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B&H Photo Video

3.5

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B&H Photo Video Reviews Summary

B&H has established a strong reputation for offering a wide range of quality products, particularly in photography and electronics, often at competitive prices. Many customers appreciate the efficiency of their shipping and the informative nature of their website. However, there are notable concerns regarding customer service, including delivery issues, inadequate responses to complaints, and strict return policies that leave some customers feeling unsupported. While loyal customers value the company's product selection and pricing, the recurring complaints about service delays and lack of accountability suggest a need for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
341
value
352
shipping
345
returns
216
quality
331

We monitor reviews for authenticity

Pennsylvania
1 review
1 helpful vote
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If you are shopping on price you will find that B&H is right in there. They carry pretty much everything out there, or can get it. Lastly, the customer service is great courteous and helpful.

Date of experience: May 17, 2018
New Hampshire
1 review
1 helpful vote
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Great selection, price and service and a trusted source... I have made many purchases here with no issues. Thank you!
Bob

Date of experience: May 17, 2018
Maine
1 review
2 helpful votes
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B & H rocks!
May 17, 2018

Fair pricing, consistent inventory, fast, no grey market, and great selection! I always begin looking at B&H for first look and pricing on all current photo/video/tech products!

Date of experience: May 16, 2018
Texas
1 review
1 helpful vote
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I've been purchasing from B&H for 20 years and the only problem that I have evern had is coming up with 100 characters to fill out a review.

Date of experience: May 16, 2018
Florida
1 review
1 helpful vote
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Great prices - hard to beat - excellent service; what more can one ask for? For any electronics, B&H Photo is one of the first sites I check and I usually wind up placing my orders with them.

Date of experience: May 16, 2018
California
1 review
2 helpful votes
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I always know I'm getting the best price, and exceptional products over the 10 years I've been a customer. Your website experience keeps getting better, and your depth of products available for serious photographers makes you the go to source. Thank you!

Date of experience: May 16, 2018
North Carolina
1 review
1 helpful vote
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An online customer since 2004, everything i've ever ordered has been carefully and thoughtfully packaged, especially when shipping to an overseas deployment address. Really appreciate this, and the reason why I purchase high $$ items from them always.

Date of experience: May 16, 2018
California
1 review
0 helpful votes
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Fast and Easy!
May 16, 2018

What can I say that hasn't been said before?... B&H Photo Video IS THE BEST! They have never let me down... Thank you!

Date of experience: May 15, 2018
Florida
1 review
0 helpful votes
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B & H is a great company. I've always been satisfied with my purchases and if I'm not, they are always accommodating in fixing it.

Date of experience: May 15, 2018
Florida
1 review
0 helpful votes
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Have purchased photography pieces of equipment supplies and very satisfied with quality and selections.

Date of experience: May 15, 2018
Washington
1 review
1 helpful vote
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Great website
May 15, 2018

Website is very easy to use. I like the fact if it shows stock or not. Easy to place orders and see specifications.

Date of experience: May 14, 2018
Philippines
1 review
0 helpful votes
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Best buy
May 14, 2018

Great prices and fast shipping.
Shopped from audio items, camera, storage and accessories

-jaypee from the Philippines

Date of experience: May 13, 2018
Georgia
1 review
0 helpful votes
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B&H Order Review
May 14, 2018

Easy to find, order, and ship what I needed. The only issue is all of the other delectable offers at B&H!

Date of experience: May 13, 2018
Indiana
1 review
0 helpful votes
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The Best!
May 12, 2018

I have been a professional photojournalist for nearly 50 years. During my magazine career, my employer--National Geographic--provided all of my equipment. S a university professor and freelance, I have been a dedicated B&H customer.

Date of experience: May 11, 2018
New Jersey
1 review
0 helpful votes
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I knew what I wanted and it took me less than one minute to find it, order it, and finish. I've shopped for cameras, video, and computers at B and H for over two decades and have always been completely satisfied.

Date of experience: May 10, 2018
Illinois
1 review
0 helpful votes
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I know B&H Photo always sells quality products and this time it only took me 1 minute to place my order... very fast process.

Date of experience: May 10, 2018
North Carolina
2 reviews
0 helpful votes
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Excellent site, NEVER disappoints, deals with (rare) issues immediately and a wonderful place to visit in person when in NY.

Date of experience: May 10, 2018
Virginia
1 review
0 helpful votes
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I very much enjoy shopping online with B&H because they not only have great prices but they give you you more product details and support than most other online services.

Date of experience: May 10, 2018
North Carolina
1 review
0 helpful votes
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The availability of equipment and the knowledge of the staff is unsurpassed. B&H is the source for the amateur to professional photographers.

Date of experience: May 10, 2018
California
1 review
0 helpful votes
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I searched the web and B&H had the lowest price and fast free shipping of the exact item I wanted, not an off brand, but the name branded item I was looking for.

Date of experience: May 9, 2018

From the business

Shop Digital Cameras, 35MM Camera Equipment, Photography, Photo Printers, Computers, Home Theater, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL


bhphotovideo.com
Founded in 1973
New York, NY, United States