BH Cosmetics

I placed an order on 11/26. I received that order on 12/8 and noticed an item missing. They responded via email after I sent in all the required picture proof, saying they will ship it out in 3-4 days. 14 days later and still nothing and they won't respond to emails anymore. Calling customer service is pointless. I've tried several times and waited over 30 min on hold for nothing. When you pay for an item, you expect to get it. This is absolutely ridiculous. I will NEVER order from them again and am ready to take this to the next level. Something needs to happen bc they obviously don't care!

After 1 month, my package finally reaches my country and went for delivery. To my horror I received an email saying item could not be delivered as my address was incorrect and my package was forwarded/redirected. Called my local post office and they said that there was no unit number and my package was sent back WTF?!?!?! I panicked and check back my order on BH website and my address was complete with no errors or typo. I always check my address and information many times before ordering as I've done a lot of online shopping. BH COSMETICS FOR GOD'S SAKE. HOW CAN U BE SO EFF UP... So it's going to go back to US for another 1 month. And god knows whether or not I'm going to get my package... in like frickin 3 months. It's my first purchase, spent like 80USD, $110 in my country. And that is frickin a lot to me. UGH I HATE THEM SOOOOOOOOO MUCH.

My daughter is a college student who works hard for the little money she has. She ordered something for her best friend (more like sisters) and didnt get it. She contacted customer service several times who treated her like she was lying when they finally replied. Then she emailed more and more to try to get a response out of them. She did everything they asked her to do in previous emails to prove she didnt get the item. Now a week later and almost Christmas she gets an email asking her for the same proof she had already sent them, twice. So she called them. They are out of stock and offered her a refund. Now she doesnt know what to get her for Christmas and doesn't have time to order anything else being that its the 19th of dec. Just absolutely ridiculous and horrible customer service. My daughter is in tears. This makes me want to never order from them again.

I didn't realize until after ordering that there were "issues" with BH Cosmetics products or shipping. Cue panic mode. I placed my order on or around December 5/6, expecting to have it arrive in time before christmas that I could check for broken product, and then wrap and give it to its recipients. I didn't get notification about product movement until almost a week later, on the 10th saying it "shipped". However when I checked tracking, it didn't even get to the shipping company until the 11th. So, when BHC says it's shipped, it's not: It's just had the shipping label printed. Then, the estimated arrival date from California to Alabama was said to be the 20th of December. Considering I had ordered on the 5/6th, that's entirely too late, even for Christmas ordering, since Christmas deals don't happen until that week anyway. However, after being in Merkel, Texas, for about 36 hours according to tracking, which I checked less than 2 days ago, all my product arrived today, the 15th. And of my FIVE eyeshadow palettes, and one liquid lipstick, not a single pan of a single product was broken. And 9/10 day shipping is fairly reasonable considering it traveled the country, WITHOUT breaking, during the holiday season.

So the shipping communication needs work, because it's highly inaccurate; And their shipping information landing page is wayyyyy unupdated, you 100% need to copy the tracking number and actually search the shipping provider's tracking system to accurately view its progress. But overall, I'm grateful and impressed that all is well.

My daughter had BH cosmetics on her Christmas list so I ordered the brush and eyeshadow set on November 30th. When I placed the order online it came up with an extra set of brushes and another eyeshadow set. It said they were bonus gifts for the dollar amount I ordered. When I paid for my order it said I would receive the eyeshadow set in another order. A week ago I received the first order but I am still waiting for the bonus set. I emailed their company and a spokesperson said I received my full order. However my invoice shows pictures of the items I received in the first order and the bonus giftset as coming in another shipment.
I have tried calling their company 2x and I am on hold for over 40 minutes. I am annoyed that they do not seem to care. Furthermore I am telling my daughter not to buy from this company again. This is a fly-by-night place not a reputable company!

I ordered on a Thursday and I am supposed to receive it today (Tuesday). I paid for 2-day shipping and customer service would not refund me the difference. So dont order express shipping! Secondly, the website/tracking/SMS updates are non-existent. They do not give you updates or tracking on the order. Even after checking today, it still only said ordered; no processing, no sent out for shipment. Third, I emailed customer service and I received no response back which led me to call them. I called at 7am on the dot and waited TWELVE minutes before anyone ever came on. She had to keep putting me on hold to check with different people for my tracking question and refund question. I've ordered from bh before and never had issues until now. I even posted on my social medi about a great sale they were having. After this instance, I probably wont be ordering from them again.

I ordered from this company 2 weeks ago and immediately after placing the order realized that it would not ship to my location before I left the country. There was no other option for 1 day shipping on the website. Therefore I contacted the company to be told that the shopping address could be changed after the items were processed. After receiving the email that they were processed I contacted the company again only to be told that that information was incorrect and I would have to have the package returned for payment to be credited. Needless to say the hotel still accepted the package with no other way of having it shipped to me. Thanks BH... you rock- NOT. Never ordering AGAIN.

I found this brand through their brush sets on Ulta. They had great reviews, however all of the sets were sold out on Ulta's website so I went straight to BH cosmetics to make a purchase. Submitted my order over a month ago. The order was "shipped" the next day; Tracking showed no movement for weeks. After trying to contact the company with no response, I submitted a claim through my bank to revoke the charge. Shady business practice and bad customer support. I recommend staying away from this company and spending your money with someone more reliable.