On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
BHFO Reviews Summary
BHFO has a rating of 3.2 stars from 664 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BHFO most frequently mention great prices, customer service and good quality. BHFO ranks 7th among Discount Designer Clothes sites.
Instant Feedback
We monitor reviews for authenticity
First time customer and everything went smoothly! Easy order, great product, received quickly.
They sent me the wrong size and had me take a photo for proof and then did not followup on return or replacement procedures.
I am writing to compliment BHFO on its professional handling of my issue. My previous review concerned an order which I never received. At first I was told nothing could be done to rectify my situation because I had not elected to insure my order at the time of my purchase. Shortly after I posted my review on Sitejabber, the Customer Service Manager from BHFO, Lance, attempted to contact me a few times via email and voicemail. It now appears that my purchase has been refunded much to my satisfaction. I would like to thank Lance, for the personal attention with which he has handled my problem. His genuine concern is a rarity these days.
Thank you, Grace for your kind words.
We are extremely happy to hear that together, we managed to solve your issue with the delivery of your parcel.
Thank you for being part of the BHFO Family.
Sofia
Fabulous prices and selections. I will continue to shop this site
I never used this website and the sneakers I really wanted but showing here at an incredibly low price. I thought what the heck I will try and see. And omg! The shipping arrived within a week and it's the original product. Couldn't be more thankful
I am not happy with ordering a final sale item. It's not right that it can't be returned for "another item" even. When ordering anything on line...it's hard to know if any product will fit correctly until we get it. As a matter of fact the boots I ordered...it just so happens, I could have sized up. But didn't know that until I received them and tried on. Now I am stuck because it was a final sale. That truly stinks!
Thank you, Karen for your review.
I am sorry to hear that your boots do not fit.
They were part of our clearance sale, therefore they cannot be returned. I spoke to the head of our customer service and he will get in touch with you soon.
Thank you for your business.
Sofia, from the BHFO Team
Thank you so much, the items are very good and the shipping was very fast, I am very satisfied and will buy again
I received my item quickly, and as described. I have shopped with bhfo a couple years now and love it. Thank you
Easy shopping and perfect product on sale! Would shop here again.
Product … shoes very disappointing …
Cheap material and smaller than previous Como shoes ordered. Overall.l not nice …
Thank you, Mary for your review.
I am sorry to hear that you are not satisfied with your new pair of shoes.
Please note that we accept full refund within 30 days.
Please, refer to our return page for further details or, should you require any further assistance, please, do not hesitate to contact our customer service team at [email protected]
https://www.bhfo.com/pages/returns
Sofia, from the BHFO Team.
Fast Shipping! Great price and easy buying experience. Site is very user friendly.
Asked to change delivery address at least 8 days before estimated delivery date and did not want to help with it. Besides, after deciding not helped me, item was not delivered, I've sent at least 3 emails asking for refund and BHFO do not answer my emails.
Good morning, Ariel.
I am sorry to hear that you had an issue with your shipment and address change.
I spoke to the head of our customer service department and he told me that we solved the problem.
What a relief!
Should you need any further assistance, please do not hesitate to contact us at [email protected]
Sofia, from the BHFO Team
I've been ordering from them for a few years now and it's always fast and correct. Thank you for your work! It's just a pity that there is no free shipping option for large orders.
Easy to find what I was looking for. Check out easy.
I ordered the shoes in the photo and slip on's came. I was NOT happy
Thank you, Joanna for your review.
I am sorry to hear that you are not happy with your order.
I passed your details to our Customer Service Team and they will get in touch with you as soon as possible.
Thank you for your patience.
Sofia from the BHFO Team
I like most of the brands, the selection of the products, but most of all the shoes for every time of the year Because
I was initially nervous about receiving these but I'm so happy with my uggs
Easy so far. Hopefully shipping is actually 3 business days.
Arrived very fast!
This is the 7th time I have ordered from BHFO. Each order has met or exceeded my expectations! The shipping has always been faster than projected. The have amazing customer sevice that is personable, not like a lot of companies that use bots. One time, I did contact them about a question I had about a product. Their staff member, Lance, was very professional. He answered my question quickly and you could tell he was not reading from a script, and sounded like he loved his job. You will not be disappointed with this company!
Best price, great shoes, arrived quickly, would recommend
From the business
New Designer Fashions from Major Brands and Upscale Stores at a Fraction of Retail. Best Brands. Better Prices. Shop Shoes, Clothing, Handbags and Accessories!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Tess for your review.
I am sorry to hear that one of the items you purchased does not fit.
I see that you purchased all clearance items that cannot be returned.
I spoke to our head of customer service who will get in touch with you later today to discuss a possible solution.
Thank you for your business.
Sofia, from the BHFO Team