BH Cosmetics

First of all I never received a tracking # in my email about the package I purchased online and the whole time I thought my package was still in their facility. Even after 3weeks I thought my package was never delivered and it was still being prepared for shipment. Until I called them they told me 3days ago it was delivered at my local post office. I was so confused! I never received any emails regarding the shipment and a knock on my door. And they couldn't at least give my money back for shipping as a courtesy because I paid for the FedEx shipment and my package was "attempted " to deliver after 3 weeks of me purchasing my package. Horrible service customer service never emailed me or nothing and did nothing about it

DO NOT ORDER. Bh prides itself on being affordable and approachable but they have the worst customer service. I spoke to someone on the phone before placing an order because I wanted to purchase a gift for someone else. She told me the lastest I would receive my order was May 22. It's now May 25 and all the customer service reps I've spoken to keep repeating that I probably misunderstood or didn't understand their shipping policy. Then they sent me an email saying they shipped my package and FedEx says they haven't received anything yet. After talking to another customer service rep, she basically admitted that they weren't going to send my package for another few days because it's still "processing". She told me I'd receive my package in 8 days which makes no sense because they ship out of North Hollywood and I live in Beverly Hills.

It's been 4 weeks now and no sign of my order. I had contacted customer service they told me they had a lot of orders coming in but that they had shipped my order and it was on it's way. I asked if it was shipped where was my tracking information email confirming that? And so she gave me a tracking number... when I checked turns out they create the labels but it doesn't necessarily mean they shipped it yet. I waited two days giving them a break and still nothing. I write them again to tell them and boom!, they finally send. Keep in mind they used FedEx for their shipping... usually takes them 3 to 4 days once it ships to arrive... NOPE! Its now 4 weeks gone by and I check my FedEx tracking I asked to get notifications and updates, I've gotten 3 so far each changing the estimated delivery, last I checked was yesterday... on the afternoon told me I should receive it today and before I went to bed got another one saying I should get it on the 11th... I am beyond upset at this point.

First of all, I like BH cosmetics BUT BUT you need to run away from some palettes, for example Carli Bybel and Be. By Buzzbeauty! There is no pigmentation and so chalky and what's up with five star reviews which really sucked me into buying those palettes for horrible eye palettes. I gave a bad review and it wasn't shown on the website! Will I have to rant on YouTube?

On the other hand, there are amazing palettes such as Foil Eyes 1 and 2, Modern Matte eye palette and eye and blush 8 Palette. I love those as they are super pigmented as long all day.

See, that I have a very honest opinion, if your product is good, I would say it's good. If it isn't, make it good! Don't distort the true please because people will return your product and get pissed.

I have been ordering from them for quite a while now, when new items of there ( not calibration) comes out they ship 2 day priority for the regular price. Regular order take 5 days to process and then finally ships and you receive it in another 5 to 10 business days. Carli Bybel deluxe palette fiasco is another reason to stay away. After three hours of trying to get the order to go through i figured out why it wasn't. Ebates had a 5% return on bh cosmetics which a lot of people use so in turn this would make the company lose money so After 3 Hours of trying to pace the order with ebates I turned around and erased my computer history and cookies and tried directly through there sites and bam they order went through. So instead of them being honest with there customers, they ignored it, forced people to call to get there refund back and didnt give anyone any compensations for there time and headaches that they received due to this fiasco. These cosmetic companies get away with it because it feeds on the addiction of the buyers, so no matter what they do wrong the buyer craves it so it doesn't matter. If your like me and enjoy stuff but value your time and money and self respect more than you need to start demanding better from the places you put your money into.

I ordered the Carli Bybel Pallet after a friend recommended it to me. I was amazed at the price considering it's bigger than any of my Nakes pallets and it letterally a 4th f the price of the cheapest Naked pallet. I like it better than any of my Naked pallets, plus the highlight and bronze kit in the pallet s better than anything else I own. Ordering was easy, my pallet came in 4 days. The only hitch was that it came broken. I called BH cosmetics and they sent me a new one, that arrived in two days. The let me keep the broken one, which I gave to my little sister. She pressed the crushed make up bake into its dish and used alcohol to reform it. I just placed a large order with BH cosmetics because their brushes showed up on a top 10 list for 2017. I will update you when that comes in.

I had no issue with ordering or shipping. My complaint is that they do not appear to post your review on the site unless you provide 5-star reviews. I get that it's their site and they can do what they want, but I believe it paints an unrealistic picture for consumers.

That said, my advice is that BH Cosmetics makes great baked eyeshadows and shimmery/foiled eyeshadows but bland, chalky, and unpigmented mattes. I also tried two eye primers and both failed to keep the eyeshadow from creasing.

One upside for BH Cosmetics is that their prices are friendly and they always seem to have a promotion going on, so it's easy to try them out yourself.

I placed my order for the Bubzbeauty Be make up palette on October 2nd 2016 and the palette arrived to on October 13. I was amazed by how quickly the shipping was from California to Alberta Canada! What's even more amazing is that I ordered the palette 2 days after they just released and posted the item for sale and the palette was sold out in 5 days. The crazy part is that 3 of my other friends in Alberta also got their palettes delivered the same day as me. The palette is so beautiful, very affordable and carefully packaged.

All in all I will definitely purchase from BH Cosmetics again in the future.

No megusto tiene un pesimo servicio nunca mas vuelvo a comprar nada en ese lugar cuando me enviaron el pedido las cosas estaban fuera de la caja muy mal servicio tiene esa gente esa gente no sabe tartar a los cliente no fueran nadiez sin los cliente que feo es que te envien las cosas de mala gana y destapadas por eso los elimine de mi email y ni si quiera a gradecen por la comprar no tiene que cambiar de personal

I order the majority of my makeup online and bh cosmetics has the WORST shipping. I placed my order more than a month ago and I have yet to receive it. When I track the package it says it has been sitting in the same location for a week (in a location which is nowhere near my house). I refuse to order from them again because the length of time it has taken is ridiculous. I placed an order from colour pop which also ships out of California and it took a fraction of the time to receive my order from them.

I order a eye shadow pallet 2 eye brow pencils eye brow pallet contour and concealer eyebrow pallet was horrible broken the size of the shades were so tiny. Brow pencils hard and would break. Brow pallet wrong shade also contour concealer wrong shade. It took several email to get a response they sent their standard message I replied nothing again once again sent more emails until I finally got a store credit this all took almost a month. I wanted my money back not a credit. So now I had to buy stuff so I am just getting it for my niece. But of course now it is been days since the pkg was shipped and no tracking update I did pay for faster shipping. I just do not recommend this company.

I ordered 6 products from Bh and honestly thought the 5 star reviews could not be for real but to my amazement the packaging, palettes and products they contained are wonderful. I usually purchase lines that are much more expensive but am now on disability and on a budget. I am so happy i decided to take the risk and save some money. It was well worth it. I am not at all disappointed. All i can say is why pay more when there is no need to. Bh is the bomb.

I was looking for a brush set that had a little bit of everything. I was tired of buying okay quality brushes at Wal-Mart that weren't giving me the results I was looking for. I found these brushes on BH cosmetics.com and they are absolutely gorgeous! The color alone caught my eye and the case is so handy. I don't have to leave my brushes lying around or in a container where they can be spilled out. They're organized very nicely. These brushes wash very easily and pick up a great amount of product. I do plan on buying more brushes from this website as they are very wonderfully priced. I didn't need customer service for any reason as I was so happy with the product purchased. Thank you BH cosmetics!

I love the quality of the makeup, very pigmented, and of the brushes, theyre super soft. Its super cheap and there is always sales. Yes, if the order is not in the USA it mighht take a little longer than 10 days, but its so worth it. I order every time I get the chance.