BH Cosmetics

It was the worst experience ever, I placed my order five weeks ago and until now It doesn't arrive.
Also when I contacted the customer services they weren't helpful at all!
There is no point in lowering your prices if you will make us wait like this!

Maybe I lucked out, but I ordered my products last Friday, and received today. I had free shipping, and completely understand economy shipping to keep the price down.

I'd be annoyed if I were paying a subscription for free shipping and had to wait a week for my order, but these are all discounted products and part of that discount passed on is keeping shipping costs at a minimum. You're not getting 2 day delivery with that price breakdown.

This was my first time ordering from them, I ordered 2 Modern Mattes 28 Colors Eye shadow Pallete, and a contour kit. The shipping was terribly slow, I had a shipment from the notoriously slow EMS processed and shipped faster than this (I'm in Philadelphia so makes no sense to me that a package from China made it faster than one coming from within the US). Waiting so long for my product wasn't the disappointment though, when it finally made it one of my eye shadow kits were missing. I contacted the company and they replied the same day at least and asked me if I would like to reship it so I agreed because I wanted the product. In all honesty I shouldv'e taken the refund because the one that they reshipped has the red color completely smashed, mixed with the top coat of all the colors and if i want them clear from the red I have to keep wasting product trying to reach the core of the eye shadow container. I hardly ever take time give bad reviews, and in case of the reshipment I understand we are all humans and mistakes can happen, but this is my hard earned money out the window and now I'm still waiting for them to reply and see how they handle this horrible experience. If you are luckier than me and have a better service the product is worth the price and it works. It's just everything that's bad about BH

I was charged $45 at the checkout with proof of the page and when PayPal deducted if from my bank account BH Cosmetics took $90 DOUBLE WHAT I AGREED TO. So we sent them an request for a canceled order and refund and they declined saying nothing they could do. Clearly they need to hire someone who knows how to hand out refunds because overcharging and not giving the money back is wrong and absurd. Charging $90 for cheap Chinese products is not what was expected when visiting their website. Do not use unless you want to waste money and probably not receive the product with their poor customer service.

I have ordered from them at least twice, and each time the package has taken longer than expected. I absolutely love what I have gotten from them, the mascara I'm still on the fence about but everything else I love. The packaging it's shipped in is amazing, everything came perfectly packed no damage. I sent an email asking a question to them and received a quick response. The eye shadows are so pretty and have such great color. The lip pencils and liquid lipsticks are so pigmented and have great staying power. Overall, I would recommend ordering very early and paying attention to the sales. I would order again and suggest this company to others.

I ordered on Christmas Eve 2017 to Australia so I was prepared to wait a while knowing it's a busy time of year with a lot of public holidays, however it's been nearly 3 weeks and all I have received is 1 palate (I also ordered an eyeliner, blush and the palate was meant to come with 2 brushes). I got an email a few days after ordering saying they had mixed up my order and sent the wrong palate originally, so they were sending the wrong one AND the one I had ordered, knew this was too good to be true...
At the checkout I didn't realise it was in US dollars and my total was $32 however when I checked by bank account they had withdrawn $42 because of the conversion, which I was okay with because I thought I was getting all these products what's another $10
They made an attempted delivery at my house after 2 weeks on Thursday however I was not home and they didn't leave a postal slip or anything, I only found out by checking the tracking number on my emails. I figured they would come back on Friday or Monday of the next week however they didn't, I emailed asking if they knew if they were coming back and nothing. Eventually the following Wednesday i reciverd by package super excited to find it only had 1 item in it... so I emailed them saying items were missing and they're asking me to provide an image of the postal slip but there was none in the box which I thought was odd.
So I've currently paid $42 for one palate which isn't the end of the world but it's super dissapointing, I will be attempting to get a refund however I can't see this going well.
Never had such a bad experience with online shopping and won't be shopping there again

This is my second time ordering products from BH cosmetics i had problems with the first on how long it took for my package to get delivered i waited over almost a month! But i got over it since the products themselves were amazing. So i though lets give it another go maybe it was a one time thing. Well i was wrong. Same thing happened AGAIN its been over 2 weeks and my products arent here yet. Whats taking so long. Wish it weren't so hard for me to like bh ughh :(

In September my credit card information was used to purchase items through BH cosmetics. I immediately shut down my card and processed a fraudulent charge form with my bank. BH Cosmetics argued my case, saying they had delivered the items to me. They did not: they sent the items to a Cargo shipping company in Westminster, CA (I do not live in that state, nor have I ever been to Westminster). The receipt shows that the order was processed in CDT, whereas I live in MST. They email address is also fake, but their argument was that all of this matched with my information. SCAM SCAM SCAM.

It was the first time that i ordered from there and I regret it. I am still waiting for my package it's been up to 1 month I ordered it on 31 of Octomber. I live in Europe so I said to myself before ordering to wait 30 working days instead of 10 working days as they said cause I know how the shipment goes. And still got nothing! I emailed them and they told me that my package delivered from the first 5 days i have ordered it. I called my post office they couldn't find anything with that tracking number that BH gave me. My package is just missing and the tracking service online says that my package is in transit... Still? I asked them for refund and they said that they will proceed in 3-5 days let's see. Why BH Cosmetics? I was so happy to receive my cosmetics and presents for my friends and you just disappoint me. In our country we do not have any other way to get your products. :(

I contacted BH cusmetics customer service, I said that I want a full refund, but they said its not their fault but the USPS fault, but after making a fuzz, they probably send it again, because it only took them less than a week for me to get my package. So, since I cant have the full refund I asked for the shipping fee to be refunded, because I dont see the point of paying $25 for shipping and having to wait a month for a package. After I got my package I didnt hear anything from them back, nor did I see a refund in my statement. Anyways, BH cosmetics doesnt know how to deal with customer. I dont want anything to do with them. That was my first and last purchase. Never again! Theres no point of contacting customer service if they cant help out whatsoever.