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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Georgia
1 review
1 helpful vote
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Love Love Love B&H
May 12, 2018

Always good quality products at competitive prices and top notch service! Love, Love Love B&H! They are my go to one stop shop. Super awesome! Hands down just can't beat them.

Date of experience: May 9, 2018
New York
1 review
0 helpful votes
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B&H has excellent customer service and even a good price match guarantee policy! I chatted with sales and told them if they could lower the price of an item and they did! Simple as 1-2-3!

Date of experience: May 9, 2018
Colorado
1 review
0 helpful votes
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They have excellent staff who are knowledgable and can help me review all my options before purchasing. Always very willing to assist me with finding a solution to my needs.
Marie

Date of experience: May 9, 2018
Minnesota
1 review
0 helpful votes
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Options Change
May 11, 2018

It is easy to find a major product, however accessories are difficult. I went to select a Nikon Coolpix P900 and found it and a great selection of accessories. However, when I came back four days later, I could find the camera easily, but only a smaller limited list of accessories. If a person finds just the right accessory, WRITE DOWN ALL IDENTIFYING INFORMATION -- you may not be able to find it later.

Date of experience: May 9, 2018
District of Columbia
1 review
0 helpful votes
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Perhaps above all else I appreciate B&H Photo Video's high level of professional expertise and responsiveness when I have questions about products. I am assured by dealing with America's #1 photo video company that I will receive value. I might add that I have been a B&H customer for years.

Date of experience: May 9, 2018
Colorado
1 review
0 helpful votes
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I love this site!
May 11, 2018

B&H is reputable and works with you on every issue. I buy most of my camera equipment here and have been very satisfied!

Date of experience: May 9, 2018
Tennessee
1 review
0 helpful votes
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Every time I purchase from B&H I am able to find exactly what I'm looking for and always at the best price. Their virtually instant order fulfillment and shipping just puts them over the top in my opinion.

Date of experience: May 9, 2018
Texas
1 review
0 helpful votes
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Purchased Hannay reels at a great price. Quality product, B&H offered excellent shipping costs. I certainly recommend B&H to anyone who wants great deals at reasonable prices.

Date of experience: May 9, 2018
California
1 review
0 helpful votes
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Everything I am looking for I can find it on this amazing online store... Everything I have purchased in the past comes fast... I love you B&H!

Date of experience: May 9, 2018
Canada
2 reviews
0 helpful votes
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Unbeatable
May 9, 2018

B+H Photo has been my choice number one for close to two decades. The selection of "goodies" and super friendly web site are hard to beat. Thank you.

Date of experience: May 8, 2018
Arizona
1 review
0 helpful votes
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I have purchased several camera and computer products through B&H in the last 8 or 10 years. They are always a little cheaper than elsewhere, even for "price controlled" products like Apple or Cannon. Free delivery and no taxes make them almost always the best price I can find. And, I got a free gift card with a recent purchase, which I used to get a new camera bag.

Date of experience: May 8, 2018
California
1 review
0 helpful votes
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The App doesn't work good. I bought too many itens for a wedding and equipment doesn't arrive on time. And came part of the equipment, I had to go to best buy and buy.

Date of experience: May 8, 2018
Illinois
2 reviews
0 helpful votes
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I've been a customer since 1999 and the Nikon D1. Always great service, products, and prices. No mistakes.

Date of experience: May 8, 2018
Georgia
2 reviews
0 helpful votes
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Always love ordering for B&H... always smooth! Most all of my equipment is ordered from them. Been in the business for 10 years and couldn't recommend them more!

Date of experience: May 8, 2018
Texas
1 review
0 helpful votes
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LOVE B&H
May 7, 2018

Every order - even the ones with issues, have been great! Issues are always resolved quickly and easily and I have for years used them. Bar now - THE place to go for electronics.

Date of experience: May 6, 2018
Florida
1 review
0 helpful votes
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Excellent
May 7, 2018

Everything you may need, expedited shipping and great customer service. The place to go for all you photographic needs.

Date of experience: May 6, 2018
California
1 review
0 helpful votes
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I have used B&H for sometime now. If you are a techie like me, this is the place to go. You have plenty of options like device protection plans or split payments, a number of shipping options, and no tax on most items.

Date of experience: May 6, 2018
Massachusetts
1 review
0 helpful votes
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Good prices, excellent service. Always the place to buy, fast dependable shipping. I've used them for 30 years without a single bad experience.

Date of experience: May 4, 2018
Illinois
2 reviews
0 helpful votes
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I logged on, searched for a certain product, found it, reviewed my order and order in less then one minute. Free shipping too.
Love shopping on B&H.

Date of experience: May 3, 2018
New York
1 review
0 helpful votes
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I would not buy any serious equipment without first checking B&H pricing and availability as their customer service and product knowledge is second to none! I have been a customer for decades and will be for decades more!

Date of experience: May 3, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States