always received the product(s) as described. I cannot even say that about Amazon. When I am buying pieces of equipment that must be compatible with other equipment I already own, it is crucial that the description of the items be accurate and current. My business depends on my gear operating at 100% accuracy. Because I can trust B&H to deliver the items exactly as expected, I go to them for all of my high ticket items as well as expendables. If you haven't purchased from them yet, you owe it to yourself to make them a part of your team. I really appreciate them for their commitment to helping all businesses, not just the big guys. Although they are not in my home state, I consider them a "local" store because they care about maintaining their reputation with their customers.
Finding what I wanted to order was easy. My go to online dealer for photographic equipment. Try them, you won't be sorry.
I have bought several items and never a problem. Looking forward to receiving my latest purchase being delivered.
B & H has a incredible selection of gear. I am lucky enough to live one shipping day away and I have always received my orders on time in perfect condition with sturdy packaging. I will definitely continue to shop with B & H and I will continue to spread the word for them. Thanks B & H
I have never had a problem with any order over the last 12 years. Awesome site and awesome service. Free shipping is the final cherry.
I've been purchasing products from B&H for a long time. I'd like to know if their are any benefits such as a points awards program for discounts on future purchases?
I have been buying from B&H Photo for our company for years and never once an issue. Great service and prices and I have compared.
I purchased a Pelican case with a free $50 gift card. I clearly made sure the gift card showed up during checkout - it was in the same line as the product. However, they did not send the gift card when the case was delivered. I contacted them and they refused to honor the full amount of the gift saying the price was higher and said they would send the gift minus the difference. I sent them the screenshots showing the price was still the same with the gift card with the current time. But they ignored them and keep saying the price was different. A week later when I reviewed my cart, the price was still the same and the free $50 showed as 2nd line. So it looked like they had a glitch in my order. But I still haven't received the gift in any amount after the last contact with them 2 weeks ago. It's so crazy that they love to lie and argue with a loyal customer for just $11 difference. They lied to BBB that it did not come with the gift card when I made the purchase. I WOULDN'T HAVE MADE THE PURCHASE IF IT HAD NOT INCLUDED THE GIFT CARD.
B&H is a reputable online company. I purchase most of my camera equipment and accessories from them. I had a nasty experience with another company because I thought they were supper cheap well needless to say the cheap becomes expensive. I will continue to shop with B&H forever after.
B&H carries an extensive inventory of photography equipment. The service and fast free shipping are drop dead fantastic. I highly recommend them.
The title says it all. The service, prices, and speed are the best! I have been a customer of B&H for years and have never had a bad experience.
B&H are just the best. I have always received prompt delivery, and have never had a problem with a return. I really can't think of a negative.
Good service in purchase & delivery.
Many available goods.
I have done so many orders from B&H, till date i don't have problem
Great format and love the free shipping. Been doing business many thousands of dollars ago. Keep up the good work
I used to order most of my gear from Amazon, but their shipping has become so unreliable that I pretty much only use them for stuff I can't find anywhere else. As a professional photographer and small business owner, I have come to appreciate the reliable service provided by B&H. When a shoot is on the line, I know I can trust B&H to deliver on-time, every time. Amazon has left me scrambling on more than one occasion, but B&H has always delivered as promised. They always seem to have plenty of stock on hand, which is more than I can say for my local camera stores, and their prices are very competitive. I rarely feel the need to contact their customer service or return an item, but when I have, they have taken care of me. I've been ordering from B&H for 10 years or so, and I have yet to have a bad experience.
I was referred to this site for a particular product (digital camera). It was exactly what I needed, and the price was fantastic. In fact, I ordered a similar product from another site for about the same price, but it didn't have any of the extras (SD card, charging cord, carrying case) that came with the one I got from B&H. I came back to the site and ordered another one today! Quick, easy, and a great value!
The best of the best: very helpful and very good knowledge on telescopes and cameras and they have the best prices ive seen
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members