B&H Photo VideoReviews 3,782

I started purchasing from B&H, because Adorama sold me a grey market lens, and when i confronted them, they tried to gaslight and never offered apology. Sooo...

I purchased Nikon z6ii, and... yup... grey market camera!

I called and the CSR pointed out that it said "imported", but when i put it in my cart it did NOT say that. I know bc ever since my Adorama experience i check that. She then proceeds to tell me the item number for the US version, as that is specific. While she's talking, i do 3 searches... one from my work phone, laptop, and tablet... they all return the US version, so i scroll to see if there's a listing for the imported... nothing. She say..."you must have bought the last one. Yeah... that's it.

Then I get connected to a supervisor, Rosie, who is less than helpful. We exchanged words and she finally says well if you send that today to FedEx I can get it out today, otherwise we will send it once we receive yours back. I told her I have been a customer for years and if bought tons of equipment from them. Despite that this was their fault, and I needed this immediately. I tell her that I ordered this because I needed to get acclimated because I have a shoot next week, and I said after next week who knows maybe I'll end up returning this one. And then she says well if you were thinking about returning it, then the offer is rescinded we won't mail you out another one today.

So B&H f'd up.

I have purchased several thousand dollars of laptops, workstations, cameras, mics, and other audio/video equipment over the last few years. These guys never fail to provide quality tech support and assistance when making a purchase.

The sortiment there is just outstanding. If you need a camera or a la[top you can visit this site and find something for yourself. I didn't have any problems with ordering and receiving the item. It came in perfect condition and I am very pleased with that.

In the store or online, they have a great selection and knowledgeable sales staff. Recently there have been a lot of stock/backorder issues but I can't fault them for that. At least they alert when it's available. I was also very happy with their credit through Synchrony Bank. Recently it changed to Payboo so I hope the level of customer service continues and they keep offering no-interest promo financing.

B&H is way better than competitor sites (like Am**** or Ne****) because they mainly just list quality products instead of a sea of chinese knockoffs that break a week later, so it's much easier to make a selection, and they're a good business that supports their employees instead of draining them then replacing them. They also actually care about packing your expensive purchases properly. I've had competitor websites ship a $320 CPU in a large box with no padding, so it bounced around and shattered the plastic packaging onto the heatsink thermal paste. After complaining three times in a row, the competitor kept showing the same disregard for packaging and never improved, despite guarantees that they would. B&H has never done a bad job with packaging. Even a small SSD came carefully wrapped in bubble wrap. Support them to support good business practices.

I had a problem with my order. After talking with many representatives, we got it figured out! Thank you so much

B&H often is our best resource for hard-to-find items. Often at a great price. Most recently, Fujitsu fi-7160 scanners were in stock while our other suppliers had none or wanted inflated prices.

I've been buying from B&H online for the past 25 years and for the most part, they get it right. Prices are often the lowest or at least competitive. Using their branded credit card gets me a discount equal to the tax I'd normally pay, and for me, that's about 10%. They have a pretty decent selection and they'll answer any questions, often without attitude or sarcasm.

The problems seem to occur with their shipping and shopping cart. They use the worst shipping service on the planet: FedEx. If you need it tomorrow, good luck. If you're willing to wait, your delivery window will generally be a 3-day span and they almost always deliver a day late. So unreliable. The other issue is even if you select next day or 2-day delivery, that only applies to the actual time the carrier takes, not the time it takes for your items to get picked and packed, which could take as long as 3-4 days depending on the days of the week you placed your order.

The other issue is their online shopping cart. Because they're Jewish and observe Shabbat, they close the online checkout Friday afternoon and reopen on Saturday. Unfortunately, if you put things in your shopping cart Friday night hoping to check out on Saturday, your items will sometimes disappear. Worse yet, if you add items using their phone app and later try to add more items or checkout from a web browser on another device, your items won't be there. Frustrating, confusing and poorly implemented.

As always, B&H web site makes researching, selecting, and checkout a breeze!
As a returning customer, completing my purchase only takes a couple of clicks. Great prices, great selection, easy purchasing, That's a winner. Five Stars!
100% trustworthy
Staffed by the most knowledgeable experts
Not pushing you to purchase -- they are developing long-term clients
Is 100% responsive if you have an issue or need their help
Has free shipping on most items
I trust them 100%
B&H carries all camera and musical equipment and accessories has real service from a real company with a real store full of real professionals...

Excellent product selection and pricing. Easy to use website. Informed customer service available if you need it.

B & H is always my go-to place for anything electronics. Great selection, great prices, great customer service!

Great company to work with and pleasant team on the phone.

The Payboo card gives either an instant rebate on sales tax or 12 month interest free financing.

And shipping is free for most orders!

Ordered printer ink from "B&H Photo Video" several times. Always an awesome experience. Fast shipping and the best prices!

Love doing business with B&H, and for many years. Always helpful, knowledgeable and willing to work with you. Highly recommend!

The title to my review says it all. I have always been pleased with the B&H online experience. Should I have indepth questions; there is always someone in customer service who knows the answer. This is "over the top" in today's world. I give B&H Photo an ATTA BOY on all they do.

Their shipping is pretty fast with great tracking and products always top quality! I love the store whenever we are in NY we don't leave without visiting, it's one of our favorite stops.

What they sell is priced lower than A->z. This is not the first time I've bought from them. I've found it easy to find what I need and their delivery is reliable.

They are honest, decent pricing and great. Very trusted, and biggest selection. Oops I forgot to mention their stock has no comparison.

Thanks to a good friend's recommendation a few years ago I tried out B&H. I've become a loyal customer ever since. If I need technical advice I know I can get it from these folks since their opinions have proven to be completely on target again and again. Their supply of photographic kit is incredible and their shipping process gets my orders out the door and on their way in record time. And thanks to the care they take in securely packaging orders, everything shows up in perfect shape. Friendly staff, knowledgeable, and customer focused + good prices and a large selection = the Best In The Business. I can recommend B&H to you without any reservation. I only wish I had discovered them sooner. Slainte!