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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Always fast and easy.
April 27, 2018

The title pretty much sums it up. B&H almost always has what I'm looking for, almost always has it in stock, and it's always easy to order online. I've been a customer - and a fan - for years.

Date of experience: April 26, 2018
California
1 review
0 helpful votes
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B & H is a great place for all of your electronic needs! Excellent customer service, great prices, and amazing products!

Date of experience: April 25, 2018
Minnesota
5 reviews
0 helpful votes
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Love this company
April 27, 2018

I have bought many products from B and H over the years. They sell many quality photo and electronic accessory products. Bought my JVC Camcorder there last year and works great along with a bipod at prices much better than local retailers or other online retailers. Also their customer service is excellent. If you have a problem they will make it right.

Date of experience: April 25, 2018
Texas
1 review
0 helpful votes
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I trust the items that I buy from B&H. The options that are available are top quality. I have never been steered wrong.

Paul (Texas)

Date of experience: April 25, 2018
Brazil
2 reviews
0 helpful votes
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I have my descont
April 25, 2018

Well... i made many shopping in B&H... so many products. Its a forth time i buy here. I waiting for discount on purchases

Date of experience: April 24, 2018
Washington
1 review
0 helpful votes
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When I need a selection of products from my office, B&H the place I go. Shipping and service can not be beat.

Date of experience: April 24, 2018
California
2 reviews
0 helpful votes
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Have purchased many products from B&H since 2010. Never disappointed. I like the wide selection of photo/audio/video products, competitive prices, many one-time sale prices, fast delivery, customer service.

Date of experience: April 24, 2018
Louisiana
1 review
0 helpful votes
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B&H always has what I need when I need it. Prompt delivery. Miss having a real camera store in Baton Rouge with knowledgeable professionals to help. B&H is the next best thing. Gave up on the local Best Buy where the salespeople do not have a clue about the cameras and the memory cards are usually out of stock.

Date of experience: April 24, 2018
Texas
6 reviews
10 helpful votes
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I build the latest and greatest desktop computers. B&H frequently has sales for items that are less expensive than anywhere on the internet. In fact, I bought a mobile phone that was $50.00 less than any other online or retail store and that was not including additional tax. Customer service is great and you get a live representative without endless prompts for departments or services. How often do you get that level of service? I needed a receipt for a warranty claim and it was emailed to me in less than a minute after speaking to a representative.

Date of experience: April 24, 2018
Georgia
1 review
0 helpful votes
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I have been ordering from B&H for years and I have always been satisfied. They have reasonable prices and quick service.

Date of experience: April 23, 2018
Texas
2 reviews
0 helpful votes
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Ellent service
April 23, 2018

I began using B & H in the 1980's when ordering was done by phone. There service has always been excellent and dependable. I feel as if I am dealing with friends.
Keep it up

Date of experience: April 22, 2018
Louisiana
1 review
0 helpful votes
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I found and purchased exactly what I wanted at one of the lowest costs I found. It is an easy and efficient site to use.

Date of experience: April 22, 2018
Texas
1 review
0 helpful votes
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It gives me such pleasure to buy from B&H. They are efficient, great prices, and good people! Visit the store in person, it is an experience like none other.

Date of experience: April 19, 2018
New York
1 review
0 helpful votes
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If you have a photographic need, it is a one stop place to shop. Through out the years, I have been able to locate items that were almost impossible to obtain locally. You get exactly what you see without fear of some bait and switch scam. I trust them explicitly to provide quality service and to answer any technical questions I may have.

Date of experience: April 19, 2018
California
1 review
0 helpful votes
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I have and often do, check out other outlets... No regrets... Always end up here with no regrets, one decade after another... Cheers!... Brad

Date of experience: April 18, 2018
Pennsylvania
1 review
0 helpful votes
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Great Store
April 17, 2018

I purchase much of my camera equipment from B&H because of their wonderful support of photographers through their great lecture series that I sometimes attend & often watch on Youtube. The staff in their great store are very informed & helpful. I'm even willing to pay a little more at B&H because of all this.

Date of experience: April 17, 2018
Oregon
1 review
0 helpful votes
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Love the convenience of shopping on line. Always have what I am looking for from camera accessories to electronics. Shipping has always been as advertised

Date of experience: April 17, 2018
New Jersey
1 review
0 helpful votes
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The best
April 17, 2018

I Always use B&H, and I never ever had a problem. The best! Fast, reliable, low prices
Love the convenience of shopping online!

Date of experience: April 16, 2018
Pennsylvania
1 review
0 helpful votes
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Easy to use
April 17, 2018

I have never had a problem ordering nor getting detailed product info. Easy and convenient. I would recommend online ordering with B&H

Date of experience: April 16, 2018
Lester D.
Georgia
1 review
0 helpful votes
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Customer service is great. Free shipping. Fast Turnaround. They sent a replacement asap when one of my orders got lost in shipping.

Date of experience: April 16, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States