BH Cosmetics

I ordered five items, and was let down by every single one of them. First, they were all a different size than I thought they'd be. They all seemed like very cheap quality products, as the material was very light, and the products were certainly not the best. The liquid lipstick is pigmented, but a very thin and "liquidy" formula. (It also stained my fingers, and got all over my teeth). The color lock lipstick was nice and well pigmented, but it smells strongly of chemicals, or perhaps like really old lipstick. The lip gloss was brighter than expected, and quite thin and sticky. The cheek and lip tint was pigmented when I touched it, but the colour did not transfer well onto my face. Lastly, the pop art lipstick was in poor condition upon arrival - I opened it and the lipstick fell right out. Despite all this, the shipment did come within days of ordering, so I will applaud them for that. I also only ordered lip products, so maybe lips just aren't their thing. However, the moral of the story is: if the price seems too good to be true, it probably is. (Even if the company claims to be high quality).

My order never arrived the day it was meant to, and even though I signed up for SMS notifications for DELAYS and delivery, I never got any kind of notice that my package was going to be late. Instead, I had to physically log on to FedEx tracking to find my package and when I sent a message addressing my problems, I never received a response. There are too many companies that are WAY more reliable for me to even attempt to order from this company again, especially considering the obvious disrespect to their customers. I'm so disappointed.

I ordered 4 items from https://www.bhcosmetics.com got the mail after 4 days with 2 of my items I was ok like maybe they will send the other 2 products after due to low stock but they didn't inform me or anything been 2 weeks no package nothing but got a email saying all my products was send Delivered TOGETHER like I only got 2 out of trying 4 items I ordered been emailing n messaging them for 2 day no reply they basically took my money I got proof from the courier it's says 2 item delivered not 4

I ordere the ultimate artistry palette, received it with 2 broken shadows, no big deal just have to send in the pics and they send a new one. But then the new one also had a broken shadow, one of the same ones from the original palette I received, so I call, only wanting a COMPLETE PALETTE WITH NO BROKEN SHADOWS but apparently that was too hard for the customer service woman to understand and she just kept repeating the same thing, and said if I get the THIRD palette and it's broken then I can't return it again

I ordered 60 dollars worth of makeup from this company on July 16. It is now August 13th and no sign of my package. The money was taken out of my bank account but the package was never received. When I tried to call to see what they could do about it I was put on hold and the phone eventually hung up or told you to leave a message (I've left many never got a call back) after waiting for one and a half hours on the phone trying to talk to a REAL person I gave up on getting my makeup. I'm never getting it and this company has the worst customer service I have ever had to deal with.

First, the products are fantastic. Highly pigmented and excellent prices. I have found them to be on par or better than much more expensive brands. In fact, I was just comparing one of their liquid lip colors to a similar product from Anastasia Beverly Hills and found the BH Cosmetics product performed better.

Second, my past and recent orders have been timely and shipped just as expected. I ordered products last month that shipped within three days and I received four days later. Now, I'm on a west coast, only a couple of states away from their location, so it's possible that influences my positive shipping experiences.

I ordered from them on 29/05/18 and today is 18/07/18 when they had the products on sale including the delux carli pallet which is no longer available. Still no package and i have been contacting them asking for an international shipping number since the one they sent was invalid for months now. Their answer. Your package has been either lost or stolen. I asked them to resend the package and they said ' its against our companys policy to resend packages'. So even if i wanted to order again, the pallet is no longer available. Im soo upset with the way they handled this. I believed that the package was never shipped to begin with and the real reason for not resending is because the products are now full price and they want me to now pay full instead of half price. I asked to have a manager contact me instead they just issued a refund thinking it would end there. Think again BH! Ive already contacted paypal about the matter. Your customers should know what rubbish company you have and that your customer service is whack! STAY AWAY FROM THIS COMPANY! HIGHLY HIGHLY RECOMMEND YOU STAY AWAY AND SPREAD THE WORD OF HOW BAD THEY ARE. THIS COMPANY IS A RISK TO ORDER FROM..

I paid for my items online on May 24, they didn't ship until June 1. Still in transit and today is June 7. (Suppose to arrive by Saturday, today is Thursday) I live in Florida and this company is based in California. They ship like they are sending it from another country. The only reason I bought the items were because of some of my MUA's I am subscribed to on YouTube gave great reviews on their Eyeshadow Pallettes. I guess they forgot to mention about the slow and shiftless shipping but fast accepting payment that this company does. Once these pallettes arrive, I will never order from them ever again. I'll stick with the companies that I know that will ship at faster pace. BTW, some of these Youtube MUA's should be ashamed for not stating the obvious when ordering from companies like this (Talking to the ones who paid with their own money to review the product). They may have gotten me once, but I won't be a fool twice.

I've used BH Cosmetic products in the past and have never had any issues. I received a Contour & Color product and first time I tried using it, one of the colors was completely hollowed out which caused it to completely shatter into all of the other colors. I tried contacting Customer Service and they wouldn't do anything since I had received it and it was beyond 14 days (though it had to be sent from my family after BH shipment out to Europe, so it was not in my possession until after the 14 day period). Not a good experience. Companies will not grow or last long if they keep up this lack of customer service. Very disappointed.