Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of B&H Photo Video

B&H Photo Video

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate B&H Photo Video?
grey stargrey stargrey stargrey stargrey star

B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Ed J.
Unfollow Ed J.
Share Review
Report Review

Good company
May 4, 2018

B&H is very good, because in addition to its Stellar web access, B&H
Educates the customer. Reviews from other sources are good, but B&H informs
At a highly refined and thus motivating level of detail. (I never give an A+ thus
The four stars) The company really is excellent.

Date of experience: May 2, 2018
Texas
1 review
0 helpful votes
Follow Margie W.
Unfollow Margie W.
Share Review
Report Review

I tend to study over and over a particular purchase, particularly when I am new to the devise or software and question whether it's what I really need or want. I trust this experience with B&H will be like those of the past, whereby I can return an item I can't use. Looking forward to this purchase.

Date of experience: May 2, 2018
Colorado
1 review
0 helpful votes
Follow Steve R.
Unfollow Steve R.
Share Review
Report Review

B+H, you are always my first and last stop while shopping for camera equipment and accessories. I've become so spoiled after having used your services that I can't even imagine going elsewhere for my purchase. Thank you for all that you do, and I am certain to remain a life long B&H customer.

Date of experience: May 2, 2018
Alabama
1 review
0 helpful votes
Follow Charles T.
Unfollow Charles T.
Share Review
Report Review

Great website, love the compare feature, and helpful staff. Always professional on several levels. Just what I've come to expect.

Date of experience: May 2, 2018
Ohio
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

Awesome Service
May 4, 2018

B & H is a great company to buy from. I have bought many items over the last couple years and have never had a problem. Always deliver a great product.

Date of experience: May 2, 2018
New York
2 reviews
0 helpful votes
Follow Didier A.
Unfollow Didier A.
Share Review
Report Review

Never Fails
May 3, 2018

Best price, genuine article and fast free shipping. What else can you ask for! Have never been disappointed. The rare times I have needed to do a return it was without issues.

Date of experience: May 2, 2018
Canada
1 review
0 helpful votes
Follow Priya L.
Unfollow Priya L.
Share Review
Report Review

Order dept
May 2, 2018

Have been buying from B & H for many years and never encountered any problems. Unmatched selection and knowledgeable staff. Always easy online order placement and quick resolution of returns or concerns

Date of experience: May 1, 2018
Ohio
1 review
0 helpful votes
Follow Paula D.
Unfollow Paula D.
Share Review
Report Review

BH has everything that you need for your photo business, everything with high quality. I have purchased so many equipments, betweens cameras, studio lighting and photo paper, Everything was shipped nicely done and arrived in the right time.

Date of experience: May 1, 2018
New York
2 reviews
0 helpful votes
Follow Norman R.
Unfollow Norman R.
Share Review
Report Review

As a professional photographer for over 60 years. I have seen most of the New York City camera stores come and go. B&H is still around because of their knowledgeable staff and competitive prices.

Date of experience: May 1, 2018
Virginia
1 review
0 helpful votes
Follow Maggie R.
Unfollow Maggie R.
Share Review
Report Review

THE BEST!
May 2, 2018

As a documentary filmmaker, I cannot say enough about the expertise of the staff and the service BandH provides. In over twenty years we have never ever been disappointed.

Date of experience: May 1, 2018
Tennessee
1 review
0 helpful votes
Follow Donna B.
Unfollow Donna B.
Share Review
Report Review

I always find great deals at B&H site. They are quick and professional. I also like to buy my toner cartridges from my Brother Laser printer here. You cannot beat their prices and service.

Date of experience: April 30, 2018
DO
1 review
0 helpful votes
Follow Falem R.
Unfollow Falem R.
Share Review
Report Review

It's so easy!
May 1, 2018

It's so simple and easy! I made an emergency purchase in just minutes! :D and it will be shipped even faster! Thank you so much B H!

Date of experience: April 29, 2018
Virginia
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

I have purchased computers and photo equipment from B&H over the years. Their service is excellent, technical knowledgable excellent and always competitive prices.

Date of experience: April 29, 2018
California
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Love this store
May 1, 2018

I love this store. They have everything and are very helpful. Going to the store is even better. The sales people are helpful and do not feel like they are trying to sell, rather to educate. Still my go to for equipment

Date of experience: April 29, 2018
Illinois
1 review
0 helpful votes
Follow Nathan J.
Unfollow Nathan J.
Share Review
Report Review

BH always has the best prices, quick shipping, and expert customer service. Other than the occasional ebay purchase, I've shopped with B&H for all my photography "needs" since 2007 when i bought my first Canon SLR. Try as I might, i haven't found better prices on gear anywhere, especially 35mm and 120 film prices.

Date of experience: April 29, 2018
Rebecca W.
California
1 review
0 helpful votes
Follow Rebecca W.
Unfollow Rebecca W.
Share Review
Report Review

Every time I am shopping for electronics B&H makes it easy to compare and has the lowest price. The B&H website has better compare and filter features than Amazon.

Date of experience: April 29, 2018
New York
1 review
0 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Fantastic service
April 29, 2018

Looking for film for my daughters camera that was out of stock. B & H sent me updates until the film was in stock. It took several months and they never gave up keeping me informed.

Date of experience: April 27, 2018
Jordan
1 review
0 helpful votes
Follow Jean-Claude E.
Unfollow Jean-Claude E.
Share Review
Report Review

I always find what I find on B&H site. The service, overall, is flawless. I have never encountered any difficulty, and deliveries are right on time.

Date of experience: April 27, 2018
Massachusetts
1 review
0 helpful votes
Follow Rachel B.
Unfollow Rachel B.
Share Review
Report Review

I have never ever had any problem with B+H over the many years I have been a customer. Never been there; all my transactions are mail order and I am always amazed by the fast service.

Date of experience: April 26, 2018
New Hampshire
1 review
0 helpful votes
Follow Molly D.
Unfollow Molly D.
Share Review
Report Review

I can always count on B&H having the tools I need with fast and easy delivery. If there is a problem they are always helpful to remedy the situation.

Date of experience: April 26, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States