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B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.
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The title pretty much sums it up. B&H almost always has what I'm looking for, almost always has it in stock, and it's always easy to order online. I've been a customer - and a fan - for years.
B & H is a great place for all of your electronic needs! Excellent customer service, great prices, and amazing products!
I have bought many products from B and H over the years. They sell many quality photo and electronic accessory products. Bought my JVC Camcorder there last year and works great along with a bipod at prices much better than local retailers or other online retailers. Also their customer service is excellent. If you have a problem they will make it right.
I trust the items that I buy from B&H. The options that are available are top quality. I have never been steered wrong.
Paul (Texas)
Well... i made many shopping in B&H... so many products. Its a forth time i buy here. I waiting for discount on purchases
When I need a selection of products from my office, B&H the place I go. Shipping and service can not be beat.
Have purchased many products from B&H since 2010. Never disappointed. I like the wide selection of photo/audio/video products, competitive prices, many one-time sale prices, fast delivery, customer service.
B&H always has what I need when I need it. Prompt delivery. Miss having a real camera store in Baton Rouge with knowledgeable professionals to help. B&H is the next best thing. Gave up on the local Best Buy where the salespeople do not have a clue about the cameras and the memory cards are usually out of stock.
I build the latest and greatest desktop computers. B&H frequently has sales for items that are less expensive than anywhere on the internet. In fact, I bought a mobile phone that was $50.00 less than any other online or retail store and that was not including additional tax. Customer service is great and you get a live representative without endless prompts for departments or services. How often do you get that level of service? I needed a receipt for a warranty claim and it was emailed to me in less than a minute after speaking to a representative.
I have been ordering from B&H for years and I have always been satisfied. They have reasonable prices and quick service.
I began using B & H in the 1980's when ordering was done by phone. There service has always been excellent and dependable. I feel as if I am dealing with friends.
Keep it up
I found and purchased exactly what I wanted at one of the lowest costs I found. It is an easy and efficient site to use.
It gives me such pleasure to buy from B&H. They are efficient, great prices, and good people! Visit the store in person, it is an experience like none other.
If you have a photographic need, it is a one stop place to shop. Through out the years, I have been able to locate items that were almost impossible to obtain locally. You get exactly what you see without fear of some bait and switch scam. I trust them explicitly to provide quality service and to answer any technical questions I may have.
I have and often do, check out other outlets... No regrets... Always end up here with no regrets, one decade after another... Cheers!... Brad
I purchase much of my camera equipment from B&H because of their wonderful support of photographers through their great lecture series that I sometimes attend & often watch on Youtube. The staff in their great store are very informed & helpful. I'm even willing to pay a little more at B&H because of all this.
Love the convenience of shopping on line. Always have what I am looking for from camera accessories to electronics. Shipping has always been as advertised
I have never had a problem ordering nor getting detailed product info. Easy and convenient. I would recommend online ordering with B&H
Customer service is great. Free shipping. Fast Turnaround. They sent a replacement asap when one of my orders got lost in shipping.
Answer: ANy refurbished item we sell has been refurbished by the manufacturer or official US distributor, Nikon USA or Canon USA etc. Other used items are each rated on a numeric scale and we tend to be conservative so customers are not disappointed.
Answer: We do. Please see https://www.bhphotovideo.com/c/browse/feiyutech-store/ci/46551 -- Henry Posner / B&H Photo-Video
Answer: In most cases you can. Our return policy is on our site at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp You can intiiate a return online or via [email protected].
Answer: We do, unless there is a restriction placed on an item by the US distributor. -- Henry Posner / B&H Photo-Video
Answer: The Nikon P1000 camera is on our site at https://bhpho.to/2le9bkx. The Nikon EN-EL20a battery is on our site at https://bhpho.to/2leaq3b. The Nikon EN-EL5 is on our site at https://bhpho.to/2lebl3D
Answer: https://www.bhphotovideo.com/c/product/888625-REG/ Yes, we do. -- Henry Posner / B&H Photo-Video
Answer: B&H does not have a repair department. I've had good experiences with Photo Tech Repair Service. That's a personal comment, not a company endorsement.^hp
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